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Hi there, I was very excited to see that Zoom now has this feature to allow email to pipe to chat channels: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0076875#h_4032347733321724744556652 However, despite verifying that I have the appropriate client version (both Windows and iOS), I don't see an option in either client to perform this. I also verified that nothing settings-wise (both at the Account and Group-level) would prevent me from doing this. I do know that we have Advanced Chat Encryption enabled for our account, though I don't see this feature listed as a limitation to the feature. I also know that, settings-wise, we have other security measures enabled, such as preventing non-corporate domains from communicating with our tenant. Might some other setting be preventing this? Thank you in advance. 

I need to schedule a Zoom meeting across multiple time zones. Will the recipients all see the invite in their own time and zone?

We have identified recurring issues in our integration with Zoom, specifically with connections to Zoom servers and websockets, which appear to vary depending on the internet provider being used. Technical context:Our implementation of the Zoom Video SDK was built using Lit and integrated into our main application developed with Vue 3. The app is compiled as a website hosted on Firebase and is also available in mobile versions (iOS and Android) through a native webview implemented with Capacitor. Issue details:We handle over 400 sessions daily, and approximately 10% of these experience intermittent issues or complete connection failures.These issues appear to be more frequent on certain days and less frequent on others.The interruptions are highly correlated with the internet provider. Specific examples include:In Colombia, users with ETB report numerous issues. However, they do not experience problems using platforms like Google Meet, suggesting a possible difference in DNS

Hey Zoom thanks for messing up my meeting with your involuntary disconnecting and reconnecting me to an important meeting of my life because of your forced update. I'm in the middle of the meeting and there's no option to postpone to re-schedule the update. "zoom cloud service will upgrade shortly you will disconnect and rejoin" I wish there's a way here to attach the image/screenshotThe notification is like a time bomb that will suddenly pop-up without any notice then the countdown starts around only 20 seconds. You have no other choice but to be alarmed because you can't cancel it, can't postpone, can't do anything about it but to watch the clocking ticking down while being frustrated because there's no window or heads up to tell your co-workers that you will get disconnected. 

Hello   On my Ipad, I have my contacts within the Zoom app. However, when I schedule a meeting and add attendees. It's blank I have to type out all the attendees. Rather than it pulling from my contacts list.

A user is sent updates whenever someone with scheduling privileges for their calendar, schedules a meeting on their behalf. How can I prevent the user from receiving updates when there are changes made in the schedule?

Some people do not get the username and password field for organisation login to ZoomThey just get Apple ID  They can login online OK only but not through the app because of this How do we resolve this

Dear Sir, I have scheduled a meeting for 21st Dec and am currently handling the registration. In the meeting registration section, I can see that 79 registrations have been completed. When I click on the 'View' button, I can see the individual registration details. However, when I try to access the report through the Report section, no records are displayed.It is important to export all the registration details into a single sheet, but I am unable to do so. I have attached the following snapshots: one showing the Meeting Registration (79 registrations), another showing the report page (which displays zero registrations), and one from the 'View' button showing individual registration details.Please assist me in generating a single report that includes all the details available on the registration page. Look forward your early response RegardsSudhir  

When opening a whiteboard inside a meeting, I get the option of Collaborating Mode and Presenting Mode. This works great. However, I cannot find a way to switch between modes once the whiteboard is already open. Is this possible to do? Or is the only way to exit the whiteboard and open it again in Presenting mode or vice-versa?I am using the Zoom Web Client in Chrome 

Hello Zoom Team and Community, I would like to propose a feature enhancement for Zoom's chat functionality that I believe could significantly improve communication efficiency for users: Read Receipts, similar to the blue ticks in WhatsApp. This feature would indicate when a recipient has read a message, providing clarity and accountability in conversations. It would be especially beneficial in professional settings where timely responses are crucial, as it eliminates ambiguity about whether a message has been seen or overlooked.

Hi,  Every time I schedule a new zoom meeting, upon clicking "save," Outlook opens and it asks me to import the meeting into the calendar. Is there any way I can prevent this? I made a new zoom account and used my work email, but it still pops up.

thank you for your work

Hello, writing to you in times of great needIn my organization, users use zoom meetings by creating them via browser. They copy the meeting parameters to a recurring meeting in outlook. And they send this meeting to several people. All good so farBut sometimes they decide to add something (text, files) to a meeting instance. Send a meeting update to all participants. And then boom! When a meeting participant opens the modified meeting in the calendar, he sees it with a corrupted encoding. Everything is ok with meeting update in inbox, problem with calendar.Here is an example of corrupted text:РЎ уважением,of course I can convert this text into readable, but this will not eliminate the problem, but only the consequencesthanks!

Hi @jdott16 with zoom update while I share screen I see participants view tiles floating, I usually keep zoom in desktop 2 and work with desktop 1,the participants tiles of which participant is talking is highlighted and i dont see a option to disable the view,I just want to remove it and see nothing on my screen.  We keep our cameras off**Problem 2:While screen sharing even when the zoom meetings controls are in desktop 2 and working with desktop 1,the other users see black/grey boxes ? how to fix that ?Problem 3:Annotate symbol at left bottom of screen, I don't want to see that as well ?Your Help is Appreciated @jdott16 

All lot of my meetings use waiting rooms to keep out Zoom bombers. A nice feature would be to "admit and pin". Today, I can "Admit", but then need to scramble to find the person to "Add pin". Tonight, we had a bomber and luckily I had pinned him when he entered (because it was not a name I had seen before). If I had not pinned him, it may have taken a moment to finally remove the pervert. If "Admit and Pin" was an option, it would be a whole lot less stressful

Could you please enable for Full HD or HD video in meeting 

Suddenly, my mic is not working when I host.  I can hear the other person, but they cannot hear me.I am careful that the mic icon in the lower left is not turned off.One suggestion states I should go to my icon picture in the upper right and pull down the "Settings" - but I do not have that option.I have turned off, unplugged, and re-plugged my computer, that does not solve the problem.Other ideas?Thanks

Hi Community, Can anyone tell me whether anyone at Zoom is capable of consolidating my existing Workplace Pro and Phone Unlimited US & Canada subscriptions into a single Pro Plus subscription? It has taken the combined efforts of Zoom's Billing, Sales, and Technical Support teams eighteen days, three tickets, and 4 phone calls and counting to essentially tell me: "Well, you can do this yourself if you want. Since you can't subscribe to Pro Plus yourself while you have existing subscriptions, all you have to do is fully cancel all your plans, wait almost a month for them to fully expire, subscribe to Pro Plus at that point, and then immediately file a support case with Technical Support to see if they can maybe get your phone numbers back, since you will immediately lose them once your plans fully expire. There's no guarantee you'll be able to get them back anyway, even with Technical Support's help. But you should talk to Technical Support/Sales/Billing any

Hi. I turned on the setting "Mute All" participants upon entry on my main settings and it doesn't work. Participants are still unmuted. Does that option only work with certain zoom versions? A quick response is highly appreciated. Thanks! 

Just bought a new iPad and I cannot connect to any Zoom meetings either through link or entering the Meeting ID. I receive the below message:   I can host a meeting on my iPad and people can join, but I am unable to join others. Here are the troubleshooting steps I took:   1. Ensured I am on WiFi and connected (was able to log onto other sites, including zoom.us) 2. Deleted and re-downloaded the Zoom app to ensure I have the latest version. 3. I noticed a lot of support mention Firewall, but gave no instructions how to adjust these settings on an iPhone/iPad.   Any help is appreciated as I literally only bought this device for Zoom Meetings. Very frustrated.   Thanks!    

My Zoom version is 6.1.6 (43767), used on a windows desktop 64-bit operating system, x64-based processor, Intel(R) Core (TM) i5-7400 CPU @ 3.00GHz 3.00 GHz.I use the desktop app : Zoom WorkplaceEverything worked fine until I was forced to update my Zoom desktop app to 6.1.6. 10 days ago. The problem is:While sharing a power point presentation (slide show) with students, if I play an audio file inserted in that presentation, the students can’t hear a thing.I can hear the audio document although the volume appears down.Students can still hear me talk and I can hear them.The situation is the same on one screen or extended screen. Surprisingly, a small number of ppt presentation work fine but the majority don’t.I use the same software (MS ppt) and the audio files are all mp3 format.So, I can’t understand why that is happening (sound being shared in some ppt documents and not in others) Again, this issue only started recently with the Zoom version v6.1.6.Yes, I am sharin

I am the host of the meetings, and with some of my students it happens that their camera is functioning in the main room, but as soon they enter the Breakout room their camera switches off and only a black screen is show. Back in the main room their camera is on again (but sometimes not even).And it happens sometimes the other way around: the camera works in the breakout room, but when being back in the main room the camera is off/black. Anyone an idea what is going wrong and how to solve this?

Hello, my Zoom keeps shutting down and reloading on its own in the middle of my calls. It will close and immediately reopen and rejoin the call. It does this about 2-4 times per call. 

Hi Zoom Community 👋   Zoom has announced updates to IP subnet ranges and network configurations for various services. New and updated IPv4 ranges have been added for Zoom Phone and Zoom Contact Center, with specific ranges for HTTP Call Widget requests in the Flow Editor. Additionally, one IP range (16.63.29.0/24) has been removed from Zoom Meeting and Cloud Room Connector services due to migration to larger contiguous ranges. Network administrators should update firewall and network rules to accommodate these changes. Zoom has also introduced new URLs for client certificate validation, which should be added to network configurations.   US01 outbound (NAT Gateway EIP): Jan 3 2025 5:00PM PST This change will modify Zoom initial connections for ZP/ZCX from existing NAT gateway IP to BYOIP subnets. There is no expected impact or actions for Zoom customers. However, we wanted to notify you all of this change. Please be sure to follow our network firewall page to do n

I just hosted a meeting from my own private, paid Zoom account. Afterward, I needed to adjust some things in the AI meeting summary, so I went to edit it. When I then tried to re-send it to myself, I got the error "Your settings do not allow you to share with users outside of your organization." I am the owner and admin, but I tried in vain to find a way to change this setting. Where is it? What am I missing? TIA!