Getting Outstanding message despite paying | Community
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Newcomer
March 9, 2024
Solved

Getting Outstanding message despite paying

  • March 9, 2024
  • 1 reply
  • 2 views

Despite paying for 1000 member webinar I am getting below message. 

 

"Your account has an outstanding balance of ₹16,846.00. If you do not pay your balance, you will lose access to all paid features and cloud recordings. Click here to pay your outstanding invoice(s) or click here for support."

 

I do not want my zoom to disrupt unnecessarily despite paying... any solutions

 

Regards,

Harsh

Best answer by S_K

I see that your currency is INR. Have you completed the payment approval process? I'm not familiar with this, but I have heard that there is an additional step after processing a payment. There is a remittance email address on your invoice. You can send proof of payment to that email address and request that they trace your payment.

 

For a full review of your account, please Contact Billing.

1 reply

S_K
Community Champion | Employee
S_KAnswer
Community Champion | Employee
March 11, 2024

I see that your currency is INR. Have you completed the payment approval process? I'm not familiar with this, but I have heard that there is an additional step after processing a payment. There is a remittance email address on your invoice. You can send proof of payment to that email address and request that they trace your payment.

 

For a full review of your account, please Contact Billing.

Bri
Community Manager
Community Manager
March 15, 2024

Hi @harsh_dave1984 ! I have reviewed your post and @S_K  provided a helpful reply, so I've marked it as an accepted solution. Please let us know if you need any additional assistance!