Phone

Is it possible to create a directory of our important vendor contacts for our Zoom Phone users? We recently deployed Zoom Phones, and users have requested that key vendor phone numbers be added for easy access. These contacts would include our IT support team’s direct number, building maintenance, and other frequently used vendors. I am the account admin/owner. 

050番号は、インターネット回線を利用するIP電話専用の番号で、導入コストを抑えられる点から多くの企業が注目しています。ただし、通話料はサービスによって異なるため、比較検討が必要です。この記事では、050番号の仕組み、料金相場、導入方法、ビジネス活用のメリット・デメリット、コスト削減のポイントを解説します。050番号の基本と仕組み050番号はVoIP技術を使い、距離に関係なく安価な通話が可能なIP電話番号です。0AB-J番号（03や06など）と異なり、設置場所に縛られず全国どこでも利用できます。0AB-J番号との違い0AB-J番号は地域に紐づき社会的信用が高いのに対し、050番号は柔軟でコスト重視の企業に適しています。クラウドPBXを利用すれば、050と03番号を併用することも可能です。費用と通話料の目安初期費用：無料～数千円程度 月額基本料：数百円～1,000円前後 通話料：固定電話宛8.8円/3分～、携帯宛17.6円/分～ 同一サービス間の通話は無料になる場合もあります。導入方法IP電話アプリ：個人利用向け。即日発行可能。 クラウドPBX：企業向け。番号の一括管理や内線機能が利用可能。 プロバイダのオプション：光回線契約時に発行可能だが利用範囲が限定的。ビジネスでのメリット通話料・基本料の削減 スマホやPCでの利用が可能 移転しても番号変更不要導入時の注意点緊急通報（110・119）が利用不可 通話品質はインターネット環境に依存 一部番号（0120、0570など）へ発信不可 信用面では固定番号に劣る場合も

I just started my own small business and set up a zoom phone number.  I am still working part-time at my former job until they can find a replacement.  My former employer also used Zoom phones.   Here is the question, I'd like to connect to both systems during the workday on one computer, so I can monitor both while working.  Is there any way to do this or is the only solution to open the different systems on different computers? Thanks for any insight.

I'm looking for a complete list of extensions in our company zoom account regardless of what the extensions are used for. I've looked at phone numbers in number management, users, auto-receptionists, etc. and I can't find this extension anywhere. Where can I view a list of all our extensions in one place? Thanks

Got this message from a user this afternoon. He's a VP and was extremely unhappy that his Teams meeting was being overheard by a caller. "I was on a Teams Call and a call came into ADS and the call was transferred to me. I didn’t even know it; my phone never Rang! So I didn’t accept or Decline!! Very Strange. Alan has already looked at my Zoom settings and is asking Zoom for help…" Any thoughts? My executive team is freaking out

Hi Everyone, Posting here to see if anyone is running into the same issues. I recently implemented Zoom Phone to replace Gong’s native dialer “Gong Connect”. There are many reasons we decided to go with Zoom Phone but in general it was because it was labeled as the only “plug and play” integration with Gong and its calling configurations/ capabilities are much more powerful than Gong’s native dialer. The issue I am running into is when Zoom Phone is turned on in Gong Engage and a call is made, there is field for reps to add call notes. This seems like a core feature for any calling platform. Has anyone run into the same issues? If so, how did you solve for it?Any feedback is welcome! Thanks.

Unable to register Poly Rove b2 / Poly rove 30 under  Zoom Phone  Status showing as SP1 Service Status : Pending (server=51280789.zoom.us) 

Hello. Anyone have this issue where if they are using their zoom app on their cell phone the calls continue to drop?  

Hello! I activivated Zoom phone and pay for plan.Verified address and got number.Number is not working. Cant do in our out calls. When call to this number it says number dont exists.

Not sure where to ask this, but: The Contacts tab in the Zoom app looks/works notably differently for me and my coworker. We both have Zoom Workplace, by the way. On my Contacts tab, the folders on the left are dropdown lists; if I click a folder it drops down a list of all the contacts in the folder, and if I click a name it populates the profile information in the center of the screen. However, on my coworker's Contacts tab, the folders on the left are selectable, instead of being dropdown lists, and if you click on a folder the center of the screen populates with a multi-column list of all the contacts in that folder. Clicking on a contact there then shows the profile information. I can't find any indication anywhere of how to switch between these two views. Where can I find that option?

I’m trying to purchase a Zoom Phone number, but the checkout fails every time with the following message: “An error has occurred, and we are unable to complete your purchase… (Error code: 5613).”I have double-checked all billing details (address and company information) and card information (Visa card number, expiration date, and CVV). I also re-entered the details multiple times, but the issue persists.Could you please help me resolve this error and confirm whether there is any payment verification requirement or risk-related block on my account?

Hello I've been trying to port numbers away from Zoom with the PIN number provided in the Phone Section. However, my porting destination (ZohoVoice) has been reporting failures due to incorrect PIN.  How can I resolve this issue? Where can I get the correct PIN for porting away from ZOOM? thanks! 

Hi my calls are not connecting and the server says we can’t connect your call at the moment 

We are replacing our existing phone system companywide with Zoom phones.  A requirement of the project that we must sync our O365 exchange address book to the Zoom Workplace Phone contacts.  It seems the only way to currently do this is every user must manually download their contacts from Microsoft 365.  We have tried different methods to automate this site wide which has failed. I understandable for O365 to sync admin permissions must be given and that task has been completed.If a solution can be found to automatically sync O365 exchange global address book with Phone contacts, this will be a no go with the department of over 300 phones as the upper managers will review this phone system is not working for then because they need to call up saved contacts.  How do I sync O365 address book contacts into Zoom Phone contacts without having ever user forced to manually do it and continue to this process over and over again for new global contacts are added t

We recently upgraded from an obsolete ESI phone system to Zoom phone. The Zoom folks recommended we purchase an Audiocodes mp112 ATA device to make the paging system talk to Zoom. I followed the instructions to provision the ATA device and it shows up as being online in Zoom. Normally, when you call into the paging system, it auto-answers so you can send out your message through the paging amp/overhead speakers. Currently, the extension assigned to the ATA just rings and goes to voicemail. Anyone work on something similar?

Why does it take so long to get set up on Zoom Phone and then Zoom texting. Every day I am speaking with Zoom. It's affecting our business and the messages dont get through. Multiple technicions for the canada market escalation . Whats going on?

I have been escalating the issue to get things urgently going for text from Canada to Canada. Its at the stage that we would need an official update to understand. Not just “Rest assured”.

Hi there, I have the call recording notification (Phone calls) switched off yet the message is still being played? The below is set to No One... In the navigation menu, click Account Management then Account Settings.Click the Recording & Transcript tab.Under Notification, scroll down to Recording notifications - Zoom clients.Under Show a disclaimer to participants when a recording starts, choose either All participants or Guest only.(Optional) Click Custom Disclaimer if you want to edit the 

I'd like to add custom Task/Activity fields to be captured, but I'm only seeing Account/Contact/Lead. It does look like I can add the Task object, but that looks to be for finding matches, not for the call task that will be logged.

We’ve identified that inbound calls routed via call queues do not register on the call board, while outbound calls via call queues reflect immediately. Calls associated directly with employee-assigned numbers also record as expected. Please see the investigation notes below: • Call (Outbound) from DD (assigned number) – Reports data to call board• Call (Outbound) from Call Queue number – Reports data to call board• Call (Inbound) answered on DD (assigned number) – Reports data t

Hi, What should I get if I would like these features:I would like to call USA number from outside the USA(maybe from Japan or Indonesia) I have USA phone number and would like to link it to Zoom without porting. I understand this way I won't be able to receive call, but I would like to call my acquaintances in the USA, and it still shows my number in their phoneLet me know please

We are working on a project for a group of students to serve as on-call drivers for times when the department does not have availability.  We are looking for a solution for contacting said on call driver. Our students do not have Zoom accounts, and we do not create ‘dummy’ accounts. Other than creating a number and changing the forwarding all the time, is anyone aware of another solution we might utilize?

We have a Poly Rove B2 / 30 that has a problem staying connected to Zoom.  If we reboot the B2 base most times we are able to make phone calls.  But after a period of time it appears to disconnect from Zoom and we just get a busy signal if we try to dial out.  I have verified the B2 base is still connected to the network as I am able to log into it's web page.  I am not sure what to look for in the SIP logs or SYSLogs to see when it is disconnected.  Any pointers would be appreciated.Thanks,   Steve

I have been experiencing a lot of dropped calls in the past 3 weeks here at my company. Are there any issues going on with the phone systems? 

Hello, I’m having an issue with Zoom Phone Auto Receptionist routing. If the main menu is configured so that pressing a key (for example, Press 1) routes directly to an external phone number, the call rings correctly. However, if Press 2 on the main menu routes to another Auto Receptionist (a sub-menu), and within that sub-menu Press 1 routes to External Number 1 and Press 2 routes to External Number 2, neither external number rings. Instead, the caller hears a message saying the person is not available. The same external numbers work when assigned directly on the main menu, but not when called from a sub-menu. Any solution or workaround would be appreciated.