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I recorded a meeting, got the email from ZOOM with link to cloud recording and passcode. when i click the link, enter passcode, i get the message 'media could not be loaded. either because server or network failed or format is not supported.'I tried accessing this on Windows laptop, iPhone and then on another personal laptop with google OS. All 3 gave same format error. How can i record a zoom meeting that is sharable ? 

Hello All,Looking for some help either 1) Finding the reporting information I'm looking for if it exists 2) Problem solving an issue our organization is running into. Currently we have several call queues setup throughout our organization.  However, a lot of our call reporting data is being skewed because users forget to turn off the "receive call queue" button when they should.  I don't believe this can be set for a period of time(1 hour, 1 week etc) like the Zoom Phone Statuses can.    My question for everyone is multi layered.  1) Is there a way to automatically change the call queue status to mirror say the computer being locked?  2).  If no to #1, is there a way to generate a reminder after a certain period that the user is still logged out of the queue?  3)  Is there any possible way to set Do Not Disturb for a week(or more) if the user is gone on vacation?  It appears 24 hours is the max.  4) Is there a report that

I can't find the registration custom question information for the event. Where would I find that? I downloaded General Ticket Registration which doesn't have that information. Once in a while, that CSV file has no information. I saw it one time couple of days ago, and now it is missing. Please can someone help. Chatbox isn't helpful either. The event is in 3 days and I don't have the complete data yet. Any help is appreciated. I feel like it was a mistake of using the zoom events. I should have gone with regular webinar.

For some reason no audio works on our Pro account unless you dial in.People with Iphones need to dial in and not use the app.  Also our board room computers will not work for computer audio anymore. Is anyone else having this issue??ThanksMatt

Dear All, We use a Zoom Pro account for our church and record our services. We use PowerPoint which is shared to those on Zoom. That works well; however, what doesn't is the resulting recording: as you'll see in the attached screenshot, the PowerPoint slide is taking up 95% of the screen, and the camera view is a tiny % at the top right of the screen. Is it possible to fix this? In an ideal world, I'd have the PPT slide and the camera view about the same size. Having tried - and failed - with lots of tests, I'd be grateful for any suggestions. The simpler you can describe it, the better! Many thanks in advance,  Patrick

I accidentally started my zoom meeting four hours early. How can I close it yet keep the link distributed to participants valid? My meeting is live right now.

Can someone tell me if hyperlinks in Follow Up emails are still not available? We do multiple webinars throughout the year and send out the recordings (these are edited and uploaded to vimeo) with the follow up email. It looks so unprofessional to have to add the full vimeo link rather than hyperlink. An example is given when you first go to the template but that doesn't work either a href=http://www.example.com>Example</a>Any help would be appreciated!

After setting the MTG from the zoom schedule, I will send an attendance request to both A and B from Outlook at the same time.A receives the correct meeting link, but for some reason B receives the old meeting link.Both of them use Outlook on Android. They received an invitation email in outlook, and when B opens the attached ics file, it is a past mtg invitation.

My question is my cancellation is effective May 27, but I have a webinar scheduled for that day. Do you think I will still be able to conduct that webinar?

How can i tell if my meetins can host 1000 participants? i upgraded the plan and added it the email of the owner of the account (me) but when i go to accounts on the web portal it still shows 100 limit but 1000 limit on other site 

I would like to share the zoom timer, pin one or two participants, and record only the participants I have pinned. I have tested this out and so far the Zoom Timer also appears in the recording. Is there a way to share the timer but not have it appear in the recording? Thanks!

Dear community! There will be another free Zoom meditation with over 500 participants.Last time the problem was that when I as co-host wanted to mute everyone, I also muted the host. The participants were able to cancel the specified mute setting.And new participants who joined always disrupted the meditation. I know from other large meditations that the participants are muted from the start and cannot unmute themselves. We want that too.No participant should be able to switch freely without consent. And all participants should be and remain silent from the start.  Can anyone help me with this?How should the meeting be structured? What is to be considered?  Thank you from the bottom of my heart.🤗

How many participants can be displayed in gallery view on the ipad 9th generation? I would like to purchase another iPad that can see at least 25 participants.I am able to see them on my 5th gen iPad Air.If the 9th gen iPad can also do it, I would like to buy this cheaper model.

My Zoom license is up to 100 meeting attendees. What happens if 110 people try to log in to my meeting? Are the extra 10 just unable to join the meeting? Are they able to join the meeting  but we get charged for them?We have an upcoming meeting and someone has shared the invitation to a large group. Thanks.

Where can i download zoom vdi after v5.17.x?I can only find zoom vdi client until this version but was is after this version?How can i download the 6.x versions if it aviable.The same for the ZoomOutlookPluginSetup  Many thanks 

We have a Zoom One Pro account and purchased a Zoom Sessions Pay Per Attendee annual add-on subscription, but I can't figure out for the life of me how to actually create the Zoom Session now that we've purchased. Anyone know how to create this thing? 

Following the upgrade to the new version 6.0.0 client, we started seeing the blue/white gallery navigation arrows randomly appearing on top of all other windows. The spacing, however, is not the same since there is no video preview between them. Exiting the client makes them go away. Changing the color theme from light to dark or dark to light also makes them go away.  Following a reboot and sign in to the client, they come back. This problem continues with the latest release 6.0.3. So far, I have only seen this in Windows 11. No error codes are displayed and meetings continue to work normally. It's just a visual distraction. Clicking on them doesn't do anything. I would attach a screenshot, but it looks like that's not allowed here. I have posted to a Reddit thread which does include a screenshot here: https://www.reddit.com/r/Zoom/comments/1cb4lq3/blue_and_white_arrows_appear_on_top_of_all/

What am I supposed to do?  I uninstalled and installed the newest version, I cleared my cookies.  Why am I getting the error again?

When i attempt to sign in to an account or join a metting either from the browser extension or the app it gives me error code 1132. I have tried reseting my router, uninstalling and reinstalling, making different accounts, and the chrome extension but nothing helps and i dont have live chat support. I have a meeting in 1 hour please help. I am using windows with the latest version of zoom.

It seems like zoom people have nothing better to do than to spam my computer with error code 1132 is this even legal? to gain access to someone's files like that?they say breeching community guidelines! what community and what guidelines and if I was reported may I know for what and by who and why would someone follow a report by unknown?probably zoom must elevate their standards and realize their underpaid deep fried diet employees are not good at maintaining any sort of standards. Zoom which no one heard of before the pandemic has the audacity to hijack my computer. I will take them to courts

It's 2024 and I still have to deal with this 1132 error. I can't login or join. I have classes and meetings coming up 😭. I have tried everything.Don't tell me to submit an appeal request if you're not gonna reply. Help me already! Please provide support. 😭

Hello.I am Japanese and this text is translated by DeepL. Sorry for any inadequacies. So I would appreciate it if you could reply in plain English if possible.I cannot update from Windows ver 5.13.0 because I had turned off automatic updates.I have four problems.1. when I sign in, I get a message asking me to contact the IT team and I can't join a meeting and there is no update button.2.When I try to uninstall 5.13 and install the latest version, the Windows installer says zoominstallerfull.msi(path) cannot be found and I cannot uninstall 5.13.0.3. After gathering information, I found that the Microsoft Fixit utility was effective, so I downloaded and started it and uninstalled it, but the application icon is still in the Start menu and I can start it and it remains at 5.13.0. Also, I can no longer uninstall it from Windows Settings.4. I cannot get technical support from the Japan office, and when I try to contact them by phone, they announce that they have no account information, but

Hello, I had a meeting scheduled on the 23rd of May. The settings were okay, made sure I had "automatically record meeting" selected. After the meeting was over, I can not find the recording anywhere. I also started the meeting on my phone. If anyone can help me figure out how to get the recording, that would be really nice.

I took a class last night. When it was over I was unable to access the evaluation form. I cannot get credit for the class without filling out the form. How can I access this form?

Hi Team, I need advice on creating multiple vanity URLs for a single account. We need a specific URL for meetings with government officials due to legal reasons, while regular meetings will use main company vanity URL. Only a few people create such kind of meetings, and only those specific accounts require the vanity URL. Do you have any suggestions on how to implement this without purchasing a separate account?