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2023-03-13 06:53 AM
I hope one of you can help. I have tried for three days to find a solution to my issue using help pages and chat-bot but I have gone round in circles – I really would appreciate your help.
I am a sign language interpreter working in the charity sector and my basic zoom account is a lifeline for me and my clients.
I cannot sign into my account because of 2FA. I do not have the account in my authenticator app (I do not know why and nor does Microsoft) so no numeric code is generated. Neither do I have a recovery code. I can only imagine that I did have the account in the app before, but I have not used it for some time, and it has been deleted accidently.
Without being able to sign in I am unable to access any sort of support or change my sign-in and security options– hence my email to you.
How can I either:
Thank you for any help you can offer... I have honestly exhausted any other way of finding a solution.
Thank you so much,