Recurring meeting with no fixed time

[mtraninger]

Hello,

I want to set up a recurring meeting with no fixed time, as I have done multiple times before. But the option seems to have disappeared, I can only choose recurring daily, weekly or monthly. I contacted support, but got no reply. Does someone in this forum have a tip for me how to fix this?

[johnkslang]

Please let me schedule and see my recurring (with no time) meetings from the app.

Despite no one saying it here, it seems this might be because of some external calendar restriction not understanding what a "no time recurring meeting" is.

But, at least send an email to everyone: "We are about to remove the way you make/join most your meetings!  You won't be able to join from the app anymore, unless you ..."  Trying to join a disappeared meeting is a bit late to be figuring out what's going on.

I could also have canceled my renewal on time, know the main way I use paid Zoom was being deleted! 

This was my primary way to use zoom, which I'm paying a lot for.  I missed an important meeting because the app stopped listing my recurring meetings, and thought they were gone, not knowing the web portal had kept them.

I want to keep paying and have the feature returned (it doesn't have to sync with an external calendar), or to get a refund.

[soa201]

This is an incredibly poor and frustrating decision. I've never had any issues with this feature and it's extremely annoying that I now have to create a meeting every time I want to schedule a calendar invite. Congratulations on wasting a lot of people's valuable time, Zoom product team.

[PlanetThoughts]

I think that was fixed with version 5.15.3 (Windows). Do you have the latest version installed?

[haroldwi]

I have had NUMEROUS fully identified problems recently due to the "no fixed time" issue (which Zoom refuses to fix). I went to the website to create my "no fixed time" meetings, then later right-clicked on the meeting id in the web client, only to find that right-click and "copy link" copies a totally invalid link.

I opened a ticket for this invalid link broken condition only to be told "Zoom won't fix that". 

Zoom apparently has zero consideration for customer satisfaction and functions that are broken. There are hundreds (if not thousands) of customers who have expressed these dissatisfactions.  Companies are using Zoom ONLY because it is cheap and they can save money (there are better integrated options available). 

[bami]

Hi Carla!

Could you please provide details and reasons for removing the “no fixed time” option from the desktop app (Zoom Client). And please explain to the development team that this option must be reintegrated into the client as soon as possible! I don't see any reason for removing it in the first place, neither for not bringing it back immediately, and apparently it is missed by a lot of users! I need it daily, and the detour over the web login is a very big nuisance.

Thanks in advance, Michael 

[haroldwi]

This is marked as ACCEPTED SOLUTION ...

IT IS NOT AN ACCEPTED SOLUTION, as the user community ALL have indicated a demand for it to be re-instated. Please UNMARK this as Accepted. IT IS NOT ACCEPTED NOR APPROPRIATE.

[Sarah100]

This is incredibly frustrating and what about apple users??

[haroldwi]

For all on this thread: I recommend ALL please proceed with the following two steps immiediately. "We" (the voice of 1000s of customers) are outright mad that this feature was removed rather than fixed.

Open a ticket with support and indicate this is a broken feature requiring a fix. Keep opening tickets and/or updating the ticket(s) until Zoom gets the message.

ADDITIONALLY (in parallel), Zoom claims this isn't a break/fix issue but rather a removed feature. ALL OF US MUST USE THE REQUEST FEATURE FUNCTION TO REQUEST THE "Recurring meetings in desktop app" FEATURE BE RE-INSTATED.

This will apparently take 100s of requests before Zoom will take the customer seriously. Zoom has forgotten who the customer is and instead told us "this option is good enough".

PLEASE ENTER A FEATURE REQUEST AS OFTEN AS POSSIBLE (LIKE, 100S OF TIMES)

[sberger88]

CarlaA, I'm now seeing that even on the Zoom web portal, there is no option for "No Fixed Time". Am I mistaken or have you completely removed the option for No Fixed Time meetings?

Thanks,

Shawn

[haroldwi]

it IS still there (I expected Zoom to remove it but no, not yet) ... see screen shot

 

[haroldwi]

sberger88 .. you also NEED to open a ticket indicating the feature is broken in the app. They won't fix it but will added it to their features request from yet another customer

[marjoleinvda]

Very inconvenient, don't understand why this feature has been removed. The information provided does not make it clear, and neither the alternative.

[Paulgiancarlo]

Ever since the January change in the app, there are many more problems. Besides not being able to schedule recurring meetings, I am no longer getting an email letting me know that my client is in the waiting room. I’m not sure why you changed all this, but I don’t think it was a change for the good. Please go back to what worked well, thank you 

[QueenEleanor]

 same issue - why no 'no fixed time' option?  Now it lists a year's worth of meetings before my reoccuring meetings and i have to scroll and scroll to find them.  

[saurin]

Very valuable option to have. A related question:  If I go to zoom web portal and schedule one no-fixed-time meeting, then I should just use the same meeting ID and code for all other - future - occurences?  i.e. because it was flagged no-fixed-time, it will work for any other future times as well?  Thank you! 

[haroldwi]

When you create it in the web site, it WILL drop into the desktop app (but don't try to modify it there, it will break)

[Frank_TB]

Hello,

The setting is available on the Zoom portal the way CarlaA has described

 Regards

[Teen-1]

Frank,

When I go to Zoom.com and then click on meeting , the option for no fixed time does not show up. What am I doing wrong?

[Sunnybuck]

.

[haroldwi]

you must click recurring meeting. In the time dropdown, at the very bottom, it will say "No Fixed Time"

[haroldwi]

NOT valid or acceptable .. it MUST be returned to the desktop app. It is inconvenient and a poor refection on Zoom as a vendor for them to just remove a critically valuable function because they are too lazy to fix it

[JustinMcLeod]

I have the same question - thanks for asking it.

I was just in the middle of trying to set up the "standard" recurring meeting with no "fixed time" and it seems to now want us to pick exact ranges similar to the major calendars out there? 

If I can add a question to your one it would be:

- If I set up a room link for Monday at 7pm and send it to my student can we suddenly change to say 5pm and use the same link?

[Ray_Harwood]

Welcome to the Zoom Community, @JustinMcLeod.

Once you’ve set up a series of recurring meetings, you can edit the individual occurrences, including changing the time and/or date. Changing an individual occurrence does not affect the other occurrences.

[haroldwi]

Using Zoom for recurring meetings is a total pain. I no longer use Zoom for recurring meetings due to this. WHAT I HAVE DONE is create a number of fixed meetings using the "no fixed time" option of the browser access (since the app does not work properly except to display what you've created). Everyone should move away from the app and use only browser based meeting creation. The meetings I set up are all generic in nature and can be re-used across multiple projects (as they have only names like "Recurring Project Call" or "Internal Company Call" .. etc...).  There are other better options "out there" for meetings but my company has chosen Zoom 'cuz it's cheap. 

[Sunnybuck]

Can I use the same link and not have to hassle with changing an individual occurrence? In other words, can they just join early?

[tedlandau]

The problem my wife was having with her free account not being able to set or open recurring meetings (even from the web portal) appears to have been fixed in the latest update to the Zoom app (and portal?). They have redesigned the app's interface (The Home tab is gone; there is now just a Meetings tab that combines Home and Meetings into one window). And it now lists previously created No Fixed Time recurring meetings. Still have to go to the web portal to create new ones (which now works!)...but that's a more general problem reported by pretty much everyone in this thread.

[elvisize]

Can't imagine a reason that's good enough for removing this key functionality.  I can't even call it a "feature" as it's so integral.  PLEASE bring it back.

[jeff-ondich]

@CarlaA -- Could you explain why this change was made?

I'm a software developer and I understand that sometimes app features really need to go for various reasons. But as a customer, I find this one a baffling change that makes it significantly harder for me to use Zoom day-to-day. I would be a happier customer if I knew the reason why.

[haroldwi]

This has been marked as "1 solution accepted" but the solution is far from acceptable.

If there are performance problems using "Recurring with no fixed time" in the desktop app .. FIX IT!!   To say this is acceptable is wrong. This is the reason that other Meetings solutions are getting better acceptance than Zoom.

[TohuTrip]

+1, please reinstate registration for "no fixed time" meetings. An obvious feature. Thank you.