Phone

We are experiencing problems with our phone.  A recording interrupts our incoming calls with we are experiencing phone issues 

In recent Release notes for Zoom for Salesforce Lightning app, I see a new feature/enhancement for advancing cadence steps based on the selected call disposition. Is there a document around this setup?

Does anyone have the international plan in a country other than the US? I have a business partner in the Turks and Caicos that calls not only the US but other islands as well and I am wondering if the ZOOM plan would be advantageous for him.  

When trying to create a new zoom phone account I keep on receiving Error code 5613, I have tried with different cards and keep on getting the same error message, help?I am trying to create an account in Canada.

I'm not an organization I'm a just a person who signed up for a remote phone number. There is no admin just me I was hoping and expecting sms messaging would work with the number, but I get a not registered error message. And, I can't find any useful information on fixing this issue. This is my last attempt before cancelling the service. I need sms.

Our Mitel 6940 phones have not switched over to daylight savings time.  It worked fine in the fall but not this time.  I do not want to go into each device to change the time.  Is there a provisioning command to do this?  The time zone is assigned to each user and I do not see an option to change it for devices.  I have added in an NTP server and a secondary one.  I did a resync account and the provisioning date changed but the phone did not reboot.  I wanted to open a ticket to find out why it failed but I also cannot find where I can open a ticket.  It only shows a virtual agent.  

Hi! I’m going to be using Zoom Phone for my new small business and wondered if there is a “easy mode” for being able to work through the setup of things I actually need (phone/fax/IVR/some AI voice mail → “tasks”). Or is this something that can be contracted out? Thank you! I just haven’t found the Zoom videos/tutorials super helpful 

I created a Webhook app, and then my Zoom account accidentally got removed and then readded. Now when I try to activate the app, a message indicates "owner_remved", and I cannot activate it.

I already have Zoom on my iPhone and my iPad. I now have a MacBook Pro and want to use Zoom on this as well. How do I do this?

Trying to find the setting to stop users form opting out of call queues. I’ve tried to find any type of setting but haven’t been able to.Users are opting out at night or PTO and staying opted out for days. We will instruct them to put DND for lunch or other short opt out reasons and for PTO they will have to ask us.

Hi,I'm reaching out because my Zoom Phone service was recently suspended and I'm a bit worried about it. I already submitted an appeal to the Trust & Safety team, but I wanted to check with here as well since I just started using Zoom for my business.I run an auto parts business and I use Zoom to communicate with customers who request parts. Over the past few days I sent around 30 SMS messages to customers who had inquired about parts, and it's possible the system may have flagged that activity. As a new user how many SMS can we sent per day from per users. Any help would be appreciate.

We have a number of clients and prospects that call us from traditional landlines.  We have discovered recently that many of them are unable to get through to our Zoom phone service.  They are either just disconnected, or they receive a message that says they cannot be connected.  It happens across multiple landline carriers both intra and interstate.  We receive no indication that these calls were ever attempted.  VOIP callers and cell phone callers have no problem.  Anyone else having this problem?  Anyone found a fix? Thanks.Eric

We are piloting Zoom Phone for our business. One small issue is how the iPhone handles incoming calls with third party apps. Ideally, I'd see information re: the caller ID and which line the incoming call is coming in for. This is the experience when the phone is unlocked and the Zoom app is active. However, since that's almost never the case, is there a way to get that information on a locked iPhone's screen when the call is coming in? Thanks.

A couple months ago I noticed the Zoom Phone Assistant stopped consistently staying on top of other windows. It keeps getting lost behind browser windows making it difficult to see incoming calls, as they do not show in the main app with it enabled. Is anyone else experiencing this issue or have a resolution? I'm using Zoom Workplace 6.6.1 - Windows 11

your account has been disable by your admin and suspended additional info required?i have 2 user and license us canada and uk irelande

Lost the app tile for zoom but its still in apps list. How do I get it back, or uninstall the existing app? 

We have a Poly Rove B2 / 30 that has a problem staying connected to Zoom.  If we reboot the B2 base most times we are able to make phone calls.  But after a period of time it appears to disconnect from Zoom and we just get a busy signal if we try to dial out.  I have verified the B2 base is still connected to the network as I am able to log into it's web page.  I am not sure what to look for in the SIP logs or SYSLogs to see when it is disconnected.  Any pointers would be appreciated.Thanks,   Steve

Hi, I am currently setting up a set of Poly Rove 40 handsets connected to a Rove b2 basestation. I can access the b2 basestation's web guide to make changes prior to provisioning the station with Zoom, however, as soon as I provision the basestation to Zoom, I can no longer access the basestation's web gui. I just get a "Connection Refused" error when trying to navigate to the basestation's IP address. I need to be able to access the web gui so I can add repeaters to the system. I've tried everything I've found related to fixing a connection refused error with no luck. What am I doing wrong to not be able to access the base station after provisioning?

Why are people around the world addicted to their phones?Do you miss using phones like people used to in the past?Do you miss the time when people talked more on the phone?

I cannot find a way to upgrade as described in the title line. Is this possible?

Hi, I am on a two week trial and since I am not paying yet, can’t get an onboarding call.  I am about 95% of wayto where I need to be.  I have one area in particular I an not quite figuring out.  Here is the basic scenario. I have two lines…..  this is for a small salon business.   The first line is the MAIN number people will call in on. All I need to happen is when that line is BUSY that the call get routed and ring the second line.  If it doesn’t getpicked up it will go to a shared voicemail box.   After hours, the call to the main line will automatically go to VM sono issue with having to route.   That is really it, how do I make sure line 1 routes to line 2 when busy.   Thanks in advance,Bill

I would like to have the functionality to remove "Zoom Phone Entities" list from view. We do not use it and it is cluttering up the screen.  Additionally, For system wide contacts settings, Please make each item for this option toggleable. "List all Zoom Phone Entities (Call Queue, Shared Line Group, Auto Receptionist) under ‘All Contacts’" We want more control over what our users see. They get confused/overwhelmed when they see 10 contact list and half of them are empty or used for call routing purposes but we cannot turn them off.   

I have a Zoom phone license assigned to a user and they don’t see the Zoom phone icon in the Zoom Workspace app on ios.  I’ve made sure the setup process is complete on my end and it says it’s ready to go. Not sure why it’s not working.  Here’s a picture of their phone: 

Agents need clarification on how to access and manage the Voicemail Inbox in Zoom. Specifically, the request is about:Where the Voicemail Inbox is located for agents  How agents can view the history of received voicemails How to access and play voicemails Whether voicemails are available through Zoom Workplace, web portal, or another interface How admin can view the history of received voicemails and to perform playback of those voicemailsCheers!

Hello, I signed up with Zoom Phone for personal use, I do not have a business to register under the 10DLC. How do I enable the ability to send SMS? (again, for PERSONAL use only)