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Remote Control Button missing

Forum|Forum|1 year ago
April 13, 2024
5 replies
75 views

"Request Remote Control" button is missing. I've reinstalled the software. Checked the settings and it's set properly.

How do I do gain the ability to request remote control?

Meeting Features

Best answer by Humashankar

Hi @CANDERSON13

There might be a few reasons for this scenario:

The ability to request remote control depends on the host's permissions. If you're a participant in a meeting and the host hasn't enabled screen sharing with annotation or remote control for participants, the button won't be available for you.
It's possible your Zoom account or group has restrictions set on remote control at the account or group level. This would override any settings you have on your individual Zoom client.

You can also try referring the below help article for reference:

https://youtu.be/cMe-t8uEJbc

Requesting or giving remote control (zoom.com)

Hope this helps - Happy to help further!!
Thank you very much and have a great one!

Warm regards

HumashankarAnswer

Community Champion | Customer

Hi @CANDERSON13

There might be a few reasons for this scenario:

The ability to request remote control depends on the host's permissions. If you're a participant in a meeting and the host hasn't enabled screen sharing with annotation or remote control for participants, the button won't be available for you.
It's possible your Zoom account or group has restrictions set on remote control at the account or group level. This would override any settings you have on your individual Zoom client.

You can also try referring the below help article for reference:

https://youtu.be/cMe-t8uEJbc

Requesting or giving remote control (zoom.com)

Hope this helps - Happy to help further!!
Thank you very much and have a great one!

Warm regards

C

CANDERSON13Author

Newcomer

Thanks! All set now, button is there.

D

Dallas1

Newcomer

Hi 🙂 What did you do to get the button back? I was forced to do a download and now I have Zoom workplace and I can't find the Remote Control button.

C

CANDERSON13Author

Newcomer

One thing I learned is that the Remote button only shows up if someone else is sharing their screen, otherwise it doesn't appear.

K

KOVALENKO98

Newcomer

I am suffering from the very same problem(

C

CANDERSON13Author

Newcomer

Look for the button only once someone else is sharing their screen. That's the only time i see it show up.

A

AgentRon

Newcomer

Following. Since upgrade I can not find the remote control access

K

konahn

Newcomer

ONLY after the host starts sharing the screen or window by pressing the green "share' button and choosing the target content, the remote control button shows up on the top.

F

Frank_TB

Community Champion | Customer

Requirements for using the remote control feature in a Zoom meeting

Zoom desktop client for Windows, macOS, or Linux: Global minimum version or higher
Zoom mobile app for iOS (iPad only): Global minimum version or higher
For use in webinars, you must be the host, co-host, or panelist

Note: Only one participant can remote control another participant's screen at a time.

Note: For Mac OSX, you will need to give Zoom access in the Accessibility tab in the Privacy and Security preferences of your Mac. Learn more about Zoom access permissions in Security and Privacy.

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