Products

The recent Mobile Zoom app update (April 30/25) has now removed the Audio Settings: Disable Original Sound from the Settings.  Can this please be added back into the app immediately?

We are a small church that has been having "hybrid" church services via Zoom for the last year.  Everything was good until we replaced our laptop, and now any time more than one person speaks together (as in group prayers), or there is music in the church, the folks on Zoom just hear silence.  We have tried using the "original sound" feature, but it doesn't help.  Our previous laptop ran Windows 10, and our new one has Windows 11.  We use an external camera with mic (Spedal 920PRO). We also experienced a problem wherein the audio was delayed by 10 or 15 seconds, both with someone speaking on Zoom being heard in the church, and the audio in the church being heard on Zoom.  This stopped when we switched the audio input from the mic on the external camera to the laptop mic.  The video did not have a delay, and it wasn't choppy like when the internet freezes.  (This also since we started using the Windows 11 machin

Dear All I am an online tutor.  One of my tutees cannot join a meeting using her laptop but can using her mobile phone?  Unfortunately this cannot be a fix as she cannot use the interactive whiteboard.  I would be grateful if anybody has any suggestions. Kind regardsLen

Is there a way to add a key on a Yealink desk phone to monitor the status of a queue voicemail box? Like a BLF speed dial but that speed dial transfers to the voicemail box of the queue for each user. And monitors whether or not the queue has an unread voicemail.

How can I get recordings from past years such as 2020, because I really need that recording? 

I was able to modify the help and support page on my E550 under menu, help and support, and contact support. I have our support services business hours, phone number, and logo working. However, I cannot figure out how to also add an email address or additional phone number. Anyone else do this? I followed the link below but it doesn't show an email example. I added the below parameters to a test Zoom Phone Template and assigned it to my E550 only. I tried adding an additional line for email, but no luck.  UI.MENU.HELPANDSUPPORT.CONTACT.ENABLED= "1"UI.MENU.HELPANDSUPPORT.CONTACT.HOURS.1= "Mon-Fri 8AM to 5PM"UI.MENU.HELPANDSUPPORT.CONTACT.NUMBERS.1= "Phone: 1 (321) 987-6543"UI.MENU.HELPANDSUPPORT.CONTACT.CUSTOMERLOGO= "http://Logo.jpg" 

I can't download the zoom session recording video,The webpage display wrong passcode,but the code is right,can you fix the question for me?Thank you.

I have a Samsung Galaxy S10. When a call comes in or I manke an outgoing call using the Zoom app, the call is automatically connected to my watch. Each time, as soon as the call engages, I have to push the bluetooth button and toggle to handset. This does not happen ever if I am just using my phone in a non-Zoom capacity.I've looked and searched. How can I adjust the bluetooth settings? thanks,

Is there a way to assign a user access to street address information for our physical phones? I don't see anything in Roles. Maybe another way?

Currently using Zoom app on my samsung s8 tablet, in landscape (with a keyboard). Whenever I join the meeting however, my camera rotates the view 90 degrees, as if it doesnt register that the device is been used in landscape. As far as i can tell, there isnt an option to rotate the camera on the app (i.e. no options button next to the video for settings change).  Is this a bug/can it be fixed?  Cheers

Need guidance with application or user-level permissions. To Determine the best approach out of the two for embedding Zoom AI more deeply into the organization. whether App-level permissions would provide any benefits to end users . Using O365 . 

Hiya My laptop is running Windows 11. Recently the desktop app and web app aren't syncing meetings. And I can no longer delete some meetings in the desktop app! Help please. Heather

Lately it has happened a few times that while being in a meeting, the app had an error and crashed, the issue being afterwards it was impossible to start a meeting again. I tried to solve it by updating the app, restarting my computer, de-installing the app and installing it again, of which the latter worked so far.But this morning it didn't work, and I suspect the problem is that after crashing the app still thinks to be in a meeting, which seems to make it impossible to start a meeting again. I also tried stopping the meetings from my 'task manager', but that also didn't work today.Does anyone have ideas on what might cause this problem and more importantly, what I can do to solve it?Many thanks!

When we go to an applicable phone number and click on it, Ring Central, Phone, and another app pop up, but not zoom. Anyone have any ideas?

I have a paid Zoom account, and I am unable to schedule any meetings. When I try to schedule any meetings, I receive "Error Code: -1". (see attached image). Is anyone else encountering this? What is the solution? Any help is appreciated.

Saludos a todos. Desde este domingo siempre he grabado en la nube a 720P, con una resolucion de 1280x  pero de pronto los videos que bajo vienen con una resolucion de 640x360 pixels. La verdad que ha sido una faena porque la grabación se ve con poca resolucion y muy baja calidad cuando desde mis equipos  1.- No he cambiado ninguna variable de HD2.- La reunion del domingo la primera si me grabo a 720P pero cuando paro la grabación y pongo a grabar la segunda en la nube, cuando voy a bajarla me sale recording_640x360.mp4Hago pruebas de ancho de banda y todo bien, con test de subidas y bajadas 400 megas en total.No es por ancho de banda, andemas de una reunion a otra solo paramos 15 minutos, paré la primera grabacion para que se quedara renderizando en la nube, y puse a gabar una segunda a los 15 minutos. Pero esta ultima me bajó la la calidad de mala manera.Alguien mas le

I teach a monthly Photoshop and photo editing Zoom meeting monthly. I tend to have 15-25 participants. I make modifications to a photograph and discuss what I'm doing. I don't want there to be too much  lag between what I say and what my students see on their screens. I currently have gigabit internet speed from Comcast. I'm wondering what lower speeds I could use and still not have a noticeable lag? Finally has anyone used any of the 5G service providers (Verizon, T-Mobile et al) successfully for similar meetings? Thanks in advance for your feedback Steve

Hello, good morning, I have a problem with zoom for linux (the ubuntu version), the problem is that when I mute the audio with the keyboard, the shortcut doesn't work, preventing me from following the zoom conference (it's a course), I have a equipment not compatible with windows 11 and I need a series of programs in which there is uncertainty as to whether they will continue to work in windows 10 after the end of support for it, so going back to windows is not an option nor do I want to do the dual boot on my computer.please, could you tell me how to solve the problem? I imagine that zoom for ubuntu will have dependencies, what is the package that is causing the error that I am commenting on? I would like to before formatting (of course, it will have to be linux), learn about this operating system, since there are things that have to be interacted with commands in this system and I would like to use it again this way (I have experience in the command environment since I live

I'm having trouble finding information on this. Can someone explain what determines the aspect ratio of a meeting recording? I'm trying to edit a meeting recording (recorded on the cloud) on iMovie, and iMovie is cutting off the frame so that the thumbnail of the speaker next to a shared screen is partially cut off. I went back and looked at the aspect ratio for this Zoom recording, and it shows the dimensions as 1724 × 772.  Then I went back and looked at previous Zoom videos I've edited and the dimensions of the raw Zoom videos vary -- I have some that  are 1760 x 900, some 1724 x 778, and several 640x360.  However, I've never had this problem when editing in iMovie before putting the video on YouTube. I can make adjustments in iMovie so that the entire Zoom recording is shown in the frame, but that results in a letterbox effect in the edited video, which I don't want.  I'm not clear at all how the Zoom aspect ratio/dimensions are s

Hi, I tried to find articles related to this. I know that Zoom provided Zapier Integration that allows it to listen to Team Chat. However, I can’t make it work. I already specified the trigger and the channel to listen but the test records keep on showing test payload. We already tested both private and public channel, new mentions, etc. Nothing works as I can’t find sample of real message.  Anyone knows the fix or maybe has encountered same issues?Thank you so much for the help.

Hi there,I would really appreciate any help.I am looking to upload (Zoom) videos from our organisation's meetings to YouTube.I have tried uploading to a (specially created) YouTube channel, but the file format (M4A) is not supported.I have tried converting the file to a YouTube friendly format: there are no issues with the audio, but I cannot receive any video.Thank you so much to anyone who can help.(We have a 'Workplace Pro' plan.)

Dear all, I got a pop up message each morning from last month from Zoom. Telling me that the admin requires me to sign in every 24 hours. Would you know why this is happening? Please note that the program (Zoom) is closed. Thank you. Best Regards,Ray

Is anyone else having constant trouble with the app badge icons in the Zoom app for iOS? Previously I was having weird issues where me sending another user a chat via my computer would generate a badge icon on my zoom app on my phone. That is still happening but now I have the added annoying problem of the badge icons not clearing. I have a badge of 1 even if I have read all my chats. I can make it go away by marking a message as unread and then reading it but as soon as I get another message, the badge is back and doesn’t go away. Anyone else having this issue? I think it started around the time I upgraded to iOS 18. Speaking of iOS 18, why in the world hasn’t Zoom updated their app icon to support dark mode like every other app maker has? Really makes it seem like the devs don’t know what they are doing. 

Regularly, people say "BRB" and then have to write "Ok Back", especially if video is off.  Would be helpful to just have a "BRB" status you can flip on that shows in the participants pane and the video window that you can turn off when you are back.  Bonus points for adding a custom message, like "BRB - 5 min" or "BRB - grabbing a glass of water"

Suddenly can't screen share Netflix or Amazon Prime. Using MacBook Air M1