Products

Hi all,I can't find the upload button in the Zoom desktop client after updating it to 5.17.5 on Mac with an Apple silicon chipI tried to change and manipulate the meeting and the whiteboard settings, but nothing has changed

Today I was on a meeting that I wasn't hosting.  Several times when we were sent to breakout rooms, Zoom froze on the joining room box.  It also happened once when rejoining the main room.  I quit Zoom, I restarted my computer and it continued to be an issue.  Any ideas on how to resolve?

Can do it on Android phone or PC but do not find the steps on my Kindle?  Any help will be appreciated

Hello,I have Acquity calendar on my Squarespace site so clients can schedule Zoom meetings. Since the last update, people have not been able to access their meeting. This has happened on my old iMac running Monterey and my fancy new iMac running Sequoia. What's going wrong?

One of our Zoom users has scheduled an important webinar. She added multiple alternate hosts to the webinar, but none of them received the invitation email. Resending the invitation also does not work, although Zoom gives a message indicating the invitation was sent. Invitations are not in people's individual junk mail, nor caught by our corporate spam. Checking the email system shows the messages never arrived. However, other scheduled webinars' alternate host invitations work correctly. It's just this one critical webinar having a problem.- Will an alternate host be able to start the meeting from the link that went to regular attendees, or does the alternate host invitation send a special link they need?-Any ideas what could be causing the invitations not to be sent/delivered correctly? It's  not an issue with our corporate email system.

My last two meetings, the participants were using otter.ai to record on their end, which I am fine with, but after allowing the otter.ai assistant in the meeting, the participant can't join. Has a setting changed somewhere? This was not a problem a few days ago.

Hi,Can anyone confirm how do I get Milliseconds in Results after conducting Polls/Quiz? The report generated only shows Seconds and it doesn't even shows results in the order of "Fastest answer First". Is there any setting by which i can have results with milliseconds in the Poll/Quiz report(s)?@Webinars "Polls" @Quiz 

I am looking at upgrading a PC that runs Zoom and currently supports three displays - #1 PC monitor, #2 2nd PC monitor and #3 HDMI output to TVs. The upgraded PC can  support 4 displays, hence I'm hoping to use #4 to display the output from Zoom to a separate TV string.We are using the current PC to run hybrid-Zoom meetings whereby the main meeting runs using the existing three displays and the output of the Zoom meeting is as normal over the internet. However, we have two separate TVs that we'd like to be able to send the Zoom output to so that viewers in these rooms that cannot see the main platform at present will be able to do so.My question is - can one output Zoom to a 2nd HDMI port? I sincerely hope so! 

Why is it even necessary to have the volume output slider control my entire device audio, instead of JUST the app? I want to turn down zoom ONLY to not have my ear drums blasted, since your app is so poor to use!I try to use volume mixer to change the audio as well, but it's never permanent, and every zoom meeting is a new meeting where my ears are damaged by the loud audio. I already suffer from enough hearing damage.Is there some misunderstanding for how this app works, because I'm tired of opening volume mixer every meeting. If there isn't, PLEASE fix this already.

I scheduled a sequence of meeting. I set for automatic recorder. Every meeting de record notification appear, but I can't find de file in my computer or in cloud after the meeting ends.What should I do?

I am having an issue with the scheduler, I have two seperate recurring availabilities, one is 30minute meeting slots and the other is 90, but no matter how I configure it my availability for the 90minute slots doesn't show up. It says there is no availability when there should be recurring availability on Saturday and Sundays. I thought it might be that each schedule "Clashed" somehow but when I set a weekday evening availability that one showed up. Am I missing something? TYIA!

The piss poor customer support offered by Zoom notwithstanding, I would like to find a solution as to why a movie I show during a meeting (class) is not showing for students.  All they is a black screen. I connect to the platform hosting the movie through a link sent to me by Social Dilemma. I have used the link to show this movie probably 20 times with no real issues. When I tried to show it recently, all student could see was a black screen and the closed captions. They could also hear the dialogue, but only a black screen was showing for them.  Suggestions appreciated.

I have been using a private room to host 1:1 meetings. In one of the meetings the client let me know that a hand in a circle with line going around that changes color like something is loading shows up in the lower middle of her screen. (this is not a raised hand, as we experimented with that, but she said its a different icon and different position) It seems to happen 10 minutes before the end of our meetings, I have not had any other clients let me know this is occurring. I tried researching this but can't find an answer. Does anyone know what this might be.Thank you!

I just signed up for Zoom Phone and my profile page indicates my accout has been activated. However, when I try to call out via zoom, I get the message "Service is not available in my calling plan."

Hi,I have been in 3 different zoom meetings now and when the presenter shares their screen, all I see is a white box. I cannot actually see their screen. Has anyone else run into this and know of a solution? It's only happened the past few times. I never had any issues before with seeing other people's screens when they were sharing.Thank you.

We have recently cancelled our Zoom Workplace Business plus with UK/Ireland Unlimited and repurchased a Zoom Phone UK/Ireland Calling Plan only, to be used with the Zoom free meetings plan. However under phone system management all our users are still showing up as being assigned Zoom Workplace Business Plus. I made a change to one user’s profile (upgraded them to admin) and this has led to them having Zoom Workplace Business Plus automatically removed from their account and they are now showing up as being assigned Zoom Phone Basic, and have lost their Zoom phone functionality. However I am unable to assign them a new calling package; the option for the new Zoom Phone UK Ireland Calling Plan is not available when I go to assign package - in fact there are no package options at all. Can you advise?

Hello everyone, Our team has a re-occurring webinar set up for the rest of the week, and today, many of our registrants are stuck in registration login loops, where they are told that they are not registered when they try to enter a webinar session, and told to re-register. And the loop goes on and on. This loop is also occurring on both desktop and mobile. We've tried incognito or clearing the cache, and it still does not work. I have read that this issue was resolved in April 2023 following a bug with custom questions not being answered during registration, but we have no custom questions set up on our registration forms. Is anyone else having this issue recently or can assist an easy way to get out of this loop? We would like to have this resolved by tomorrow morning the earliest. Thank you.

How do I disable Otter AI Companion? 

Good day. I need help with the Outlook plug-in for sending meetings to our customers. Before update 6.3.5, any time I created a meeting in Zoom, I was able to send the link via outlook , and the calendar reflected that meeting.After version 6.3.5 is not working and it is very annoying to create meeting, copy, paste the link and then go to outlook to send the invitationAny help deeply appreciatedRegards 

hello I clicked the AI companion icon to give me meeting notes, and it looked like it was recording. Now I can't find the AI transcript.Is this feature not automatically set?It was flashing during the meeting but now I can't find the transcript. thx

First time poster, so I hope I've posted this in the correct forum. I've been going round and round with YouTube on this  problem, so I'm hoping maybe someone here might shed some light on this issue. For some time I've been trying to livestream to my brand YouTube channel, but as you can see from the screenshot below, I get a message that I'm not authorized to do it.  I have checked the options in my Zoom account authorizing my account to stream to Facebook and YouTube.  I then checked to make sure that I've verified my account with YouTube; as you can see from the screenshot, I have.  Weirdly I CAN stream through my personal YouTube account, just not through the brand channel.  Has anyone else had this issue?  Any thoughts?  Thanks in advance for  your help.   

I am experiencing an issue with the Zoom Web SDK in my Next.js application. Upon initializing the Zoom meeting, the application displays a black screen.any help or starter kit for next js 15 ?--------------------------------------------------------------this is my console [Fast Refresh] rebuildingzoomus-websdk.umd.min.js:2 success load webimzoomus-websdk.umd.min.js:2 success load jsmediazoomus-websdk.umd.min.js:2 pre load wasm success: https://source.zoom.us/3.10.0/lib/av/audio.simd.wasmzoomus-websdk.umd.min.js:2 pre load wasm success: https://source.zoom.us/3.10.0/lib/av/video.mtsimd.wasm4-------------------------------"dependencies": {"@zoom/meetingsdk": "^3.10.0","next": "15.1.3","react": "^19.0.0","react-dom": "^19.0.0"},-------------------------"use client"; import "./App.css"; import React, { useEffect, useState } from "react"; import Script from "next/script"; import "@zoom/meetingsdk/dist/css/bootstrap.css"; import "@zoom/meetingsdk/dist/css/react-select.css"; function We

Our group has about 34 members that will have to be manually assigned into breakout rooms.  (Pre-assigning via scheduling won't work in this situation) I'm trying to speed up the process of manually assigning breakout rooms.   Is it possible to have multiple cohosts manually assigning people at the same time?

In the "Zoom International Dial-in Numbers" page:In both columns for "international Number" and "Tollfree Number"the Philippines shows a green check mark with no telephone number.What does the green check mark mean?Thank you.

Hello, I recorded an important seminar last night using the Zoom DesktoP APP (Version: 6.3.5) on my laptop. The seminar ran through the night, so I set Zoom to record so I could review it in the morning. I ensured the following before leaving Zoom running:The default recording folder was correctly set.My laptop’s sleep settings were turned off.The Zoom app showed the recording status (red dot) at the top of the screen throughout the session.This morning, I discovered that no recording file was created or saved. I have taken the following steps to locate or recover the recording:Searched my laptop for temporary files, including .zoom and __zoom__, but found nothing.Checked the default Zoom recording folder, which is empty.Opened the Zoom Desktop App and checked under Recordings, but the session is not listed.Logged into the Zoom Web Portal and looked under Recordings, but nothing appears there either.Used a file recovery tool (Recuva) to scan my laptop, but no Zoom files were recov