Products

Why is there no functionality for creating Breakout Rooms on an Android tablet (Samsung S8 Ultra)? It's ludicrous – I can do just about everything else on my tablet, but I have to lug a laptop around just to enable Breakout Rooms.

Is there a reason that ZOOM does not have the feature to manage and create breakout rooms on a tablet? Tablets are so advanced these days that it would make sense to add this feature. I find it very annoying that I cannot manage breakout rooms, or even view the participants of the rooms when I am in a video conference on my tablet, and I have to switch to my desktop to perform these tasks.

My microphone keeps automatically adjusting despite that option being turned off.  Each time I am in a meeting, I am able to go to the auto settings and watch it lower the mic input volume and people are unable to hear me.  This only started recently and despite the latest updates it keeps occuring.  Ive attemted with the internal mic, a USB mic, and a camera mic with the same issue.  How do I get 

Ever since the latest automatic update (November 7th, 22) Zoom freezes whenever I try to do a screen share, and there is a notice that zoom unexpectedly closed

I am surprised no one is talking about this because I see it everywhere. Several YouTube channels that use Zoom are having it. Zoom seems to be applying a sort of vignette effect around my face, darkening everything except my face. But when I raise my hands it sees my hands and brightens those as well. It causes these "blobs" of brightness throughout the image, and it's constantly moving. If I shift in my seat, half of my shirt will turn bright, while the other half will stay dark, and it will flutter and move constantly. It's especially infuriating because I go to great lengths to use professional cameras and lighting to get it right. I've tried every setting I can find, and see no way to turn this off. (It's not the "low light" setting) Has anyone found a fix for this? Is no one else bothered by it? It seems so unprofessional and janky. It's like a bad green-screen effect. Zoom, please give us the ability to turn this off!!

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When I try to publish a meeting I get an error Business Information Not CompletedI have tried trouble shooting and cannot find where I might be missing something. I have been using onZoom for the last three years and never had a problem until today.

Hello!  I am new to Zoom Scheduler.  I have my Google calendar linked into the zoom scheduler.  I am trying to schedule 30 minute appointments from 1-7-25 to 1-16-25.  I can get the appointment slots to show up for 1-7 through 1-9 but it shows no availability for the second week 1-13 to 1-16.    Does anyone have any ideas?!

As a host I would like to share the screen to show the presentation during a webinar. It has videos included but for some reason I cannot tick the box to share computer audio while sharing the screen. How can I do so?

We are new with Zoom Phone.  I need to create a role that will allow creation/deactivation/deletion of Zoom accounts and assigning those new accounts Zoom Phone licenses (only).  Basically, this role will allow management of accounts that have phone licenses.

I've tried a number of times to create a brief Zoom Clip. I also tried different settings.  Clips between 15-30 seconds. All appear unloadable.  The software says 'the video cannot be loaded either because the server or network failed or because the format is not supported. '  I know it's in Beta testing.  Is this commonly occurring or is there a solution?

I use Zoom for singing lessons and when I sing, the audio goes in and out.  What should I do?

Has anyone else encountered audio issues with Zoom on T-Mobile? Several users (iOS & Android) can't hear or be heard during calls over their data connection. We've submitted a ticket with Zoom and confirmed basic troubleshooting, but Zoom claims it's a T-Mobile issue. The call quality dashboard for Zoom shows no receiving stats for T-Mobile users, so it does seem like maybe a port issue on T-Mobile's end. Looking to see if any others are experiencing this. 

Prior to this week, using the scroll wheel on my mouse or dragging up/down on trackpad would scroll around the canvass about Y axis, and holding Shift + scroll wheel would scroll along the X axis. Exactly as you'd expect on something like a browswer window. Now using the scroll wheel increases and decreases the magnfication. There is no combination of modifier keys that will let you scroll on the Y axis. This is extremely not useful! Moving about the canvass used to be effortless, but now I have to swticth to the hand tool to drag myself about the canvass or manually drag the scroll bar on the side of the window. I don't understand why they would change such a critical feature. Is there any user control over this? I'm on Version: 6.1.0 (35886) using a Mac and I uninstalled and reinstalled if that matters.

Several coworkers have noticed that the quality of AI-generated meeting summaries has degraded, leading them to disable the feature.  Summaries with wild hallucinations that include names of participants that didn’t attend or were never discussed and subject summaries that were completely incorrect.  Confidence in the feature has significantly eroded compared to a few months ago.  

So - I have a group of friends - we like to get online to do some games and have Zoom running (so it looks/feels more like in-person).I have a Pro account.Next week, I won't be able to be at the meetup; but I'd still like them to be able to use my meeting. I'm gleaning that because I'm an individual account, I cannot assign anyone as alternative host. I can set the meeting to start without being manually started and to allow people to join without a waiting room. And, for the most part, that will enable the meeting to go on .... but, if by chance, someone gets in that shouldn't be there (unlikely, but it's happened before) - does *no one* have the ability to boot the interloper? Is there no workaround to this? You cannot take someone slated to attend the meeting and grant them hosting power before the meeting begins?

Hi There,I need advise or help with re-transcribing my audio recording to a new lanaguage. It has been 3 weeks and there has been no updates (status indicates "Transcribing...") it seems that it might not work at all

Problemas com o tamanho das gravações. Reunião de meia hora 642GB. Por mais que eu dê espaço volta o problema. Não consigo gravar no computador

I am trying to shrink my screen to cut out the background edges, but I can’t see how to do this. Is anyone able to advise? I don’t want to blur my background, but iI don’t want my office to be seen. Thanks

How do I recover the previously scheduled recurring meetings that used to be under the Meetings tab?

How can I display two people in each of the three windows in the Smart Gallery, for a total of six participants?Is it possible to display two people at a time?It used to show 2 people equally, but since October when the smart speaker feature was added, the default display has changed.I looked for the setting but could not find it.When I used it for a panel discussion with board members, the board members were shown the smallest and I lost credibility.If anyone knows what is going on, please let me know.Translated with DeepL.com (free version)

HelloI want to enable receive sms messages. I need to verify my tik tok business account and how can I enable receive sms messages. When I open mobile app and go to phone I have only 3 options: history, voice mail and lines. I don’t have sms.

As we've been rolling out Zoom Phone to our users, we now have several sales folks and managers using SMS.I've fielded several complaints that they "miss" messages because the sound that notifies the user is not loud and happens very quickly. Has anyone found a way to modify which sound and level of volume we can get for SMS messages?

I have a reoccurring meeting that requires users to enter 6 questions in to register. Had the meeting - went well, with no issues. But where do I find the data on the 6 questions the attendee had to fill out? 4 of the questions are required to register. Ive spent a couple hours looking at reports and reports under account management with no luck. Thanks! 

We changed the profile name of our account, yet the Chat Box has a title area that continues to show the old name.  The zoom meeting does not include this old name either.  We want to change it or delete it.  How do we do that?