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Newcomer
m50
Newcomer
July 10, 2024
Solved

Shared screen is black in Max. help!

  • July 10, 2024
  • 6 replies
  • 97 views

Hi!  I've been struggling with this for days. Am using Mac and when i share screen, the screenis black. 

Best answer by MGSR

Hello @m50,

Welcome to the Zoom Community! Glad to have you here.

Please try the troubleshooting steps outlined in this article.

6 replies

MGSR
Community Manager
MGSRAnswer
Community Manager
July 10, 2024

Hello @m50,

Welcome to the Zoom Community! Glad to have you here.

Please try the troubleshooting steps outlined in this article.

MGSR
Community Manager
MGSR
Community Manager
July 17, 2024

Hi @m50, 

Did you see the previous response?
If it has resolved your inquiry, please press the Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

MGSR
Community Manager
MGSR
Community Manager
July 26, 2024

Hi @m50!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!

Newcomer
exempt5
Newcomer
August 8, 2024

I'm struggling as well.  Using a dell desktop with nvidia GeForce RTX 4070 and the nvidia control panel solution did not work.  

MGSR
Community Manager
MGSR
Community Manager
August 8, 2024

Welcome to the Zoom Community, @exempt5.

Are these the steps that you followed?

The black screen during screen sharing could be caused by a graphics card with automatic-graphics switching (such as an Nvidia card).

  1. In the Windows Control Panel, open Nvidia Control Panel.
  2. Click Manage 3D Settings.
  3. Click Program Settings under I would like to use the following 3D settings.
  4. Under Select a program to customize, add Cpthost.exe from the Zoom bin directory.
  5. Click Add.
  6. Find Cpthost.exe from the Zoom bin directory (located at C:/>Users>YOURUSERNAME>AppData>Roaming>Zoom>bin).
  7. Click Add Selected Program.
  8. Under Preferred Graphics Processor, select Integrated graphics
  9. Click Apply.
  10. Try screen sharing again with Zoom.
Newcomer
exempt5
Newcomer
August 8, 2024

Mark
your knowledge base article may need to be upgraded as the nvidia control panel does not have the graphics processor choice.  STEP #8 above.  MY Nvidia Control Panel just has the specify setting after you select the program


 

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