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Dolce_Latte
Newcomer
September 9, 2024
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Account information linked to Zoom needs to be updated

  • September 9, 2024
  • 2 replies
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After I graduated from university with a master's degree, I re-enrolled in a doctoral program. However, my university account and Zoom account are still marked as graduated, so I'm only getting the free 40-minute support. Since I've re-enrolled in the doctoral program, I'd like to receive support again. What should I do?

    Best answer by Ray_Harwood

    Welcome to the Zoom Community, @Dolce_Latte.

     

     You need to contact your university’s Zoom admin, probably someone in the IT department. 

    2 replies

    Ray_Harwood
    Community Super Champion | Customer
    Ray_HarwoodAnswer
    Community Super Champion | Customer
    September 14, 2024

    Welcome to the Zoom Community, @Dolce_Latte.

     

     You need to contact your university’s Zoom admin, probably someone in the IT department. 

    MGSR
    Community Manager
    MGSR
    Community Manager
    September 27, 2024

    Hi @Dolce_Latte!

    Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

    If you need further assistance, please let us know.

    Have a fantastic day!

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