Supernormal AI Notetaker keeps joining my Zoom calls.

Forum|Forum|1 year ago
July 18, 2024
5 replies
26 views

Supernormal AI Notetaker keeps joining my Zoom calls unsolicited. How do I block this user or change my settings to not allow this user to enter my calls?

Meeting Features

C

colegs

Community Champion | Employee

@suwanawich - If you go into MarketPlace, you should be able to uninstall/remove the AI Notetaker application which would stop the application from joining your calls.

S

suwanawichAuthor

Newcomer

There are no applications listed in the MarketPlace area under "Created Apps", "Added Apps", and "App Requests".

C

colegs

Community Champion | Employee

Ah, you are trying to prevent it from joining when another participant has in installed, sorry for the confusion. I am attaching a white paper that was written explaining some of the options for preventing 3rd party applications from joining your meetings.

securing-zoom-meetings.pdf

S

suwanawichAuthor

Newcomer

All good. Thanks for the added information. Apologies, but I'm still not able to pinpoint the issue. Is there a certain setting I should toggle on or off?

Sinnwell

Newcomer

I have opened ticket TS1434106 for an issue identical to this with Fireflies.ai, and ticket TS1319507 for Read.ai. This is like playing whack-a-mole with AI tools which our users are being tricked into granting permission to use Zoom on their behalf. I think the workflow goes something like this:
1. Our employee joins a meeting where someone is using one of these tools.

2. Said tool sends a summary to all attendees of that meeting.

3. To view the summary, our employee is required to create a "free" account at the AI tool website

4. During the creation process, the tool asks the user for access to use their Zoom and Teams account. The user doesn't know any better and grants access to view the summary.

5. All future meetings joined by our user in Teams and Zoom now bring this Notetaker bot along with them for the ride, against our company's policies.

There should be an easy way for us to search these Notetakers out in the Dashboard, or see all places where our employees have granted access to another system to access Zoom on their behalf. We have blocked the apps in Marketplace, but they are getting around this by using some sort of API access or something. If I could see any time a user grants access to use their Zoom authentication, I could go through and make a request to block all of these tools. Even better would be to allow me to find them and just block them as I find them without having to open a request with Support.

M

MMattingly

Newcomer

Hi Sinnwell - did you ever get a response to this from Zoom? Very concerning problem

Sinnwell

Newcomer

Through our support tickets and working with our Customer Success Manager, we were able to ask Zoom to stop all bots from joining our meetings. I don't know what other impacts it has had, but nobody has complained about anything not working and we have not had another un-sanctioned AI tool join our meetings. More than I can say for Teams where I am still playing whack-a-mole for the few projects where their clients are not allowed to join Zoom meetings by their company.