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Unable to add contact

Mint
Listener

I'd like to add a contact number of an acquaintance I know. However, you cannot add a contact. If you click Invite, you will not continue to be invited. Help me!

Mint_
1 ACCEPTED SOLUTION

Ohkawa
Community Champion | Customer
Community Champion | Customer

Hi,Mint
This is because your account administrator prohibits you from registering external contacts.
Please consult with your account Manager.
If account Manager set up, Setting the following

IM Management>IM Setting>Security>Allow users to add contacts

View solution in original post

9 REPLIES 9

TangTangyi
Listener

me too

TangTangyi

Ohkawa
Community Champion | Customer
Community Champion | Customer

Hi,Mint
This is because your account administrator prohibits you from registering external contacts.
Please consult with your account Manager.
If account Manager set up, Setting the following

IM Management>IM Setting>Security>Allow users to add contacts

Thank you so much.

Mint_

I dont see "IM Management" anywhere.

TiaWilliams246
Listener

i need help

 

Cheerios2021
Listener

Same problem. Basic account. Were able to add contacts before. But cannot now. Only change is from paid account to basic account.  I don't belong to any group, how can I make myself be able to add contacts?

Freddi_G
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Basic account users will not have admin control for IM mgmt / contacts but still should be allowed to invite contacts by following instructions here: https://support.zoom.us/hc/en-us/articles/115004055706-Adding-and-managing-Zoom-contacts

 

As said before if the contact your inviting is part of an account that has policies against communicating with external contacts you may have to work with their admins on this.

Farsule123
Listener

same problem for me!!!

i really need help on this too

dfarren
Listener

The Zoom account administrator on either side - your side or your contacts side can determine that external (or even internal) - contacts and chats can be disabled. 

In a educational setting, an administrator may be concerned about student privacy and that is why they have chosen to disable these features. Also, the Zoom admin of your account can see your contacts, they are not private to you, so that can also be of a concern to student privacy.

However, you can still invite a person to a Zoom by emailing them the Zoom link to join.