Showing results for 
Search instead for 
Did you mean: 

Can't Change Zoom Rooms Background


Since the Zoom Rooms 5.13.6 update, I cannot change my Zoom Rooms background. I change it as I always have (as in this article: but it stopped working as soon as I was forced to update to 5.13.6. I have restarted the computer displaying Zoom Rooms, logged out and back in, exited and reopened, however nothing is working.


Any help is appreciated. It looks like this may be a bug with the update.


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Polley_Faith could you please cross check your hardware against the pre-requisites outlined on the Zoom support page? If your Zoom Room is within the hardware requirements, you would need to open a support ticket. To open a ticket, click on the link at the bottom of this post, go to the bottom right zoom chat bot which will support your query.

Prerequisites for using Virtual Background in a Zoom Room