Solved
HIPAA Zoom
Does my workplace pro zoom account offer a BAA? I can’t find it. If not, what do I need to select to get that option?
ExpertswhoJohnAnswer
Community Super Champion | Customer
Oct 10, 2026 3:12 PM UTC
hi
Yes—Zoom offers a BAA for Pro accounts. You do not necessarily need to upgrade to Business, but the agreement must be accepted; a paid subscription alone does not establish it. support.zoom.com
To check your existing account:
- Sign in to the Zoom web portal with access to billing.
- Go to Plans and Billing → Plan Management.
- Under Discover our other popular products, select View more products.
- Look for Business Associate Agreement (US only) and click Enable to review and accept it. If already enabled, select Manage to view the agreement.
If that option is missing, contact Zoom Sales to arrange a BAA for your existing Pro account. Zoom documents these self-service steps for existing Healthcare plans, so the option may not appear on your current account.
Check here to a link
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067751
All the best
John Drinkwater
Zoom Community Super Champion
I am not a Zoom Employee
https://www.linkedin.com/in/johndrinkwaterlordzoom/
https://www.youtube.com/@boomwithlordzoom