Phone number for voicemail access | Community
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Explorer
July 31, 2025
Question

Phone number for voicemail access

  • July 31, 2025
  • 2 replies
  • 1 view

Has anyone been able to come up with a solution for people to access their voicemail without using a Zoom client and/or adding the enable callers to check voicemail?  It would be nice to be able to call a phone number, enter your extension, enter your PIN and listen to your voicemail.

2 replies

Community Super Champion | Partner
July 31, 2025

hi @Tom 

 

it is pretty easy to check your voice mail by calling your phone number from any phone.

 

please see Zoom support article.

 

Checking voicemails over phone

 

is there a use case where you would like to call some other telephone number to get your voice mails?

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

Community Super Champion | Partner
July 31, 2025

hi @Tom , @ColtLester 

 

this support article covers shared mail which may work for you.

 

Sharing voicemail inbox access

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069406

 

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

 

thanks,  eliot

TomAuthor
Explorer
August 1, 2025

Unfortunately this option would not work either.

Newcomer
July 31, 2025

this feature only works if you dial your number and want to check by phone.  I've come across a scenario where we have a AR configured that forwards to user voicemail only.  If you attempt to dial the number assigned to the AR and the call is routed to user voicemail , no IVR ever prompts to check the mailbox.