Solved

Enduser is a part of call queue and some of the calls are missing in the history., Where as in the logs I can see all the calls , but few are missing in Zoom workplace app history. 

I have paid for the Events subscription & connected my business and PAYPAL and it is still NOT coming up with the option to set up for a PAID TICKET in registration - any advice ? 

This is more of a statement as I've been told by support that this is the way the system is designed. From the desktop app, there should be a way to monitor presence for a common area or a user, regardless if they are logged in via the desktop app or not. For instance, if a user is not logged into the app, but has a desk phone assigned to their user account, the app should still show that user as available if they are not on a call, instead of "offline" - it makes it difficult for sites that have employees that are used to a traditional phone system/dont have the need for the desktop app to still be monitored via presence.  We have receptionists that handle incoming calls, and then those calls are transferred to other different users within other departments, but the receptionists aren't able to see their status unless they are logged into the desktop app. Seems like a major issue, as this was a feature on our legacy system we migrated from. 

Hello, I have an issue during Zoom meetings. Whenever someone shares their screen and there's music playing (along with a singer), I can only hear the singer's voice but not the background music.I have already enabled "Original Sound" and tried various methods, including uninstalling and reinstalling Zoom. I also tried turning off the "Original Sound for Musicians" option, but the issue still persists.I would appreciate any help or solutions you can provide for this issue.

Hi, We organise online seminars where videos are being shared on screen and reviewed and commented by a professional . We have a ZoomWorkplace Pro Monthly plan and with a few members this works but as soon as the group is a little bit bigger the videos start lagging.  I am the host and I have excellent internet connection, the videos are stored locally (so not internet based) and I see the videos perfectly on my screen. However for many participants they are lagging behind which destroys the whole purpose of the seminar. One participant changed from a PC to an iPad and it worked better.  Has anyone experienced this before? How can we solve it? Our next seminar is in a few weeks and I am wondering if we need to look for another provider.  Thank you!       

Hi,Does anyone know how to return a participant to their breakout room after they loose connection and have to rejoin the meeting? When I try to do it, the room they were in is not available as an option so I have to move them into a different room first and then move them back into their previous room. Surely there is an easier way of doing this.Thanks,Anna

In today’s fast-paced hybrid workplace, videos have become one of the most powerful ways to share knowledge, onboard new team members, and connect across distances. But with hundreds of recordings, training clips, and shared sessions piling up, finding the right video at the right time can feel overwhelming.   Introducing Zoom Video Management, This is a centralized platform designed for creating, organizing, and managing video content within an organization. It allows users to efficiently search and view videos, playlists, and channels, as well as track video analytics. The platform supports features such as channel creation, video uploads, and collaboration management. To use Zoom Video Management, users need a Pro, Business, Enterprise, or Legacy Education account, along with the Zoom Video Management add-on. This platform is accessible via the Zoom desktop app or the web portal.   Zoom Video Management     Think of it as your team’s video library—always a

Zoom Audio not working on Windows 10 I have tried every tutorial/guide on the internet and nothing is working! Please HelpNo audio from zoom while on earphones. I cannot hear others' audio or speak while plugged in my earphone.- I am unmuted- My earphones work when using other software and websites but just not zoom(e.g. skype, youtube, etc)Things I have tried:- Changed the input and output audio settings in zoom to 1) the same as system and 2) to my earphones- Tried the "test speaker and microphone" and failed in every test- Used different earphones to plug into the earphone jack -> same result, no audio output or input (My Bluetooth wireless buds works on zoom without audio issue but not wired earphones )- Make sure system > advanced sound options > zoom meetings are turned up to 100- Allowed microphone access in Windows' Privacy Setting- Uninstalled zoom (and removed all of the leftover files), restart my laptop and reinstall zoom for 3 times - Edit: I updated, uninsta

I'm using Zoom version 5.7.5 (939), on laptop with AMD Ryzen 3 4300U chipset.Everytime I share audio from my laptop, both audio sharing only or from presentation, participants will hear cracked sound (buzzy noise). The shared audio sound quality is very bad.I did uninstall, restart, then reinstall, yet the problem is still persist.I also have the problem of participants VDO may freeze from time to time as well.I never have these problems on the previous update.How should I fix these problem?Thank you in advance for your supports 🙂

我的中国网友在加入zoom时收到了这个提示。请问该如何处理？

After the last two zoom updates on my iPhone SE, when there are more than six participants their images begin to pulsate. I’ve tried uninstalling and reinstalling Zoom and working with Changing various settings which I found advice about on Google, but none of this has helped. Does anyone have any other suggestions, please?

My device appears to have the requirements for virtual backgrounds or blurr but Zoom tells me it doesn't. I looked them up. What can I do now?

my video image keeps going glitchy. I've tried so many different things to resolve this: uninstalled and reinstalled zoom; changed computers; changed video cameras; moved to ethernet direct rather than via wifi; turned off all bluetooth hardware (keyboard, mouse, phone, etc.) while on zoom - this one seems to work the best and when i want to use the bluetooth keyboard again then the video signal goes wonky again. I've included a screen shot. I've reached out to my internet provider and because Zoom is the only program affected it seems this may be where I can find a solution to the problem. Any ideas? 

When we are hosting a meeting at various times another's screen image will impose on top of the host or a series of almost like black and white movie images run along the top or bottom of the screen - it's very distracting

I am teaching using  Zoom and want to Spotlight either my laptop camera or my second screen where the slides are being displayed. The students join without turning on their camera. But I can't get the Spotlight option to show. I searched through settings but nothing provides a Spotlight option. How can I control what my students see? I don't want my slides to appear as just another attendee, I want the slides full screen. And to occasionally display my image on my laptop camera.

What USB channels does Zoom Meeting use for audio output by default? Is it possible to select different USB channels?

Hi everyone 🎈   So i’m having trouble trying something out. I want to try out to use the remote control option, but the icon doesn’t appear. All settings are right :(. Is it because one of the devices I‘m working with a phone? But shouldn’t that be working too? Or does it only work on Laptops/Pc‘s? 

Hi, i got Zoom Workplace Pro Plus and Zoom Phone Calls - USA and Canada Unlimited.But i live in Germany so needed to select a German number. Now i can´t call to US or Canada. What should it do?Kind Regards

Does anyone know if this is possible?  This user does not use the APP.He used this feature on their old phone system. Thanks Chaz

I use Huawei Matepad 12X, I downloaded Zoom using GBox, when I click on sign in with Google in Zoom, the built-in browser opens, then I enter my data. The site says that Zoom will open in a few seconds, if not, you need to manually click the button. But no matter how much I click, nothing happens.

Recently, if I change the date and/or time of a single meeting in a recurring series, when anyone who has previously accepted the meeting accepts the changes, I get the following message:Accepted: XXXX MeetingFrom Google CalendarYou are no longer invited to this eventView updated information on Google Calendar Why is this happening? These invitees appear to still be on the invite list, but then I get questions about whether they were uninvited or if the meeting was cancelled. 

Can anyone tell me how to turn off calendar integration?our ZoomRoom works but each tome it starts up on our iPad which controls the Windows computer zoom program, it says, This room needs to be connected to a calendar.”I don’t believe we need calendar integration.on line it said all I have to do is go into my account profile and down to calendar and click disable. But disable is not there.is there another way?Thank you,***********

Is it possible to:Export my edited webinar summary to a Word doc?Email the summary to chosen individuals without them being able to edit the summary. I see how to share to 'People I Choose', however, this appears to need a si

Hi all,  I'm the internal coordinator for a 20 year old non profit in Montreal, Quebec called Sustainable Concordia (Concordia Durable in French). We work on issues of sustainability with students and community members. We are registered under the Quebec government (search for Sustainable Concordia/Concordia Durable) here: https://www.quebec.ca/en/businesses-and-self-employed-workers/find-information-about-enterprise/search-enterprise-register/find-an-enterpriseI want to be clear, since I've heard other nonprofits in the area go through the exact same issues with this verification process, that we are NOT, legally or financially, a part of Concordia University. We are an independent entity recognized  by the provincial government. I'm bringing this up here is that there seems to be no way to review this. I cannot reply to the email and the form to request a review (found under the title: How do I request my rejected application to be reviewed?) is giving n

When I type in "Zoom" in Duck Duck Go. It brings me to one of my zoom accounts and I am already signed into it. Then when I try to sign off it doesn't let me. I stay signed into this account despite signing out of it.