Help! my own and Interviewee names are not showing on the recording

[Caryl]

 Despite switching on DISPLAY NAMES in settings, when I download the recorded video they are NOT showing. What can I do to rectify this?

[Bri]

Hi @Caryl! Were you doing a cloud or local recording? 

https://support.zoom.us/hc/en-us/articles/360025561091-Recording-layouts

[Caryl]

Hi @Bri Local recording to my mac desktop

[Caryl]

But I am not on a paid account so cloud is not enabled - which according to your linked article means the names will not show after downloading, correct? 

[Bri]

@Caryl thanks for the quick response! That's correct. You can only display participants' names in cloud recordings.