cannot unmute or turn on video when meeting is recorded | Community
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Explorer
SpaceRobot
Explorer
January 5, 2024
Solved

cannot unmute or turn on video when meeting is recorded

Just updated zoom now when I join a meeting that is being recorded I cannot unmute or turn on video. Any idea how to fix this? Is this a bug on Zoom's end?

JennifeAnswer
Employee
January 8, 2024

Hi,

Before able to turn on video/audio, you have to respond to the recording disclaimer which is now moved to the top of the meeting window since 5.17.1. Otherwise, your attempts to turn on video/audio will be ignored. We will fix it in 5.17.5.

 

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10 replies

CarlaA
Community Champion | Employee
CarlaA
Community Champion | Employee
January 5, 2024

Hi @SpaceRobot thank you for posting for the first time and welcome to the Zoom Community!

 

That does seem strange! Would you be able to uninstall the Zoom app, restart your computer, and then reinstall the Zoom app to test if that does the trick? Usually, this solves any glitches with the Zoom app. Here's how to uninstall/reinstall: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

 

Let me know if that helps!

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Newcomer
Debra_L
Newcomer
January 7, 2024

I've done that many times as well and nothing is fixing it! I've also tried:

• turning off my firewall

• getting the host to send me an unmute request

• doing a hard restart on my computer after each of these and resetting PRAM

This all started after the most recent update to version 5.17.1 (27701), btw... 

I'm using version 5.16.10 (25689) on my laptop and that version is working fine. Would it be possible to get the older version of Zoom to install?

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Explorer
SpaceRobotAuthor
Explorer
January 6, 2024

I've done that many time but no luck

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Employee
JennifeAnswer
Employee
January 8, 2024

Hi,

Before able to turn on video/audio, you have to respond to the recording disclaimer which is now moved to the top of the meeting window since 5.17.1. Otherwise, your attempts to turn on video/audio will be ignored. We will fix it in 5.17.5.

 

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    Newcomer
    Rajesh5
    Newcomer
    January 8, 2024

    Hi Jennife, do you have timeline when the new 5.17.5 version will be released?

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    Newcomer
    Debra_L
    Newcomer
    January 12, 2024

    I was able to resolve the issue... temporarily... by uninstalling the current version of Zoom and installing an older version from October 2023 from this website: https://zoom.en.uptodown.com/mac/versions 

    At least I can now participate in meetings again. 

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