Products

I have all the Slack phone integration options enabled but there are some issues:/zoom call @user shows every number the user has registered with Slack as part of the dropdown. There should be a way to control this as the default would ideally be their extension. Using the “More call options” dropdown in a DM seems to never show an extension as an option. Again, this really should be controlled or extension should be the default. I’m trying to get to a point where it’s just as easy to use Zoom for a quick call as it is a huddle and these are the primary gaps I see.

Hello,  I work for an MSP. We manage patches for our clients. I have a client who, after a recent update to Zoom version 5.14.15877, can no longer open Zoom meeting (zoommtg) links. It comes up with a prompt to choose an app from the Microsoft store. When they go to join a meeting, a new one-time installer of Zoom specific to that meeting is downloaded. I checked protocol handlers and app defaults by file extension and zoommtg was nowhere to be found. Tried to join a test meeting in the latest versions of Chrome and Firefox to no avail. Any help is greatly appreciated!

This has always worked on Zoom for me.  Logged in today, and it says, "Virtual Background has been disabled, go to Meeting Settings".I went to meeting setting and enabled it, but I still receive the same message that it is disabled.Please help!  (Pics attached)

Hi,  I want to know if it is possible to inject multiple audio channels (DANTE) directly into Zoom Rooms for the language interpretation. This way, you don't need to have multiple laptops for each language. It's easier when the translators are physically present in the same place and the translation needs to be sent via Zoom. Best regards 

In Team Chat, I have my notifications set like this:However, the Zoom icon still has a badge, and the channel is marked as unread, if people are replying to threads that I am not mentioned or involved in. Is there no way to change this behaviour? I only want a channel to be unread if there is either a new top level message, or there’s a message in a thread I’m involved in (replied to, tagged etc.) It makes it so difficult to keep track of messages that are actually relevant to me. 

The Zoom intruders have are using the Raise Hand feature to disrupt our meetings by continually raising and lowering their hands, causing the boxes to jump around in gallery view. We really, really need to be able to disable raise hands in meetings, same as we can in webinars. Please give us this important security feature!

My co-host was unable to login and received the message "host cannot join the meeting." They ended up having to sign in through another account. Suggestions?

All of a sudden in last week my video and virtual backgrounds are not working on my mac (Sonoma 14.8.3). My laptop and zoom app are all up to date. I have logged out and restarted both and nothing helps. What can i do??

When setting up all my meeting, I turn on automatically recording to my computer.  In the the last 5 (or more) sessions, the automatic recording has not worked.  If I remember, I can turn it on during the live session, but would really like not to have to remember when I am live.  Please advise.

I’m trying to purchase a Zoom Phone number, but the checkout fails every time with the following message: “An error has occurred, and we are unable to complete your purchase… (Error code: 5613).”I have double-checked all billing details (address and company information) and card information (Visa card number, expiration date, and CVV). I also re-entered the details multiple times, but the issue persists.Could you please help me resolve this error and confirm whether there is any payment verification requirement or risk-related block on my account?

Hi,I’m experiencing a reproducible crash of the Zoom desktop app on Windows.IssueWhen I try to download a file that was sent via Zoom Team Chat, Zoom crashes as soon as the Windows Explorer file dialog opens.Detailed behaviorClick Download on a file in Zoom Team Chat Windows Explorer opens to select / confirm the download location The Explorer window shows an empty or partially rendered UI (left navigation pane does not appear) Immediately after that, Zoom crashes/force closesImportant notesThis happens only when Explorer is invoked Other Zoom features work normally The issue also occurs when trying to change the download location for cloud recordings, because Explorer is opened Windows Explorer itself shows abnormal behavior (left navigation pane missing)Environ

Hello I've been trying to port numbers away from Zoom with the PIN number provided in the Phone Section. However, my porting destination (ZohoVoice) has been reporting failures due to incorrect PIN.  How can I resolve this issue? Where can I get the correct PIN for porting away from ZOOM? thanks! 

I went into my Zoom today, which I use for personal reasons to stay in touch with family. I opened on my desktop, per usual, signed in, and it immediately took me to "Zoom Workplace" and all my scheduled meetings were gone. I had to go onto Zoom's website and login to my account there in order to find them.  I do not want Zoom workplace.  I do not want to be charged for Zoom workplace. I don't want to have to sign in through the website. If I find out I'm being charged extra for a service I neither wanted nor use, I'm cancelling my account and moving to another online meeting platform.  Does anyone know how to switch back, or have experienced this?

Does anyone know if it is possible to change the meeting link? We have a problem with "Zoom Bombing." Pranksters joining our meetings and performing lewd acts. To solve the problem we are instigating pre-registration, but having a new link would help.

Can the hosts read others private chat messages

When you use Zoom what features or settings do you find most useful or important to get right? Are there particular tools or configurations that make meetings easier or more effective for you? I’m curious what others focus on when they want to get the most out of Zoom.

I had a zoom meeting with a teaching assistant, which he ask me to log in by using his email address and password only. however the zoom login only except account number or title name, which I could not login. I ignorant to zoom and need better understanding on all the aspects of using zoom, can someone help me understand the process better thanks. 

For the past month, my camera settings continually reset every 5 minutes, turning the video feed off each time. The settings do not change but simply reaffirm the current settings. I use an external USB camera (Logitech). I have updated to the current Zoom version and it still continues. Thanks for your input.

Hi my calls are not connecting and the server says we can’t connect your call at the moment 

Earlier I had a switch option on my account where in i cud switch from my laptop to mobile and vice versa during a current meeting.. that option disappeared after i upgraded my device.. how can i restore it back

I just logged into try and schedule some meetings and the whole interface has been changed.  I go to click on meetings and it gives me the option to "host" or "join" a meeting....  Sigh.....  Where the heck did they move the dashboard when you used to log into your account and it launched right then and there.  Now it's filled with all sorts of garbage promoting more services to buy that don't interest me and clutter up my screen. And, where do you request support to chat with a support agent?  I'm not interested in their stupid AI bots. I don't understand why they have to make things harder.

We are replacing our existing phone system companywide with Zoom phones.  A requirement of the project that we must sync our O365 exchange address book to the Zoom Workplace Phone contacts.  It seems the only way to currently do this is every user must manually download their contacts from Microsoft 365.  We have tried different methods to automate this site wide which has failed. I understandable for O365 to sync admin permissions must be given and that task has been completed.If a solution can be found to automatically sync O365 exchange global address book with Phone contacts, this will be a no go with the department of over 300 phones as the upper managers will review this phone system is not working for then because they need to call up saved contacts.  How do I sync O365 address book contacts into Zoom Phone contacts without having ever user forced to manually do it and continue to this process over and over again for new global contacts are added t

Hi everyone, most of my therapy sessions are on Zoom. I’ve tried Zoom’s AI summary feature, but for therapy notes it feels too generic and doesn’t capture DAP or SOAP style documentation well. What AI tools are people using to turn Zoom sessions into solid therapy notes? Looking for something that handles clinical language better, supports templates, and is mindful of privacy and compliance. Any workflows you recommend, or tools to avoid?

Every time I start the zoom app, the Timer app sound defaults to "And the Winner Is".WTF??? It scares the hell out of people every time it goes off, and I need to attend to the work I am doing. Is there a way to set the default to a beep? I’m so frustrated with all the extra steps I need to do here. 

My profilephoto is installed, shown in zoomsession via website, but not via zoomsession app How to get it active again (yes, it was there for months)? Thnx