Always Show Meeting Controls Settings Changing By Themselves

[JWS]

The "Always Show Meeting Controls" setting in my Zoom app keeps changing on its own.

I have the "Always Show Meeting Controls" setting locked on in my Zoom.us account, and always make sure it's checked  in the basic app settings when I start or join a meeting, but the controls disappear none-the-less.

I'm not sure what causes it, but I can go into the app settings and recheck the box to turn them back on. It will be fine for a while and then they'll disappear again.

Anyone else encountering this problem?

[GrantW]

The same thing started happening to me recently.  I'm the owner of our account, I've locked the setting on the admin portal, and I constantly have to go into the app settings and check the box. It doesn't reset during the meeting, but I do have to "fix" every couple of days.

[kodim22]

I have the same issue. Is this issue has an open ticket in Zoom?

[JenniferF]

Same here.

[MiloInSanDiego]

Yes.  So frustrating.  This should be addressed and it's call for a new release as soon as it is fixed.  Maddening to have it keep going away.  Not sure why anyone would ever want it gone, let alone be a default.

[GeraldineMFF]

Pressing "ALT"  does not bring them back for me - I have to go into the settings after the meeting to reset 😞

[dpreuss]

Me too. And it is SOOOO disruptive to my work style.

The first thing I do on a call is HIDE my own video, to focus on my clients.

This means the microphone on/off icon is gone... and I end up being on mic and distracting clients when I think I am muted :-((

PLEASE FIX THIS 😞

[MiloInSanDiego]

Spoke to Zoom support.  If they're gone, you probably pressed Alt.  Press it to get them back.  Annoying, but people wanted a toggle so they made Alt do that.  I don't know why anyone would care to see them gone ever, but it's what is.

[dpreuss]

Nope. Definitely nit what's happening on my win 10 pc. It appears with mouseover, and disappears after some seconds. I do not use a mouse or keyboard during coaching sessions, so once I hide my own image, and it vanishes, I cannot tell if I am muted or not. 😞 I get that oeople want the option. It makes sense.

But this is Very Bad default usability. 😞

[MiloInSanDiego]

Dpreuss, have you tried clicking ALT to see if it stops that from happening, though?
I wrote to zoom.us/feed (the feedback page) and said that if they want ALT to be a toggle for people who like that, fine, but have a profile option where you can turn off that toggle so that it stays on all the time if we want it to.

[JeffreyTZ]

In my opinion "ALT" should not toggle the "Always show meeting controls" setting, it should just be temporary for that moment/session, however I can confirm pressing ALT in a session absolutely unchecks the "Always show meeting" controls setting. I opened settings with a meeting running, pressed ALT and watched the check mark in settings disappear. Pressing ALT again re-checked the setting. "Settings" should be independent of an "in the moment toggle" - this is just bad design and/or a bug that should be fixed. 

[GeraldineMFF]

Pressing "ALT" hides the settings, but when I press it again, it does not bring them back 😞