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cancel upcoming annual subscription renewal

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I wish to cancel my annual subscription which is due for renewal shortly. How do I do this?

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M

Mr_ZoomtasticAnswer

Community Champion | Employee

Hi @Martown ,

How to cancel a Pro (paid) subscription

Sign in to the Zoom web portal.
Click Account Management, then click Billing.
Under the Current Plans tab, find the plan you want to cancel and click Cancel Subscription to stop your subscription's automatic renewal.
Confirm your request by selecting Cancel Subscription.
Choose why you would no longer like to renew your subscription.
Once complete, click Submit.
Your plan status will now be updated to Canceled. You will still have use of your paid plan for the remainder of your subscription term.
(Optional) If you would no longer like to have the plan canceled, you will be able to reactivate your plan by selecting Reactivate Plan on the Current Plans page.

Note: If it says Contact Sales instead of Cancel Subscription, you will need to contact our sales team or your Account Executive to have the plan canceled.

For more information: https://support.zoom.us/hc/en-us/articles/203634215-Canceling-your-subscription

If you have any additional questions, please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helped, please remember to click on the "Accept as Solution" button below.

M

Mr_ZoomtasticAnswer

Community Champion | Employee

Hi @Martown ,

How to cancel a Pro (paid) subscription

Sign in to the Zoom web portal.
Click Account Management, then click Billing.
Under the Current Plans tab, find the plan you want to cancel and click Cancel Subscription to stop your subscription's automatic renewal.
Confirm your request by selecting Cancel Subscription.
Choose why you would no longer like to renew your subscription.
Once complete, click Submit.
Your plan status will now be updated to Canceled. You will still have use of your paid plan for the remainder of your subscription term.
(Optional) If you would no longer like to have the plan canceled, you will be able to reactivate your plan by selecting Reactivate Plan on the Current Plans page.

Note: If it says Contact Sales instead of Cancel Subscription, you will need to contact our sales team or your Account Executive to have the plan canceled.

For more information: https://support.zoom.us/hc/en-us/articles/203634215-Canceling-your-subscription

If you have any additional questions, please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helped, please remember to click on the "Accept as Solution" button below.

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askcami711

Newcomer

The Plan Management page won't display, it just cycles with gray boxes. I can't all or email anyone... pretty much I'm stuck. I have been trying to cancel the paid plan since before it was set to renew!

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yeen_24

Newcomer

I'm facing the same issue as another user mentioned. The Plan Management page doesn't load for me either—it just cycles with gray boxes. I’ve been trying to cancel my paid plan since before the renewal date, but I couldn’t find the card in my billing subscription. Now, Zoom has already deducted the payment, and I’m stuck with no way to call or email anyone for help.

Could you please assist in resolving this issue?

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dmutlu

Newcomer

I'm getting nervous about the Zoom. For 1 month I have been looking for where to cancel my subscription. There is no Cancel button in Plan Management and Billing Management. I want to write an e-mail, there is no e-mail address to write. I don't know what to do, I deleted the payment method to avoid direct payment, and for two weeks I have been getting a mail saying your subscription has expired, please make your annual payment. I don't want to be crazy.

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M

Mr_Zoomtastic

Community Champion | Employee

Hi @dmutlu

Please contact our billing department by opening a ticket using this link: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555

Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helped, please remember to click on the "Accept as Solution" button below.

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T

Tech Support

New Member

We would like to cancel our Zoom Workplace Business monthly subscription for 27 users and discontinue automatic renewal.

However, the Plan Management page displays the message: “Self-service changes to this plan are unavailable until October 15, 2026.”

Please assist us with cancelling the subscription before the upcoming renewal and confirm in writing that no further renewal charges will be applied.

Kindly treat this request as urgent.

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aluyun

Community Manager

Hello @Tech Support,

Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.

For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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How to cancel a Pro (paid) subscription

How to cancel a Pro (paid) subscription

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