Zoom Cares admin account - is it shareable? | Community
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September 18, 2026
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Zoom Cares admin account - is it shareable?

  • September 18, 2026
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Our 501(3)c is considering getting a Zoom Cares account. We are a 100% volunteer organization, and the Zoom meetings we do are scheduled by a small number (<12) of leaders in our organization. We only ever do one meeting at a time, but the person scheduling the meeting changes with every meeting to accommodate people being away (vacations, etc). We’d rather just get one account (like zoom@ournonprofit.org) and share it among the small number of leaders rather than multiple accounts for cost reasons, despite the MFA hurdles that presents. More importantly, it appears that Zoom’s TOS prohibits sharing an account in this way. There are a few other queries similar to ours in this community, but the answers are not consistent. Some say absolutely yes, this violates the TOS. At least one (which for some reason today I see a “403 Forbidden We’re sorry, but you don’t have permission to access this content.” message when I try to view it), does not talk about it violating the TOS at all.

Could someone from Zoom give me a definitive answer on this topic?

Thank you.