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Less intrusive phone call notification pop up

Forum|Forum|4 years ago
January 25, 2022
9 replies
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It would be really nice if we were able to choose where a phone call notification popped up on our screen. Currently, there is only one option: a giant white pop up in the middle of your screen while you're trying to do your job. I'm an administrative assistant and I watch several different phone lines, but I don't always have to answer them.

Jabber has a very unintrusive phone call notification pop up in the lower right hand corner of the screen right above the system tray. This option needs to be added for Zoom.

Apologies for not knowing what all the official technology terms are, I am not a tech person.

Desk phones and devices

Best answer by kemic-mikes

Couldn't agree more. Users should be able to customize the location of the incoming call notification! Just moved 50+ users to Zoom Phone and this is their first common complaint. Came from Teams Voice where toast notifications would pop unobtrusively in the lower right. That said, we love the product in every other way!

Craig

Employee

Hello Xiporah,

I would recommend that you look at the Power Pack add-on which will provide you with added functionality within your Zoom Phone client, along with additional visibility of your Call Queues.

With Power Pack enabled, your call notifications will appear in a small floating panel which can be moved around your screen or docked off to the side (auto hide). Please visit the following link for further information. You'll also find a screenshot of the desktop power user panel with an example of an inbound call being presented.

https://support.zoom.us/hc/en-us/articles/360058591031-Setting-up-the-Desktop-Power-User-experience-Power-Pack-

M

MichaelB11

Newcomer

The floating pop up should be an option for all users and paying an additional fee for this is not acceptable.

J

Jstevenscoc

Newcomer

Just to clarify on this, what is being referred to by Craig is the Zoom Assistant. ZA is not included in Zoom Phone Basic, but it is included with Zoom Phone Pro. Pro is bundled depending on what your overall Zoom subscription is. We have Zoom Workplace Business Plus which includes Phone Pro. Power Pack add-on is not required unless you need advanced call handling for Queues, Shared Lines etc.

The Zoom Assistant works great, it can be moved to any monitor (if you have multiple monitors) and also docked to the size of a monitor. Will slide out when a call comes in or you move your mouse over it.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058042

K

kemic-mikesAnswer

Newcomer

Couldn't agree more. Users should be able to customize the location of the incoming call notification! Just moved 50+ users to Zoom Phone and this is their first common complaint. Came from Teams Voice where toast notifications would pop unobtrusively in the lower right. That said, we love the product in every other way!

K

kemic-mikes

Newcomer

This post has been deleted.

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E

emcpg

Newcomer

Hello All - seems it's been many months since this need was discovered, to enable a less intrusive notification when a zoom call is incoming. Has any non-power-pack, non-add-on solution been surfaced?

J

jertzybalowski

Newcomer

You'd think that setting your status to "DO NOT DISTURB" would, you know, stop you from being disturbed by popups, but here we are...

I

ITMan318

Newcomer

I turned on the Zoom Assistant and that enables people to work with calls coming in thru Zoom and it doesn't take over your screens. It's very handy also

You have to turn Zoom Assistant on globally also. All I know is that it fixed our issue

D

DrWendel

Newcomer

Isn't Zoom Assistant part of the Power Pack too?

F

FreelanceMuse

Newcomer

This is the worst. I work in an office where we get literally hundreds of calls a day. They're not all for me. The inability to stop them from halting typing progress, mouse work with the cursor like dragging and dropping or editing things, and springing atop whatever is being worked on without paying extra is essentially holding your paying customers hostage. It should be a basic feature.