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Can someone assist me because I already paid for licensed account but my account is still in basic. submitted ticket  #16666641   Please help

I have two Zoom accounts. One login using my own email address and the other login using my university. I mistakenly login with my own (private basic Zoom) for my research interview. This basic one has no audio transcription because I do not have the paid upgraded version, whereas my university one has audio transcription which I desperately need for my research study. Is there any way I could send my recorded research Zoom interview from my basic Zoom to my university Zoom account so that I can get the audio transcription? As a student, this is a disaster without the audio transcription. Thank you.  

Several of my recurring meetings are not showing up under my "Meetings" tab.  I have to go to "Previous Meetings" to find them so I can edit them.  Furthermore, because of this situation, everytime I need to access a recurring meeting I have to enter the ID.  HELP! 

I can`t see my recurring meetings under upcoming meetings.. Could you please tell me how can I change this? Thank you 

Hello Zoom Team. I'm from the helpdesk support of a Tech Company based in the US. We use Zoom as our main app for meetings, I got a user that reported that he found an issue of low performance in his laptop when using Zoom for his daily meetings. What I did do in order to try to solve the issue? 1. Re-installation of zoom app, restarting and got the same results.2. Set default GPU to high performance for Zoom (zoom.exe & zoom launcher) on the settings for Display & Graphics (Se attached example). After a restart and a real test meeting, the user reported that he is still on the same issue, low performance in the entire System only during meetings, after that, all is going well. The laptop specs are Dell 7330, 12th gen i7 CPU, 16GB RAM, Win11, and 256GB SSD.

I teach online and have numerous recurring Meetings that I've used over the last few years, Today all the Meetings are points unknown. I swear I haven't pushed any "red buttons"! I am resorting to my archives to find meeting ID's so I can meet with my students. Any help much appreciated!!! David

Am I the only customer who can't get an answer or an issue resolved because I'm only getting canned responses from the Zoom (non) support team? 

Hello - I am Australian and have travelled to Germany for a couple of months and the e-mails I get about people joining calls or for when recordings are ready to look at are now all in German without me having changed any settings. It's like Zoom has detected I'm in Germany and is assuming I speak German. Which I don't. Well not good enough to understand all of the detail.  Can anyone help me to change this as I'll be using Zoom a fair bit while away. The main language in my Settings is set to English. Thanks

My situation is VERY strange. I do not want automatic recordings on any of my meetings. But on one of my two login accounts, for reasons I cannot explain, automatic recording happens on all my "New Meeting" meetings that I launch from my desktop app. It's weird. I definitely have automatic recording setting disabled on both of my two accounts.  Can anyone explain what's going on here?

Hi, the whole chat history dissapears always after breakout sessions. Does anybody now that problem and maybe can provide a solution? Thanks in advance, Alexander

When will the invitees receive the advance scheduled meeting? Will Zoom automatically send the email right after we schedule the meeting? OR Do we need to manually send the invitation?

Hi. I am trying to create a meeting registrant from a form field via Zapier. When testing the registration I am getting an error which says that the Phone parameter is required. We don't have one to send and the Zapier-to-Zoom integration doesn't request one. What am I missing here? Thanks, Matt.

As a Zoom Pro account user, I attend lots of meeting with a variety of public and private stakeholders.  As a result, I frequently need to swap out my profile photo, org logo, etc. It would be very helpful to have an "image library" or something similar in the setttings in order to avoid downloading & uploading a new image every time I need to do this.  Am I missing something? Does this already exist or is there an shortcut? Thanks!

The Zoom app has updated itself overnight, and in the process removed my Gmail integration and iCal integration, and despite trying to add these back in, the webpage refreshes itself back to the same place and nothing happens. This means I am unable to share calendar invitations with clients or add meeting details directly to my calendar. Please help!

how to view an local recording

My organization is on various versions of Zoom that should all be in accordance with the minimum version requirements laid out in the quarterly schedule. Today, 7/10/23, it appears the release of newest version 5.15.3 may have forced us to be on at least 5.15.2 (released 6/27/23) unintentionally. We had ~150 identified users today not on 5.15.2 or greater that were unable to use the application. We resolved this by pushing out 5.15.2 to the affected users, which appears to have resolved the issue. However, we wanted to open a case to see why this might have happened.

HiI have an issue when I try to start witheboard on Version 5.15.2(18096), it shows the witheboard window but keeps loading and I can not select anything also not able to create a new one.On the WebPortal it looks everything good.I updated to the newest version 5.15.3 but still same issue.  Any idea?Thanks 

Is it possible to upload videos recorded with tools other than Zoom to my Zoom account for distribution?

I had an amazing zoom event over the weekend. Someone missed it and would like to see the recordings. As the event is over registration is closed. Is there a way to give them access to the lobby, it was a free event? Thanks in advance for your assistance 

When we invite others to join a zoom meeting, they have been receiving the pop up with written "This meeting is for authorized attendees only". It would make sense if would have this enabled in our meeting security configuration, but all our settings related to authorised attendees are off:- Only authenticated users can join meetings from Web client: OFF- Only authenticated panelists can join webinars- Only authenticated meeting participants and webinar attendees can join meetings and webinars We previously did not have this issue. What could the problem be given that we have not set this up in the settings?  Benedetta

One of our Zoom Rooms does not display any upcoming meetings on the controller (web and iPad). Calendar Integration is set up and had been working fine up until now. Other rooms work fine. We use Office 365. I have gone through the setup instructions and tested both App-level Impersonation and Full Delegate Access. Both work for the other rooms but not this one.  Using the service account I can access the resource's mailbox and calendar using OWA without issue. I can add and remove meetings without error.  The Calendar Integration page shows all as "Synced" The room is on version 5.15.0(1273)

Title says it all, i sign in with a google account right now and want to change it. How do i do it with the same email adress?

I was offered the chance to upgrade my account. I logged in to see what account I am using and what I pay - but that information was not available, only the offer to upgrade. The chatbot was no help. Where can I find my account information so I can compare? This is a time drain...

We have always used a Google login for Zoom but would like to change that to the conventional Zoom email/password login for the same account. Google throws up security blocks every once in a while for new devices and it's a hassle. Can we change the login to Zoom without it creating problems with the account? Thanks

Hi! I need to rotate some API keys,but don't want to interrupt anyone who is in the middle of a meeting.How can I find out who, on my business account, is in a meeting, right now?Jon