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Hi, I am hosting a webinar and cannot figure out how to disable the raise hand function. I thought I used to go into the participants, and I selected "Disable raised hand", but it is not there anymore.    

Is there a way, when a call queue goes through several overflows, to direct voicemails back to the original queue when they reach the end of the the overflow?  For example I am setting up the following queuesSales Team ASales Team BSales Team CI also have these overflow queues:All Sales EmployeesAll Phones The overflow for each sales team is this:Sales Team A -> All Sales Employees -> All Phones -> VoicemailSales Team B -> All Sales Employees -> All Phones -> VoicemailSales Team C -> All Sales Employees -> All Phones -> Voicemail What I want to do is when the overflow reaches the voicemail, it goes to the relevant sales teams voicemail inbox. For example if a call came into Sales Team B and rang through to voicemail, I want it to go into the voicemail inbox of Sales Team B. &nbsp

I am having issues with my zoom. I send out my invitation, and they are just waiting there, but I never get the notification to add them on my meeting. I just see myself on there.

I was using zoom the other day, and you know the team chat emotes that can be added. I thought what if you could add some to your Rollie o you can type them in any chat without having to add them

Ever since updating to the Zoom Workplace 6.0.x versions (currently on the latest 6.0.2) on my Mac Sonoma 14.4.1 (23E224), I am unable to share my screen. The exact error displayed as a dialog is:Screen sharing has failed to start. Please try again later.  Error code: 105035 And just to be clear, the solution posted here does not have any effect and the same error continues.

Has anyone ever witnessed this issue before? Unfortunately there is no option to include screenshots, but in the Zoom Workplace, all my other tabs "meetings" "team chat" "phone" etc. are functioning except the "contact center". It seems to be stuck on the loading page, with "loading contact center" and the loading wheel. I've updated all system requirements, and my Mac version seems to be compatible, but no avail.

Please pull in the required registration data into the participant report for the Zoom Meetings.  Too much time is spent re-keying license numbers into the participant report to issue required certificates. Does anyone know of an easier way to do that or a possible workaround?

Hello everyone! In our school, we use Soundpad software to play music during breaks. Right now, for some reason, the program isn't playing the music, and it's not audible. I used a special feature in the settings (seems to be called 'Original sound'). Could you please help us resolve this?

I have added 6 devices on the zoom portal, But /devices api return empty device list.  I need help to fetch all devices using Rest api. Thanks.  

I attend a Zoom, in which once we were in Gallery Mode, the background was changed.  It was a nice floral background.  Our "gallery" of attendees was only 2.  The boxes (of attendees) were centered and had round corners.  As a participant, as well as the owner of the zoom, our "view" or  background remained the same.  The background in my view was blurred, the background in her view was her home office.  I would like to know how to change the Gallery background.  Would love to round the corners of the gallery tiles as well.  Thank you.  @gallery

Hello Zoomlanders,    OtterPilot seems like a nice feature as a virtual assistant to take notes. However, on Zoom settings side, I have not been able to figure out how to configure Zoom so meeting owners can restrict or allow for a scheduled meetings.Is there a way to restrict or manage the use of such virtual assistants (OtterPilot) without entirely blocking the app (OtterAI)?    Ideally, Zoom has the ability to allow each meetings to set their own restrictions as meetings are scheduled.   

Looking to get information on when/how a camera make/model will be Certified by Zoom. I'm particularly interested in the new AVer TR535N dual lens PTZ Pro AV camera. Zoom has certified a number of other AVer models, and I'm just looking to get a gauge or information on how they choose the models to certify, and how long that process may potentially take. I'm currently testing this model and would love to be able to create/recall presets from Zoom, which is currently unsupported on this model. Thanks

I really dislike the new layout after the update - I only use recurring meetings that aren't on a set date. Now in the desktop app all of my meetings are hidden away and it shows a useless (for me) empty calendar 😞  How do I easily view all of my recurring meetings in the desktop app? Where are the options settings to choose what gets displayed? How do I turn off this calendar feature??

Hello there,I've been looking around like crazy why I can no longer share my iPad or iPhone screen anymore on my Zoom (desktop) I've done this successfully for over 3 years but suddenly the option doesn't exist anymore?There are no more button for sharing iPhone or iPad screen, neither with cable or screen mirroring.Could you please assist me in resolving this issue? Thank you.

Is it possible to turn off threaded replies in meeting? I've been through the options and i can't see the 'new meeting chat experience' option any more?

¿Cuándo estará disponible ésta función?

I just bought a new PC laptop with Windows 11.   And it doesn't seem that the Zoom Plug-In for Outlook works for the latest version of Outlook.  I am so regretting moving from Windows 10 to Windows 11.   I relied heavily on the Zoom Plug-in to schedule my Zoom meetings.   Any work arounds for this issue?

Hi, I'm trying to connect to zoom meeting from browser.After insert my name and click on "Join", the "AW, Snap!" exception occurred and page crushed. How can I solve this? Thanks

We are trying to set managed schedules for our sales teams.  We've assigned to the groups but when we make changes to the template, changes don't update.  Is there a reason for this and/or is there a way to do this within Scheduler?

I’ve noticed that Zoom chat history is no longer being stored locally on my system. This feature has been working reliably for years, but for about a month now, no chat history is saved. Previously, the chat files would appear under ~/Documents/Zoom, but no new folders are being created, and the history is missing.I’m experiencing this issue on two separate laptops, both running Ubuntu 22.04. This is a significant concern for me, as I rely on the chat history to grade student participation in my classes. I only realized the issue after my first class, and I’m hoping it can be resolved before my next class on Thursday.Thank you for your assistance!

iPhoneをクイックスタートで、データを移して、ズームアプリを開いた場合、サインインが必要な場合、サインインをしてズームアプリが使えるなら、特に問題はないのでしょうか。

Hi Zoom community, Several users on my Zoom tenant send auto-recorded minutes from the zoom calls and it is getting out of hand. Otter AI is the culprit and it un authoritatively gets access to the zoom calls. Is there a way to block Otter AI from accessing zoom calls and recording these minutes?

Dear Zoom Support Team,We have been experiencing an issue with our Zoom Phone lines for the past two days. While inbound calls and outbound calls to non-Singapore numbers are functioning correctly, we are unable to make outgoing calls to Singapore numbers.Here are some additional details:Inbound calls: Working fineOutbound calls (non-SG numbers): Working fineOutbound calls (SG numbers): Not workingThis issue is impacting our operations, and we would greatly appreciate your assistance in resolving it as soon as possible.Please let us know if you require any additional information or logs to diagnose the issue.Looking forward to your prompt response.Best regards,Sangpi

My external webcam was working fine with Zoom for months and then all of a sudden sometime in the past two weeks, it stopped working and instead my video is a black screen to participants and to myself. I tested this same external webcam with Google Meets and it's working fine on Google Meets so it's definitely something with Zoom. My built in Mac Air laptop camera does work with Zoom but I cannot use it for meetings because it is damaged and I look blurry which is why I have been using the external webcam these past few months for Zoom meetings. I tried the following to troubleshoot: uninstall/reinstall Zoom, upgrade my Mac software, restart computer, go into Zoom video settings to check everything; check my privacy/security settings to make sure Zoom has access to my camera.Anyone else have a similar issue or know how to resolve?

Hi All - I have had a very frustrating experience, where my airpods appear to be connected to my computer and work initially during a zoom call but will stop transmitting audio after a few minutes. They still appear to be paired and connected to my computer and still even show up as an option within the zoom audio settings, but will not function properly. This is an issue across other airpods - not just one in particular. It also only happens during a zoom call, audio works fine while watching youtube/netflix for example. Are there any settings that we need to be aware of that should help fix this? I have tried all of the other suggested items, such as disconnecting from other devices etc.  It is very clear to me that this is a zoom only issue. Thanks for the help!