Solved

I want to change my email address because I am unable to access my old email address I am unable to confirm the change...please advise me how to change my email address and

We have some classrooms where common area phones are installed in order to reach the IT support desk, or Security (and call 911 if necessary) but should not be used to call any external number.We were able to do this with our old phone system but we have not been able to recreate this with Zoom Phone. Has anyone been able to do this?

Hello, I recorded my class last night to cloud. I finished it as normal and closed the laptop off. This morning i've open the laptop to find the meeting and it wasn't there. There was a zoom pop up window saying "Meeting not converted" 64% converted - so I allowed it to finish which it did but it isn't anywhere to be found. Please can someone help me, any ideas as to what has happened? Why was it converting and how can i find the file. Thank you @members Thanks Katie

1. I wonder if cloud recording is only allowed for recording an original language or not? 2. If a person (who is assigned to be a co-host/ or a host) happens to listen into an interpreter, and clicks 'record on cloud', will an original language or an interpreter's language is recorded? Or both is recorded? 3. can we record both local and interpreter's languages on cloud at the same time? How?  

I am a sign language interpreter and with the new updates, I am seeing a thumbs up emoji when I sign the number 10 (looks like a thumbs up). Or if I do two thumbs up I get fireworks?? I need this OFF my Zoom ASAP! I can be interpreting about mental health and have fireworks and thumbs up going off on the screen. Help!

Will co-owners have access to the whiteboard after the owner account is deleted?Sorry if this has already been asked.

Hi Everyone, I am a pro user and have a reoccurring meeting setup for each week. I have registration required. I need an attendance report of who was in the meeting. When I go Reports - Usage Reports - Meetings and set the date range to include the meeting, nothing shows up. Can I please get some help? Thank you.

Is there a way to know how long a zoom session lasted for a specific user?

I am using a macbook to log in to the zoom account using safari. I have tried to turn off OTP and two factor authetication to be able to login without the OTP or two factor auth... However, despite turning off the option from the Advanced > Security tab, the app will not let me sign in without an otp or two factor... Please help

When an alternate host is added to a meeting, or a series of meetings, does it block out that persons calendar?We are trying to solve an issue and the answer was to add X ammount of alternate hosts, however we dont want those peoples calendars to be blocked off for the time of the meeting.  I have read through all the documentation but cannot find the answer to this specifically. If you have experience and you know I would appreciate the help.

I have run several meetings where I try to grant my meeting attendants permission to edit the whiteboard. I can't seem to figure out how to do this correctly because they never get the tool bar to do so. 

Hi, I organised a meeting and poeple had to subscribe. I can't export the list (it doesn't work) and I would like to send an email to all the participants with the link of the replay. How can I do ? Thanks a lot

I am staring my zoom meeting but no participants show up in the waiting room. All my guest show that it says host has not stared meeting or host has another meeting in progress.  I have deleted and reinstalled zoom, restarted my computer, logged in and out multiple times. Nothing is working and I can get hold of a real person from Zoom. 

Please help out. I received the webinar registration link for zoom but when clicked it returns errors on the zoom home page.  Please I will just add the link and my email. Support team your bot wouldn't let me reach human support and could not be useful. Please resolve backend where possible I have just a few hours. Thanks Link: https://us06web.zoom.us/webinar/register/WN§OV-bKWCBQByYigDKCIJZigEmail address: *********** P.S: I already downloaded and installed the zoom app.

Hi,How can we reassign new Zoom Phone Numbers to team members? Their existing phone numbers are triggering SPAM ALERT messages for outbound calls. Please advise.

I am maths online tutor. I currently have 8 students. For seven of the students there are no issues. However with one I get some loud tapping noise that is not possible to ignore. The student is not using an external speaker or microphone. They have not changed the laptop. Generally we get 10 mins with no noise, and then it starts. Any ideas anyone ? It would be much appreciated. We are both using laptops.

Hi zoom community,   Since few months ago whenever I try to join zoom meeting invitations or interview invitations I don't see myself on the screen. I click the video on ("Easy Camera"),  but most of the times I can't see myself on the screen and the other party can't see me (it's just black with my name). Sometimes I can see myself and the other party can also see myself, but my face looks pudgy and elongated sideways and the proportion is weird. The color of the screen is greenish too (weird), and the focus is not right because even if I sit by placing the laptop right in front of me in the center, on the screen my face is placed in the edge of the screen and I can onlly see half of my face.    I tried my laptop webcam by itself outside zoom and it works normally. Does anyone know how to fix my zoom camera problem?

Need urgent help please. I am a Pro subscriber which allow 100 invite. I need to invite 200 pax for 1 meeting shortly. Please advice how to do so. I tried to upgrade to Business license but have to pay for 10 subscriber which I do not need. Please help , Thank you

I chose a profile picture for Zoom, then I checked on a Zoom meeting, but it didn't show up.

Hello,  I scheduled a meeting and sent out the link.  I mistakenly rescheduled it next day with the same information. When I went in to delete the rescheduled meeting, I could not tell which was the latest one because they both look the same.  Are the most recent scheduled meetings listed at the top of the list.  There are only two showing.Need answer right away.

I previously hosted fitness classes for a corporate client's employees. The informed consent that participants had to accept to join mentioned both me and the corporate employer. I now am working with private clients and want to change the wording to that disclaimer. Can anyone tell me how to do that? I tried going to meetings and scrolled down to disclaimers. That toggle looks locked and inaccessible. I wasn't sure how else to accomplish this. It was my personal pro account that was used for the corporate work and now with my private work, so my former employer was never an administrator of the account.

I went into settings and added chat for host and co host only. I opened my recurring meetings and there was still no chat icon.  Also I only want the chat function for one meeting.  the rest should not have chat as an option,  ideas? 

I thought I had the waiting room turned off for my meetings. But it seems like people need me in order to start a meeting. How do I take that off so someone can start a meeting without me if I am running late? Do I always have to enable a co-host?

Zoom have just taken a payment in March 2024 from my credit card.  However I pay in January via Paypal.  I am not able to find any contact information and the Chatbot is not helping.  I have screenshots of the payment taken and I want it refunded and explained.  

Hey Team!Is it posible to have two plans in the same organization?. We want to have some users with Zoom Pro and other ones with Zoom Business Plan. Thanks.