Logitech Roommate App won't update past 5.11.3

Forum|Forum|2 years ago
April 11, 2023
1 reply
1 view

Hello Everyone,

I'm new to this so I appreciate any help you can give. We're running a Rally, Roommate, Tap config and we really want to go take advantage of the options that come with an updated App, like verson 5.13. I'm having a problem with the following error when I mouse over the Upgrade App icon:

"This device cannot be upgraded because:
App upgrade is not currently supported"

Here are the specs:

Logitech Roommate 1.7.433
Computer 5.11.3
Controller 5.11.3

Thanks!

Best answer by LK_EXN

Hi

Update your RoomMate to CollabOS version 1.8.576, it already has Zoom Room app 5.14 included.

https://prosupport.logi.com/hc/en-us/articles/4415405429271

Cheers

L

LK_EXNAnswer

Community Champion | Partner

Hi

Update your RoomMate to CollabOS version 1.8.576, it already has Zoom Room app 5.14 included.

https://prosupport.logi.com/hc/en-us/articles/4415405429271

Cheers

T

ToledoMattAuthor

Newcomer

Thanks very much! I couldn't get the update to run via the Zoom Device Management page, so once I figured out how to IP into the RoomMate directly I was then able to trigger the update. Everything is updated! Thank you again for your assistance.