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2023-02-15 09:12 AM
Since the Zoom Rooms 5.13.6 update, I cannot change my Zoom Rooms background. I change it as I always have (as in this article: https://support.zoom.us/hc/en-us/articles/204674889-Customizing-your-Zoom-Rooms-background) but it stopped working as soon as I was forced to update to 5.13.6. I have restarted the computer displaying Zoom Rooms, logged out and back in, exited and reopened, however nothing is working.
Any help is appreciated. It looks like this may be a bug with the update.
2023-02-21 02:47 AM - edited 2023-02-21 02:50 AM
Polley_Faith could you please cross check your hardware against the pre-requisites outlined on the Zoom support page? If your Zoom Room is within the hardware requirements, you would need to open a support ticket. To open a ticket, click on the link at the bottom of this post, go to the bottom right zoom chat bot which will support your query.