Update and uninstall failed | Community
Skip to main content
C
Newcomer
ccwuhccwuh
Newcomer
September 19, 2024
Solved

Update and uninstall failed

  • September 19, 2024
  • 2 replies
  • 2 views

Update from 6.1.45028  to 6.2.0 failed. Uninstall also failed with error: ZoomInstallerFull.msi not found in the path pointing to C:\ProgramData\Norton\{0C55C096-0F....

I did a search for ZoomInstallerFull.msi in Explorer and it was nowhere to be found.

I have tried disabling Norton, reinstalling Zoom 6.2.0 on top of the existing version but all it did was

opening the existing version. Any help is appreciated.

    Best answer by snap-rz

    @ccwuhccwuh Windows installer cache missed. Please download the original package to uninstall.

    6.1.45028 32-bit:

    https://zoom.us/client/6.1.10.45028/ZoomInstallerFull.msi

    6.1.45028 64-bit:

    https://zoom.us/client/6.1.10.45028/ZoomInstallerFull.msi?archType=x64

     

    2 replies

    S
    Employee
    snap-rzAnswer
    Employee
    September 19, 2024

    @ccwuhccwuh Windows installer cache missed. Please download the original package to uninstall.

    6.1.45028 32-bit:

    https://zoom.us/client/6.1.10.45028/ZoomInstallerFull.msi

    6.1.45028 64-bit:

    https://zoom.us/client/6.1.10.45028/ZoomInstallerFull.msi?archType=x64

     

    C
    Newcomer
    ccwuhccwuhAuthor
    Newcomer
    September 19, 2024

    Thank you! Downloading the original package worked. Problem resolved.

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.