Products

A while ago I posted here about what seems to be a dependency of Zoom install (Windows) on MS Edge.A few users assured me that there is no such dependency. The exchange has mysteriously disappeared, Then I found the following record in the app that controls MS Firewall: C:\users\name\appdata\local\zoom\plugin\webview2_x64\133.0.3065.82\msedgewebview2.exe OTOH, it appears that the MS firewall disallowed the connection.OTO there seems to be a call to msedgewebview2.exe in  a PLUGIN folder which is empty. I run an older version of Win10 that I intentionally keep away from MS updates and I do not have and do not want MS Edge. Zoom should not call an Edge plugin, but the plugin for the default browser. Can anybody clarify what is going on here?

Is there a way to use the First Name and Last Name fields for sorting and look-up in company contacts?  Right now, it is using the display name field and folks are modifying the display name by adding in titles and company name so that they are more identifiable in meetings with participants outside the company.  This throws off the search by name when a queue operator needs to forward a call to someone.

Hi everyone,I've created an OAuth app in the Zoom Marketplace and set it as a User-Managed app. It works perfectly when I authorize it using the Zoom account that created the app. However, when I share the OAuth URL with external Zoom users (outside my Zoom account), they receive an error and cannot authorize the app.I've confirmed the following:The app type is User-ManagedThe Redirect URI exactly matches what's set in the app settingsMy questions:Is there any specific setting I may be missing that prevents external users from authorizing in dev mode?Any help or guidance would be really appreciated — I'm building a commuting-related integration that depends on access for multiple users.Thanks!

How do I get the summary to write in British English with British spelling and not US spellings please?

When we disable a user account in Active Directory, Zoom will display an obvious "DEACTIVATED" symbol next to the user's name in Zoom Workplace.  This has been problematic when we've disabled access due to a termination.  Other users are sometimes seeing this status as the first indicator that someone is no longer with the company before they it is appropriate for them to be aware.  I'd like to find a way to opt out of Zoom showing this user status if possible.  Changing the appearance of their name, such as italicizing seems like it would be a better user experience for perception VS the current platform method to indicate an account is disabled.   We've also ran into this issue when someone is on a temporary leave of absence and their account is disabled as a precaution while they are away.  This sometimes gets interpreted as the user is no longer with the company in these situations as well.  

How can i change the sender name on confirmation emails for my webinar. At present it is my personal name, I want to change it to my company name.  I have a Workplace Pro account.

Hi,  If there is a yellow border around a speaker, say you have joined late (unmuted) to the meeting and they are already speaking, would they be able to hear you? Or does it cancel out your voice? Can more than one person have this active speaker (yellow border) at one time? - So allow for multiple people to be speaking at once?  Thanks, Kim 

Hi, I need to present via zoom, when I'm doing so, the presentation mode goes full screen and I cannot see my notes (I either have to use my phone and it's too small, or print them our, but it's long). Is there a way I can split screens and one part will be a shared presentation, and another my notes? When I just do the split screen (on MacBook pro), it works, but as soon as I start presenting via zoom, it goes full screen back. thanks in advance!

both my devices are kicked out on zoom. laptop hp 350 processor windows 7, keeps saying low bandwidth then leaves zoom. phone redmi 9A GETs kicked out of join rooms and at some point I am unable to see the video.

I am trying to set up 'use dual monitor.' My ultimate goal is to keep participant window open when i share a screen on my side monitor. I've found the instructions: settings -- > general --> 'use dual monitors'              I see nowhere to select 'use dual monitors.'   Advice please, J

Hi Zoom Support,We are encountering a blocking issue when using the Zoom Webinar API (`POST /webinars/{webinarId}/registrants`) to register attendees.For all webinars — even newly created ones — the API consistently returns:"You have reached the limit for the number of attendees you can add. Contact Zoom Support for more information."Important context:- We are on a Zoom Webinar 1000 license- This issue occurs specifically during the Webinar API registrant creation step- Zoom dashboard shows 0 total registrants (Approved: 0, Denied: 0)- Registration setting is set to Automatically Approve- The error occurs even on new webinars- We are not reusing old webinar IDs or emails beyond expected limitsAdditionally:- Our frontend architecture uses

I shared my screen to everyone in zoom and that  black box covered the content. I know it's the Zoom features like participant images, pens, etc. covering my screen. I don't know how to fix it, I use a Lenovo with Intel UHD Graphics. I don't know if it's related to the computer model, it doesn't appear this problem on my HP laptop. I just bought this Lenovo, Windows 11. Please tell me if the problem is my computer or zoom. And please tell me how to fix it.

When I enter Zoom after first signing into ECAMM, the audio either doesn't work or is delayed significantly (like 5 seconds) and I get a message from Zoom saying : RECORDING ALERTThe microphone is not working properlyThe voice of other participants can still be recorded, but your voice cannot. It says to check the microphone. I contacted ECAMM and followed these instructions:1) Choose Output > Virtual Mic > Uninstall Virtual Mic... to uninstall the plugin2) Quit Ecamm Live and restart your Mac3) Log back into your Mac, and launch Ecamm Live4) Install the Virtual Mic plugin again by choosing Output > Virtual Mic > Install Virtual Mic THAT DID NOT SOLVE THE PROBLEM AND THEN  I sent the Diagnostic Log to ECAMM and after checking it, they said the proble

I am moving over to a new computer and in doing so downloaded the outlook plug in for Microsoft 365 to use the scheduling function.  When I schedule a meeting, the appointment form pulls up to enter e-mail, time and date, etc.  The FROM: email automatically populates and it is not my e-mail.  It's my husbands and I do not use his email at all in my mail program.  I cannot figure out how to change it or where the settings are that this is pulling from.  Any guidance is appreciated.

When an attendee receives a registration confirmation email for our webinar, they receive an email from my name (and the Zoom no-reply email), but the photo icon is the Zoom logo. Is there a way to customize this photo icon so that it could be our own company logo?

What is the generic SENDER email address that ZOOM uses when the ZOOM platform sends a registrant the info/ZOOM link for an upcoming webinar ... does anyone know, possibly, please?

Hi everyone. I'm setting up my new iMac. I'm using the latest Firefox browser. I logged into zoom to test it, and downloaded the software. When I try to host a meeting with video on, the client does not launch. Need help!

@ウェビナー開催者 Webiner500→Webiner1000へのアップグレード前段階での500を超えるお申し込みのご登録は可能です。（登録数が500を超える場合は、7/1からアップグレード予定Webiner1000に移行して登録する必要があるということでございます。）

I find that the csv import intermittently doesn't work. I set up a monthly webinar with the same panelists using the same csv file, and it seems to work about 50% of the time. Today it asks me to confirm that I am complying with Zoom policies after I select my file, and then it goes back to the previous import screen without uploading the csv file.

I would like to manage the Room Controls for Zoom Rooms via APIs, such as update or create a Rooms Controls profile, but don't seem to find it, does anyone know? Here is the Room Controls feature documentation: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064072 

Hello. I have been recording to cloud zoom of my team meetings or my own meeting for a training video. Unfortunately, when I download the video, it shows up in a very low quality, often 640x350 resolution or lower and it nearly looks pixilated.  How can I fix this? Always i had recorded in 720P but from 1 month to today is it impossible to record in 720P I i record in my computerthe resolution is 720P but in cloud not.

When start a meeting with recording to cloud, during the meeting, I parse the recording, and continue later. After the meeting, when I call the API of Zoom the duration is 40 mins, from recording start time to end time, but when I open the recording video, it show 14 mins, only include the recording time. Which API can return the real recording time of 14 mins?

I have created a Zoom App, and authorized my account with it in Local test. When I try to get my calendars list, I am getting UNAUTORIZED error, even though I have the required scope.API: https://api.zoom.us/v2/calendars/users/me/calendarList Response: { "error": { "code": 401, "errors": [ { "appCode": 0, "domain": "global", "message": "Failed to pack result", "reason": "unauthorized" } ], "message": "Failed to pack result", "reqId": "ZMAIL_17a434e9833b7632517826e9b87b9885", "status": "UNAUTHORIZED" } } I tried with Postman collection too, it's still the same.Any help would be appreciated. Thank You. 

We have a running Whiteboard I manage.I would like to receive a notice when someone interacts with the whiteboard.

I just got the Swift Go 16 SFG16-72T-95LG Laptop, which works perfectly well except for when I go on ZOOM. I get no sound from my laptop once I am on ZOOM. I tried playing sound from the internet and VLC media and got nothing. I get sound once I leave ZOOM.The Audio test in Windows Audio Setting was fine.I used the "Test Speaker & Microphone" function in ZOOM and it says my audio device is not working properly.I uninstalled ZOOM and installed again using the download on ZOOM.Please kindly help…I believe this is perhaps a driver or settings issue!