Newcomer

Solved

UPDATE REQUIRED

Forum|Forum|4 years ago
August 31, 2021
8 replies
8 views

I get this message when I lunch zoom link.

"Your app version needs to be higher to join this meeting. Please contact your IT team to update your app"

Best answer by Bort

Hi @Hillary

Sounds like your IT team has set a minimum required version for the Zoom desktop client. Additionally, you likely do not have admin credentials to preform the update yourself.

You can certainly try downloading and installing the latest client yourself, but if you cannot get beyond the step requiring admin credentials (login info), you will need to contact your organization's IT dept.

BortAnswer

Employee

Hi @Hillary

Sounds like your IT team has set a minimum required version for the Zoom desktop client. Additionally, you likely do not have admin credentials to preform the update yourself.

You can certainly try downloading and installing the latest client yourself, but if you cannot get beyond the step requiring admin credentials (login info), you will need to contact your organization's IT dept.

F

fayyadaayan

Newcomer

How do you contact your IT team to update your zoom desktop client

LisaShea

Newcomer

I'm having this same issue. This is my home machine that I run classes on. I am my own IT department. This is my personal machine. It should not be telling me to contact an IT department. I even tried running the Zoom client in administrator mode.

B

Bilbo

Newcomer

I'm in the same situation. I fixed it by completely uninstalling Zoom then downloading the latest version and installing again.

L

LaBo1

Newcomer

Having the same problem as others- Update required. Unfortunately it says that it updated but didn't. I do not have an IT admin. Sent ticket to support and they pointed me to the zoom community for help. Zoom isn't providing help.

A

awakeningthebal

Newcomer

Zoom Moderator, are you out there? I am a newbie also, and am having the same dragged out Update Required problem. None of my Zoom links are workling after the update which means I am missing all my classes. I have tried calling Zoom, but my Personal Meeting ID and Host Key that are squarely listed in my profile are not detected in their sytem, so I get no help from Zoom. I am so frustrated. I have rebooted and reloaded Zoom, etc. I want to follow what the Zoom Moderator said above, and I do not see a way to contact Zoom Moderator. His post about going to Web Portal and disenabling Updates Required is the closest I've come to getting out of this untimely maze, i.e. finding a real solution. Does you or anyone know how I get to Web Portal? That wiuld be very helpful. Thank you many times over for whoever can help me.

R

rn-zm

Community Manager

Hi @awakeningthebal welcome to the community! @awakndreamng reported they were able uninstall and reinstall Zoom and have success around this.

If you are using Windows, please read the Knowledge Base article on Uninstalling and reinstalling the Zoom application. Under Windows, please follow the instructions to Run CleanZoom to remove Zoom completely before reinstalling Zoom. Please let me know if this helps!

R

RoyalSilk

Newcomer

Exactly the same here. What is the solution?

R

rhmayer

Newcomer

Like others, I'm an individual user and not an employee with an IT department resource.

I noticed this same problem. I don't know if it's related, but I had to do a forced Microsoft update for my laptop a few weeks ago and this is the first time using Zoom since then. I wonder if it's related to the MS update. Have others had this problem also after an MS update?

M

mlemayil

Newcomer

Mine just randomly started saying this now - so annoying

I

ishahak

Newcomer

In my case, the ZOOM app had to be replaced with the VDI version.

Download it from here: https://support.zoom.us/hc/en-us/articles/4415057249549-VDI-releases-and-downloads

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nagymancs

Newcomer

i've managed to get mine work so i share:

mine was 5.15.7 something version, yet it insisted i upgrade beyond 5.12
tried install, uninstall, synaptic complete removal, update, uninstall then install from zoom deb package

none worked. synaptic confirmed i had 5.15 latest

someone did mention not recalling whether he installed from flatpak or snap or else, and i remembered: i have snap daemon installed

i googled zoom snap install and was given a single line of snap install of zoom client, and it straight worked

disclaimer though: until a year or so ago i was heavily against snap daemon but had an issue which forced me to install, (my reluctancy came from it being a huge resource hog) so if you have older system with limited/older hardware try exploring the alternate solutions described here first:

https://community.zoom.com/t5/Meetings/Installing-and-Upgrading-Zoom-desktop-client-on-Linux/m-p/82056

nevertheless the snap version worked straight away
happy zooming