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Community Super Champion | Customer
Community Super Champion | Customer
June 18, 2025
Question

Poly Edge E Series Help and Support Parameters

  • June 18, 2025
  • 1 reply
  • 1 view

I was able to modify the help and support page on my E550 under menu, help and support, and contact support. I have our support services business hours, phone number, and logo working. However, I cannot figure out how to also add an email address or additional phone number. Anyone else do this? I followed the link below but it doesn't show an email example. I added the below parameters to a test Zoom Phone Template and assigned it to my E550 only. I tried adding an additional line for email, but no luck. 

 

UI.MENU.HELPANDSUPPORT.CONTACT.ENABLED= "1"
UI.MENU.HELPANDSUPPORT.CONTACT.HOURS.1= "Mon-Fri 8AM to 5PM"
UI.MENU.HELPANDSUPPORT.CONTACT.NUMBERS.1= "Phone: 1 (321) 987-6543"
UI.MENU.HELPANDSUPPORT.CONTACT.CUSTOMERLOGO= "http://Logo.jpg"

 

https://h30434.www3.hp.com/t5/Poly-Phones-Knowledge-Base/Poly-Edge-E-Series-support-and-diagnostics/ta-p/9222354

1 reply

sparrow
Community Super Champion | Customer
sparrowAuthor
Community Super Champion | Customer
June 18, 2025

Scratch that. Figured it out.