Products

I reached out to support but the confirmed this is not possible currently. We answer phones on a physical phone, but to help assist the staff answering the phone we were hoping the use the call summary and live transcription features in the app. It is not currently possible if the app is paired to the phone and the phone answers to the call to get those features.

When ever a user of mine clicks on "schedule" on the Zoom app she gets a screen that says loading, then after a bit she gets a blank screen. I've uninstalled with third party tools, i've installed the full version and the web version but nothing seems to work. Any ideas?

I have been hosting meetings regularly, the last one was last Thursday, but yesterday, upon launching, instead of the regular screen with controls, I got a blank screen with only my ID and no controls (see screen capture). Attendees joined (in another screen) I could see them and hear them but I could not join my own meeting. I closed the meeting for everyone, created another meeting, same thing. I had to cancel the meeting. I have been testing creating meetings and launching, and still the same blank screen with no controls. I have updated to the latest Zoom Client 5.13.10 - nothing changes.I submitted a ticket to Zoom support yesterday, no reply. And I have another meeting planned for tomorrow Thursday. Any ideas, solutions? Many thanks.

To Zoom Support Team,I'm writing on behalf of my entire development team to report a critical and widespread performance issue we consistently experience when using Zoom's screen sharing feature concurrently with PHPStorm (an IDE by JetBrains). This problem significantly impacts our collective productivity and renders our development environment almost unusable during Zoom calls. The Problem: Excessive CPU Usage and System LagWhen any member of our team is in a Zoom meeting and/or shares their entire screen, their system's CPU usage spikes dramatically.  Specific Symptoms:Extreme Sluggishness in PHPStorm: The IDE becomes incredibly unresponsive. Simple actions like right-clicking to open a context menu can take 2-5 seconds, terminal commands execute with significant delay, and scrolling or typing within the code editor experiences sever

EDIT: Zoom Support has confirmed Engineering has identified the root cause of this issue and is working on a fix. No ETA to the patch, but I'll update this thread once it's confirmed resolved. Original Post: I'm onboarding a new EA, and probably the most critical piece of their setup isn't functioning. When trying to schedule for someone, they receive the error: ""Schedule For" is not available because Shared Access Permissions is not enabled. Click here to visit Zoom Marketplace and enable "Allow this app to use my shared access permissions" for the Google Workspace app from the Shared Access Permissions&nbsp

I hold weekly sessions... now I have been using the same Meeting ID for past year and never it was an issue. This week when people were trying to login they were getting an error that the meeting is at 7pm when I was already logged in. So I had  to create a new meeting ID and share it with people in that way I lost a few people. Secondly I generally set chats as with hosts and co hosts only... now due to the chat separator it is becoming problematic opening each window and checking for the questions... can we get it in the old way.... bcoz during sessions or workshops it breaks the flow as it becomes time consuming to open each window..... Thirdly, for all the participants it shows as if the chat is disabled when the chat is still on. how to fix it?? Another issue is, when I used to send any info in such meetings previously it used to go to all participants, now I have to send it individually which is time consuming, any

Hello Everyone,  May I know if it is possibility of automatically feeding chat messages at specific times during a webinar in simulive?  @Sessions @zoom 

I join a weekly writing group and discussion. Lately, I can hear some participants but not others. Sometimes, I can hear "Gail," but if she speaks again later, I won't be able to. I know it's on my end bc I can see everyone reacting to her. Help!

I'm a public speaking instructor, and hold live Zoom sessions to listen to my students' speeches. I have my settings set up so that participants can record on their computers, and I can also record to the Cloud. Last year, everything worked just fine...but now, for some reason none of the students are able to record on their computers, even though the program says, "Recording in progress." I'm NOT intentionally recording their speeches unless they get a notice that they can't record from their end...and yet, their speeches are recording to the Cloud, but not recording on their end. Anyone have an idea of what's going on?

So Wierd - I got on Zoom yesterday and all of a suddon, It is Ready OUTLOUD Every Message in the Chat while I am Live on Zoom. Not sure Why/How this started, but cannot find anywhere to get it to stop. I cannot hear the regular zoom because of this - nor can I personally go live because everyone can hear it too.Also, How do I get help from Zoom to stop this. Frustrating there is no one to ask, chat, email etc for resolution.Help! 😉

Hola! Necesito ayuda porque no puedo instalar zoom en mi macbook pro. Como sistema operativo tengo Ventura 13.2.1Descargo el .pkg de la pagina oficial de zoom, comienzo con el proceso de instalacion pero al momento de instalar muestra un mensaje de error y no se instala en producto.Consulte con el CX de Apple y me indicaron que el problema no es de la laptop sino del producto zoom. Todas las otras apps las he podido instalar correctamente.En imagen adjunta envio el error que se puede visualizar al momento de la instalación.Con respecto a las preferencias del sistema, estan configuradas tal cual indica el instructivo de zoom.Aguardo por ayuda. Gracias por adelantado. -------------------------- Hi! I need help because I can't install zoom on my macbook pro. My operative system is Ventura 13.2.1I download the .pkg from the official Zoom page, I start the installation process but when installing it shows an e

How do I set a basic Webinar for free?

We are facilitating Zoom meetings with over 100 people. We want the Chat to automatically scroll to the bottom of the Chat or to the most recent post as it has done in the past. Today, we had 190 people, so the chat was filling up quickly and we couldn't find recent chats.  Scrolling down through hundreds of posts made it absolutely impossible to see them all. How can we correct this?

I am looking to create an automated process (without having to use Zapier) where:1. User receives an email to sign-up for a meeting. 2. User clicks on the CTA, which brings them to a landing page. 3. User signs up for meeting and hits submit, which brings them to a Zoom link. 4. User can then add meeting to their calendar, whether it is Google, Apple or Outlook.   Is there an easy way to set this up to make it low friction for the user and ensure an easy addition to their calendar?

Yes I know the alternative host needs to be in your same organization- and they are. im creating zoom rooms with alternative hosts that are a part of the same plan (we're all under a university) and some accounts zoom recognizes and zoom doesnt recognize other accounts. i know for a fact the emails that aren't working have been attached to a zoom account, so im not sure what the problem could be. is there any service i could use to manually appeal this, and get those zoom accounts registered? or is there no way? 

I have no calendars integrated. I was told by the (rather useless) chat bot to go to Advanced Settings in Workspaces and turn off the ability for these to be booked. I have no Advanced Settings in the options. I have NOT subscribed to any of these bookers - most I have never heard of. Any thoughts? It makes me nuts!

Why does my phone keep ringing in my headphones after I've answered?  No, there's not another call coming in.It also continues to ring (in my headphones) if the caller drops the call before someone answers. Is there a setting to fix that?  If so, where?

I had a zoom workplace trial and recorded a meeting.  Now that the trial is done, I don't see the recording in my account.  Is it retrievable if I sign back up for pro again?

I receive a two-factor code to my Zoom phone SMS for a certain system I access almost daily. The desktop preview notification on Windows via the Workplace app is perfect to see the code and enter it to the system. However, I wish I didn't have to click over to the phone tab, then SMS, then the message thread to clear the red bubble notification. Wondering if there's a way in Zoom or with a third-party integration to still receive the desktop notifications but automatically mark the message as read to avoid having to manually clear the message indicator notification. 

Supernormal AI Notetaker keeps joining my Zoom calls unsolicited. How do I block this user or change my settings to not allow this user to enter my calls?

Is it possible to share my Zoom calendar with another Zoom user, in the same account, without having an external calendar? 

Up until recently, Zoom would email alternate hosts when a cloud recording was ready. Now I get them (as I'm the meeting host) but none of the alt hosts do. This post references a setting that apparently no longer exists:https://community.zoom.com/t5/Zoom-Meetings/How-to-send-alert-via-email-of-ready-meeting-recording/m-p/132666 Was that functionality removed? If so, what are my alternatives? 

I have a regular Zoom that I always record to the cloud. Normally, the downloaded videos are 720p, but the most recent one was only 360p. The only difference that I can think of is that I was unable to attend, but that shouldn't matter since it's recorded to the cloud anyway. Very frustrating... Tim King

Hi there! I have been connecting to Zoom my videoconferencing device (LifeSize Team220) many times (since 2020). But last friday I am not being able to connect to it anymore! I have no idea what will happened since then. Could it be that Zoom did an upgrade of their service so my Lifesize equipment has been left out of service...? Does anyone else in this group has experienced something similar? Does anybody can advice me what can I check in my side? I will greatly appreciate any help given in this issue. Thanks! Regards, Horacio SG

Hello, I’m using a Mac and recently I haven’t been able to log in to the Zoom desktop app. I get error code 1132 every time I try (I’ve tested with different accounts).I’ve already:– Uninstalled and reinstalled Zoom– Checked firewall and security settings– Tried both Apple Silicon and Intel versions– Used Safari to log in via web (it works)But the desktop app still won’t let me log in.Is there a solution for free users to fix this?Thank you!