Community Resources

I am writing to request a cancellation and full refund for the following purchase: • App: Zoom Workplace Pro (Annual)• Order ID: MQKXS1J9B7• Order Date: 28 Jul 2026• Amount: $149.99 This was intended to be a trial, and I did not mean to purchase a full annual subscription. The charge occurred today, and I have not used the service since the renewal. I would like to cancel this subscription immediately and receive a full refund of $149.99. Please let me know if you need any additional information to process this request. Thank you for your assistance. Best regards,Samir

I was charged 250.86 Canadian by ZoomUS on January 18/2024. I did not authorize this nor have I been able to contact anyone about it. When I tried phoning, I was cut off because I did not have my account number which I have been unable to access. Please help. ***********

I have a free account that I'm locked out of. When I log in, I'm asked to use an authenticator app, but I don't have a Zoom code in my current app. I do not have access to any back-up codes and so am effectively locked out of the account. To be honest, I do not recall even setting up 2FA on that account. In any case, now I cannot access it—how can I gain access again?

I need to update my invoice information, my old invoice has the wrong address

지난 토요일 7.25일에 프로 유료구독을 신청했는데 제대로 작동이 잘 안되어 환불 요청드립니다.  

This year marks an exciting milestone for Zoom as we celebrate 15 years of connection, innovation, and bringing people together around the world 🌎. Over the past 15 years, Zoom has grown from a video communications platform into a place where people work, collaborate, learn, create, and build meaningful relationships every day. Along the way, our customers and community members have helped shape that journey through shared knowledge, meaningful conversations, and ongoing connection. As Zoom celebrates this milestone, we’re excited to continue growing together, creating new opportunities to connect, and building an even stronger community for years to come. 💙 Join us in celebrating! How has Zoom or the Zoom Community impacted your work, connections, or experiences over the years? Reply below 😎 LinkedIn Post: https://www.linkedin.com/posts/zoom-15-year-anniversary-ugcPost-7472241622819377152-GhZh/?utm_source=share&utm_medium=member_desktop&rcm=ACoAABVtA7sBaAmQseBNCUHAvL2Yl2-xd

Hi everyone,I'm excited to join the Zoom Community!I'm Raina Roy, an SEO specialist and content writer with a growing interest in collaboration and communication technologies. I use Zoom for online meetings, learning, and connecting with clients, and I'm here to learn more about its features, discover best practices, and engage with other members.I'm looking forward to learning from the community, sharing ideas where I can, and connecting with fellow Zoom users.Thanks for having me, and I hope to contribute positively to the discussions. Looking forward to getting to know you all!

Hi,I am trying to add/edit the phone number in Zoom Web Profile (Profile > Personal Information),but the Phone field’s Add/Edit control disappears after the page finishes loading. and shows greyed out “Not set”Other profile fields still show Edit links. (attached image)The issue happens across multiple browsers (Chrome, Edge, Firefox) disabling extensions, including checking in Incognito, and even after clearing Zoom site data - so it appears account-specific or a Zoom-side UI issue rather than a browser cache problem. Have the browser updated to the latest versionLooking forward to insights on solving this, and yes I am on the basic plan, adding a phone number or reason should be clearly visible.I am also unable to create a support tick/support case to report this bug, it seems that my account is “SUPPORT_FREE_ACCOUNT”  so it doesn’t give me an option to create a support ticketLooking forward to further insights.Regards,Hamza Waseem Zoom Profile Page 

I didnt made a payment for the period Jun 1, 2026 - Jun 30. And pro was suspended. But on 4th of july i made the payment from pending bills. But the zoom pro is not active yet. Since the pro version is prepaid, how is it appicable for zoom to bill me for an unused month and require me to make additional payment for new subscription?

어제 24시간 이내 연간 플랜 선 구매가 되어버렸습니다. 지금은 쓰지 않고 지금도  안쓴 픈랜 이고 실수로 결재가 되어버려서 결재 환불 부탁드립니다

i have been billed 21.99 per month for a year and yet the site said I am not active. I would like to cancel the account completely.  how do I do that?   

hi, I wanted to cancel my annual subscription billing next year and I click the wrong one and my plan change to monthly subscription. How can I change my plan back to annual? please help me with this problem?

Today, we're celebrating an incredible milestone: 500,000 registered Zoom Community members 🎉Since launching the Zoom Community, our goal has been to create a place where Zoom users can learn, collaborate, ask questions, share knowledge, and help one another succeed. Reaching 500,000 members is a testament to the power of peer-to-peer connection and the value our community creates every day. Together, you've helped transform the Zoom Community into a thriving global destination where customers, partners, advocates, and Zoom experts come together to solve challenges, discover best practices, and build meaningful connections. Today, the Zoom Community is home to:🚀 500,000 registered members🌎 1M+ monthly unique visitors💻 12M+ annual page views💬 140K+ posts and conversations✨ 20+ product forums👥 10+ user groups And so much more, including:🏆 Community Champion, Super Champion, MVP, and EDU Ambassador programs🤝 Customer Success Hub and Success Guides🎁 Rewards, recognition, badges, a

I am an online higher ed instructor. Although I have been using the college's Zoom for years, I have just created my own private account. It looks like it's all set up and I've been adjusting settings, profile, etc. but see that the Getting Started information references downloading Zoom Client. Do I need to do this? Why? Or have I already downloaded it somehow? Clearly I'm a newbie!

This site's chatbot is worthless, so I'm hoping to get an answer here. I inherited the account and can't figure out how to change the contact email address in email settings within the templates I use for meeting registration.

I have made payment for annual payment but my zoom pro is not activated yet. How can I resolve it?

Hello, Please my Brothers account. He passed away on 16/6/25. Bank accounts are frozen.

Hello,I purchased the monthly subscription today, but I canceled it immediately after the purchase.The subscription was purchased by mistake, and I have barely used the service.If possible, I would greatly appreciate it if you could make an exception and issue a refund for this purchase.I apologize for the inconvenience, and I sincerely appreciate your time and consideration.Thank you very much.

I cant pay as it freezes when i submit payment  help please 

Please help me to upgrade my zoom profile to pro

Just wanted to come here to highlight Zoom's unfair auto-renewal practices. Seems like I am not the only one. Beware if you are entering a contract, Zoom will set the contract as auto-renew. You won't be able to stop it at anytime and you will be forced to pay for  the whole year. Their T&Cs actually say that Zoom will send you a notification prior to auto-renewal. I never received the notification, disputed payment as breach of contract and asked to be put in touch with the complaints department. Their communication is a joke, they take forever to reply (it's 8 months of back and forth emails with a chatbox). The result? I couldn't even find instructions to deactivate autorenew so it all ended with Zoom having to do this for me. The system is purposefully hard so that Zoom can profit and take advantage from its users. A very good platform but 0 stars from a customer service level from me. Bye Zoom, hello Teams.

Hi The originator of our zoom platform is deceased.Consequently, the subscription to the Zoom account can not be renewed due to his details (email address, password) used to access the account.We want to change the Zoom account details and pay the subscription soonest.Your assistance/feedback to unlock/change the account details so that payment can be made is anticipated and much appreciated.

금일 결재 된 내역입니다. 즉시 환불 조치 해주세요. 동의 없이 자동 결재 되었습니다.

 Hello Zoom Community and Zoom Team,I am posting here because I am hoping someone from Zoom can review my case or guide me toward a resolution.I have been a Zoom customer and used Zoom Phone exclusively for my online tutoring academy, where we communicate with students, parents, and staff. My business depends heavily on these phone numbers.Unfortunately, after falling behind on my subscription payment for approximately two months, my Zoom Phone service stopped working. At that time, I contacted Zoom Support and was informed by a representative that once I paid the outstanding balance, I would be able to restore my Zoom Phone service and recover my phone numbers.Based on that information, I believed my account could be reactivated.However, when I attempted to purchase Zoom Phone again, I received Error Code 7000. I contacted Zoom Billing and was later informed that my account had been permanently restricted due to an alleged violation of the Terms of Service.This was extremely surprisin

제가 어느순간 구독이 되어 정기적으로 결제가 되고 있었습니다.저는 사용하지 않았기에 구독을 취소하고 사용하지 않은것을 환불 받고 싶습니다.