Webinars

Hello, We have an integration with Zoom that uses Server-to-Server OAuth for communicating with Zoom. When we make an api call to create the webinar, it is successful. But when we try to update the same webinar, Zoom returns the following error : {    "code": 4711,    "message": "Invalid access token, does not contain scopes:[webinar:update:webinar, webinar:update:webinar:admin]."} The authorization token created has the following scopes: "scope": "meeting:write:meeting:admin meeting:read:meeting:admin meeting:write:registrant:admin meeting:write:batch_registrants:admin webinar:write:webinar:admin webinar:read:webinar:admin webinar:write:registrant:admin" When we asked the client to add the webinar:update scope, we were told that option no longer exists in zoom. Could you please help resolve this issue? Thanks! 

添付画像のように、グレーアウトになってサウンド共有のチェックができなくなっています。 解消方法が知りたいです！よろしくお願いいたします。 

I will be hosting a webinar and have a slideshow to share.  I have tried practising this, but when I share my screen and bring up the slideshow, it covers the whole width of the screen and I can’t find how to bring up the chat box.  Also, the attendee still sees the top of my screen where it says ‘File, Edit, View… etc. How do I resolve both of these? 

I know that Zoom uses registrant and attendee data to create registration and attendance reports for webinars. Does it use this information in any other way?

I am using windows 11 and Movavi software suit which has Movavi Screen recorder. Movavi records video and audio from non zoom platforms but does not record audio (only video is visible). Suprisingly, the audio was recorded sometimes but did not record most of the time because of which I have lost many education zoom webinar audio. How to fix issue.

Em meus Webinars, alguns participantes reclamam que não conseguem ver a tela compartilhada.A unica solução que consigo dar para eles que está funcionando é: Saiam da Sala e retornem, pois o pdrão é visualizar o Paletrante e a Apresentação.Em meus Webinars, alguns participantes reclamam que não conseguem ver a tela compartilhada.A unica solução que consigo dar para eles que está funcionando é: Saiam da Sala e retornem, pois o pdrão é visualizar o Paletrante e a Apresentação.

I have a HubSpot form that is meant to register people to a Zoom webinar using the meeting ID. I have three of these forms and three different webinars active. For some of the forms on HubSpot there is no errors with a specific contact registering. However for the same contact on just a different webinar I am getting this error back from HubSpot and the workflow is not completing: "Got User not found error from Zoom API".All the zoom webinar ID’s are correct. The Zoom integration in HubSpot can see all three webinars and can sync to them. The strangest part is that the user with the same email can register for one webinar no problem but the other two return the error.

Please help me enhance the video clarity of my webinars and meetings in the background. What's the maximum level it can be adjusted to? My lience is: Zoom Webinars- 500 attendeesMy Plan is: Zoom Workplace Business Plus

We held an event using two separate links: one for the practice session and one for the official session. The practice session was successfully recorded and appeared under “Records & Transcript,” but the official session did not, even though I’m quite sure all the necessary recording settings were enabled.Is there still any way for me to recover or access the recording?

Hey Zoom, Are you aware that affiliate marketers are using the webinar email feature to promote affiliate offers? If you're getting spam complaints, that's one of the reasons why. If you're getting a lot of unsubscribes, that's one of the reasons why. Reach out to me, and I'll give you screenshots. CherryM

Hi - I have been creating polls since June 2025 and every time, I add a poll as “save as webinar poll.”  Just today, that option is no longer there.  Has anyone else experienced this?  And how do I save as a webinar poll?!  Thank you!! 

Zoomのウェビナー機能を使用して、企業説明会を実施しました。当ウェビナーではホスト以外にも複数の社員がパネリストとして登壇して企業説明会を実施しました。ホストが画面共有をしながら説明を行ったのですが、他のパネリストのカメラがONの状態になっていたにも関わらず、一般参加者の画面の方でパネリストのカメラが表示されず、ホストのカメラと画面共有されている画面のみ映っている状態となりました。画面共有をOFFにすると他のパネリストのカメラも表示されるものの、再びホストが画面共有を行うと、パネリストのカメラが表示されなくなってしまいます。こちらの原因をお伺いできますでしょうか。 

Sign in to the Zoom web portal as an administrator with the privilege to edit account settings. In the navigation menu, click Account Management, then click Account Settings. Click the Webinar tab. Under the In Webinar section, click the Breakout Room toggle to enable or disable it.What should I do if the Breakout Room option is not displayed? Are there specific settings that need to be changed?(Note: I am currently subscribed to Zoom Workplace Pro and Zoom Webinars | 300 Attendees.)

We do multiple webinars every month.  Attendees have to register and then use their link to access the webinar.  I have an attendee who shows they are in attendance but they are not able to access the webinar.  They can’t use the link again because it says they are already an attendee.  If I remove them, it says they won’t be able to rejoin.  This has happened to this attendee more than once.  Any ideas on how to resolve this?

I had a webinar set up and many people registered. The zoom interface to sign up is very boring, so I switched the registration to Luma, with the Zoom integration. So that people don’t have to register in 2 places, I turned off the Zoom setting “Registration Required.” But then it permanently deleted all the email addresses who signed up on Zoom. Reversing that setting change doesn’t do anything. Very bad design.

Em meus Webinars, eu sempre disparo algumas enquetes, e sempre recebo reclamação dos participantes de a enquete não aparece para eles. O que pode ser? 

I have tried everything suggested in Support and online but haven't been able to get an answer.  Yes, uninstalled and reinstalled Zoom, camera is working elsewhere and whatever else was suggested.  Help is appreciated.  Thank you

I had an event on 30th May which i had two external attendees hosting the session as our experts.  I have checked everything and all appears to be correct.As they couldn't join and the audience was in excess of 1000, the event was cancelled, can you tell me why they were unable to join as a panellist and were held waiting as an attendee only.I need to reschedule and can't have the repeat issue! Thanks 

Can anyone suggest a solution to my problem please? I get no sound at all through headphones during Zoom meetings, on a Lenovo T490 laptop with Windows 10. Video audio is good, and music too, and the laptop speakers work ok. My headphones are cheap JVC ones with a lead which I plug into the audio socket on the laptop (there’s no microphone socket, so no chance of me putting it in the wrong one by mistake). Today I uninstalled and reinstalled Zoom Workspace, so it must be the latest version. I have looked through all the Audio settings, nothing seems to be incorrect (and the microphone is enabled by default). I would like to buy some new Bluetooth headphones, but I am frightened that after spending money I will still have the same problem.

Can someone explain to me why on Tue this week when I added Panelists to my Webinar they all received Zoom email notifications of their specific link to enter webinar for practice session, yet on Wed when I added them to another webinar they checked box was not visible and the comments about sending email to Panelists was no longer visible.  Therefore the 2nd webinar, no-one received the Zoom email giving them access to the webinar early to practice?  

I would wish to extend my trial period for webinar to have an experience at least with one event. How do i send a request?Chat zoom virtual assistant was not helpful.Thanks in advance

I need urgent support. I want to set up a webinar soonest. I have paid webinar upgrade from 500 - 1,000 attendees of $340 but not able to add participants to 1000. when i am setting the meetin. How do i gett my attendees to 1000 of what i have paid for.Find receipt of payement    

Hi. For Zoom webinar, we set a 1-week reminder for attendees and panelists. A panelist received the reminder email, but the email did not note that they were a panelist. Also, the Join link/URL in the email is slightly different than the link/URL in the “Invite Panelists” section of the “Invitations” setting.Is there a different setting that needs to be changed so panelists receive the correct email reminder, noting that they are a panelist? Or do we need to let the panelists know that they should ignore the reminder, and that we will send the “panelist” invite manually?Thank you. 

We currently have a zoom webinar setup but we have decided to do breakout rooms and I am aware you can convert your webinar into a meeting. My question is when I go to do it it gives me a pop up that I will lose my registration details. Is it best to wait to change it before the event closes since I will need to pull the registration details of our participants?  

As a long-time Zoom user, I would love to see a 'Chat Replay' or 'Simulated Chat' feature for Simulive/On-Demand events. Currently, I use WebinarJam because it displays the original chat history alongside the recording, which makes the event feel more 'live' and engaging. If Zoom added the ability to sync a pre-recorded chat transcript with a video, I would move all my events to Zoom to avoid the 'jam' issues on other platforms.