Products

I have written previously and gotten no response to a product suggestion. In short, the idea is to create a teleprompter mode so that presenters don't have to look away at their notes.   I gave a more fulsome description of the idea in my prior note.  Happy to discuss this with anyone on your team.

I am the scheduler at my company and schedule most all Zoom meetings for others. Why does this change my availability status to "in a calendar event" and cause me to be marked as unavailable? Is there a setting in the meeting scheduler that I can change?

Is there a video that explains the 4 different Screen Capture Modes?  Thanks for your help.  PeterD   

I have a Samsung Galaxy Tablet S6 Lite and Zoom version 5.16.10. My screen sharing was working perfectly last week, but when I shared my screen yesterday, it looked normal from my end, but my meeting partner said they only saw a black screen. This has continued. I assume there was an update which messed it up. I tried following the guidelines here, but I'm using a tablet, not a desktop. I don't see an option on my tablet for pulling up a control panel at all; I can't find nvidia or an app that seems to do what they want on my tablet; I can't see options in my tablet's settings to input the graphic that the link recommends. Any help is appreciated. Thank you!

Hello. We are integrating and testing Zendesk and Zoom Phone.1. Installed the Zoom Phone for Zendesk app from the Zendesk Marketplace.2. Clicked the Zoom Phone icon in Zendesk and logged in with the Zoom Admin account.3. Set permissions for the Zoom Phone for Zendesk app in the Zoom app.4. In the Zoom App, completed the Zoom Phone for Zendesk settings > Zendesk sub-domain settings and checked the boxes for ticket creation for inbound and outbound calls. We have completed all the settings and conducted inbound/outbound tests, but tickets are not being created in Zendesk.Can you help us?

My video freezes when I try to make a virtual background change in a meeting in ZOOM.When I select NONE my video comes back. I am using Ubuntu 20.04 OS. I have friends using ubuntu but don't have that problem.When I was using windows I hadn't that problem.To fix the problem: 1. I joined a meeting from my mobile phone. I was able to change the virtual background from my mobile phone.. 2. I checked the Settings>meetings section in the Zoom administrator settings. "virtual background" button was on. 3. Zoom app is up to date.4. I watched a lot of videos on youtube and applied but the result was same.

Hello, fellow Zoomers! I'm trying to figure out how/if I can provide a prompt to the AI companion on how I would like the summary formatted? Currently, I'm taking my summary and then pasting it into a custom prompt I built to re-format the summary into the format my client requires. (an organization I contract with to serve their clients. They have a specific format they want the meetings outcomes reported in). It would be great if I could accomplish that within Zoom and lose the extra step.  Thank you in advance!Mike

Keynote and PowerPoint have a new live video feature where you can place a window with a live image of the presenter on the slides. So, when screen sharing a presentation in Zoom, the audience can see the presenter incorporated into the slide. The problem is, Zoom still shows the thumbnail of the presenter off to the side for all participants, duplicating the presenter's video. Is there a way to hide the Self View of just the presenter for everyone?- Not just "hide" Self View because it only hides my image from myself. It's still viewable for everyone else- Not just "turn off camera" option because PowerPoint and Keynote still need the camera to show my live video during the presentation- Not just turn off participants' cameras because I want to continue seeing the other participants  Can I hide my Self View from everyone else while I'm sharing my screen?

hi , i am actually in urgent requirement for the solution to this , i have gone through the documentations , can someone tell me if i am building an application using zoom api services  in which he meeting host will start the meeting ,and then transcription of the meeting should happen , i want to bring the transcription records on the application for my app users.

Is there a way to have the new Zoom tasks integrate with the Outlook to do's? I have not been able to find anything at this time, besides just how to integrate the calendar.  I see when I create a new zoom task it can integrate with Jira but that is not a software that is being used at this time. 

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Hi Zoom Community,Wondering if anyone else is running into this glitch.Today (06.09.25), I noticed that my chat options changed unexpectedly during a Zoom session. Behind the scenes, all of my meeting settings allow participants to chat publicly and privately (host only, everyone, and individual participants). However, as soon as someone else joined my meeting, the private chat options disappeared. The only option available was to chat with everyone.I double-checked my Zoom settings—everything is enabled to allow full chat functionality. To troubleshoot, I set up a test session and had someone join. As soon as they entered the room, the same thing happened: chat instantly defaulted to “Everyone” only, and all private chat options were removed.Private messaging is a key part of how I facilitate training sessions, so this is a major disruption.Is anyone else experiencing this issue? Would love to know i

I recently updated our Zoom Rooms and all of our USB cameras now appear mirrored in the local preview, even though they were previously shown correctly. This change applies to all four cameras in our multi-camera setup and is creating confusion for people in the room.  This is in a church service and for most of the service we display the local preview for people in the congregation.  It is disconcerting to see it mirrored. There is currently no setting in the Zoom Rooms Controller or software to disable this mirroring. Please consider adding a setting or toggle to disable mirroring of the local preview, either globally or per camera. This would restore the functionality we relied on prior to the update that broke it.

I am currently on a free trial for Zoom Scheduler.  I was informed that the trial will end in 3 days time and I do not want to continue.  Is there an option for not wishing to continue when the trial ends?  I tried to stop it today, but Zoom just assumes that I want to buy it, but I don't.  I did not even want to be on this trial.  I just clicked to look which I find rather underhand.  This is no way to treat customers.

Was previously able to use Zoom for meetings with few problems; last use was in December 2023. Recently however we cannot watch a webinar or participate in a meeting, because the audio frequently drops out and Zoom occasionally displays the message "Your internet connection is unstable." I disabled the connections on all devices but the one in use - no effect. I switched from a Wi-Fi to an Ethernet connection - no effect. Speed tests showed we are getting around 28 Mbps. I contacted our ISP and they set up a Zoom meeting so their technician could check all the connectivity parameters and watch what was happening while we talked (and I continued to experience the audio dropouts). Everything checked out and nothing showed up that could cause this problem. They are continuing to look into it but meanwhile I want to hear from Zoom about what could be causing this issue, which I see others have had in past years, but no clear solution has been presented.The connectivity we have all

If you have successfully created a campaign and see the "button" for Zoom Virtual Agent on your website, but it's not loading, then it's likely the SDK has not been "whitelisted by your website's CSP.Some websites have a Content Security Policy (CSP) that only authorizes "whitelisted" or "allowed" endpoints to access their website. Each CSP is unique, so please get in touch with the person who manages the website you want ZVA to work on (or across) and ask them to update the CSP settings to match the recommendations in this article. CSP SETTINGS FOR ZVA SDK: https://developers.zoom.us/docs/virtual-agent/web/get-started/Send this link to your web developer, and they will understand which protocol you use and implement the CSP headers for ZVA accordingly. Additionally, please note that Zoom's SDK options are committed to sec

Hello everyone   English is not my native language but I will try to explain.   I use to record videos where I am the only person talking, sometimes sharing screen, sometimes only taliking without sharing screen or document.   I tried today to record a video like that and when the recording finished, and I open de the MP4 file in my local drive to check it, video is not including audio¡¡¡    I tried several times with sharing screen and without sharing screen and all of them is the same, no audio only video.   I uninstalled software and installed again, and tried as well several times only talking  and others sharing screen and it is the same.   I don't know what to do, hopefully somebody can help me to fix it.    Thanks in advance

Is anyone else seeing issue with meeting call time stamps showing in the chat history incorrectly. Example - 12 am incoming or outgoing audio call to a chat user when the call actually happened at 1:30 pm - The other chat messages the time stamps are correct this is only happening on the audio and Video calls to chat users.  Thank you 

I’m trying to add other licensed users as Alternative Hosts when scheduling meetings, but I keep receiving this message: “One or more people you want to add as alternative hosts are not licensed users or are not members of this account. Remove the following users to continue:Unable to assign "email@samecompany" as an alternative host because the user cannot be selected at this time”  I have verified that the other party is licensed and we all work at the same organization together. Has anyone else experienced this issue and have a solution?

Has anyone been able to come up with a solution for people to access their voicemail without using a Zoom client and/or adding the enable callers to check voicemail?  It would be nice to be able to call a phone number, enter your extension, enter your PIN and listen to your voicemail.

I don’t have access to my 2FA app nor do I have my recovery codes. Virtual agent suggested resetting password leading , well ,to losing access to account completely ! The account I’m talking about is associated with email “*********** “ . Kindly send a reset 2FA form or whatever the paperwork is so I can confirm my identity and recover access to that account. 

My profile has my correct name but each time I join a weekly meeting it shows the first names of myself and my partner, probably created years ago for a one time social event.  I "rename" it every week and choose "remember" yet every single week it defaults back to these two names.Please help!!

When I leave a meeting and close zoom, it stays running in the background and messes up audio for other apps. I have to force stop it from the app settings everyone a meeting finishes. This just started happening within the last month. Any help?

Hello, I've had AI companion creating summaries without a problem until about a month ago, when it stopped. I didn't change any settings before this happened.When I go on Account settings > AI companion, it it set to autostart and Meeting summary is on, but I get an error message below saying "one or more AI companion features are disabled in your settings". I enabled it everywhere I could think of inside "manage all settings", and it still doesn't work, can you please help?

We're having trouble with one person's recording to the cloud not creating the Ai companion feature Summary, chapters, etc. even though his settings are the same as mine and we have the same type of accounts.  We went down and compared his settings with mine and they are set up exactly the same as mine.  Anyone have this problem??Thanks