Products

We use zoom to share our church services.Why does spotlight only work with three or more participants?If we have three participants and spotlight main screen, if one participant logs off we lose the spotlight and start seeing participants.What is the reason for this and can it be changed?Best wishesBrian

My team starting using AI Companion to take notes during our meeting. When we review the meeting summary it notates incorrect names. For example, it notes Judy when the participant's name is Karen. Is there a way to adjust this to have accurate notes?

After spending hours trying to contact tech support I am trying here. ZoomInstallerVDI.msi is causing machines to reboot during installation despite being called wit hthe '/quiet /qn /norestart' switches. "The process msiexec.exe has initiated the restart of computer WSAMZN-76FDEC on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found Reason Code: 0x80030002 Shutdown Type: restart Comment: The Windows Installer initiated a system restart to complete or continue the configuration of 'Zoom VDI Workplace (64-bit)'."

I have done a Zoom recording but I couldn't find it in Zoom. ¿Who could help me to find it? Thanks  in  advance. SincerelyInés

I have my Zoom VDI Workplace V6.1.13 installed and I am upgrading the version from my tenant.... the channel on the tenant is set to the latest version 6.2.11....  The application sees that there is an update pending as the registry is pointing to the correct channel in the tenant....When I reboot the Vmware VDI or close down Zoom in the system tray and re-open Zoom it should automatically update the version, but I am receiving the message:The System Administrator has set policies to prevent this installation....It's like the installer is no longer allowing a standard user to install the update, or the user has no rights to uninstall the current version...Anyone have any ideas?Any help greatly appreciated.

When connected to a Bluetooth speaker or headset, I cannot switch the audio to Stereo mode even after checking the stereo options under settings.  The AG/ Realtek audio output is very loud even after turning down the volume under zoom settings and on my laptop.  May I know how I can switch to the stereo mode to control audio from my headset and have a better sound quality?  

The only instructions I see to enable dual monitor mode is to go to my profile, click on settings/general.  Then check to box to enable dual monitor mode.  For the life of me, I can not find that option to check. I have Zoom meetings with an office colleague and we share screens all the time.  When she shares her screen, out videos are shown at the top of the screen she is sharing - instead of on my second monitor.  I want to see our videos on one monitor and the shared screen on the other.

I have read the Help for polls/quizzes.   It says to click the ellipses and I'll receive the choices of Display Questions in Random Order and Show one question at a time.  The ellipses I click does not give these choices. I do not see any other ellipses in my poll area. I am using a Mac.  I can't find the zoom version. Thanks in advance.   

Hi everyone,I’m working on a solution to help Zoom hosts better manage chat flooding during large meetings, especially in Q&A sessions and guest speaker calls where important questions often get missed.Have you experienced challenges with fast-moving chats or missed questions in your sessions? What strategies or tools have you found effective to handle this issue? Any suggestions or feedback would be really appreciated as I develop an MVP to address this problem.Thanks in advance for your insights!

My settings are set to show 25 participants per page, but only 8 appear, 12 when I change to full screen. This happens on my new PC, Dell Latitude 3550. I do not have this experience on my old PC, Latitude 3510. Dell has no answers for me. 

Hi, I own a business plan, I need to record my meetings in speaker view in 1920x1080 HD format.I haven't figured out how to do it yet, can you help me?Thanks

Hi everyone, I have a Zoom Concurrent Plus License and I'm scheduling up to 20 meetings at the same time, each in a different room. I’ve assigned alternative hosts to each meeting so they can start them independently. If those alternative hosts log in and start the meetings with cloud recording enabled, will all 20 recordings be saved under my Zoom account? Or will they be stored under each alternative host’s account instead? Would love to hear from anyone who’s dealt with this setup or knows how Zoom handles recording ownership in this scenario. Thanks!

We're having trouble with a Win 11 PC running the latest Zoom Desktop Client connecting. It sometimes works, so I think that rules out a big miss with a firewall, etc, but who knows... Usually it fails to connect, whether with an Ethernet cable or Wi-Fi. However, if I connect to my phone's Wi-Fi hot spot, it consistently works. From the same PC, connected again to the home network, the Web App from Firefox consistently works. I've checked the Windows Firewall, the ATT router (BGW320-500), reset the PCs network, ... everything but a hammer. If it never connected I would look again at all of the firewall settings, but occasionally it does work. Help!

Hi,  I am getting error "End-to-end encrypted meetings are not supported on the browser at the moment" from Zoom app dowloaded from Play and also when trying to connect from browser. From Android phone I can connect to zoom meeting.What is the problem and what is solution ?Thank you beforehand to everybody who is answeringb.r. kai 

Why does one of my chat contacts have a red exclamation mark in a circle icon after their name? I'm on Linux Mint. 

Why on earth do I need to download the 32 bit version just to be instantly told i have to upgrade to 64 bit edition? Seems like an absolutely unnecessary step - so many websites can decide whether to offer 32 or 64 bit, this just feels very unprofessional.

I am trying to run breakout rooms in a meeting hosted on a university's Zoom. For the past three days, we've had the ability to run breakout rooms. Today, none of the three hosts can find the breakout rooms function in our Zoom tool bar.I checked my account to see if breakout rooms had been un-enabled and they are still allowed.Any ideas on what's going on?

Zoom VDI application version numbering is all over the place. This adds complication when automating version checking/updating rules and creates confusion when trying to explain to users which plugin versions are compatible with a specific VDI desktop version. As an example, the current Zoom VDI client version is listed on the website with four numbers separated by dots: "6.1.14.25530", but in the Zoom application, it's the build number is in parentheses, such as "6.1.14 (25530)" and in Windows Programs and Features the patch number "14" is dropped and  only the major, minor, and build number are included, separated by dots, i.e. "6.1.25530" Meanwhile, the non-VDI Zoom Desktop application uses more consistent version numbering which always lists the major, minor and patch versions separated by dots, followed by the build number in parentheses. Is there some reason for the

the option "share the screen" doesn't work.

Hello everyone, I’m sure we are not the only one and this still persist to be a HUGE issue. We used to run programs on Zoom, even major events until this problem came. Using window when sharing sounds cuts out when someone speaks. It works fine on my mac. Which is frustrating as to I have to use 2 computers every time. Microphone even with Original sounds cuts of all music being fed to the mic. still no updates on this.. anyone? Zoom??

Hello,I am using Zoom version 6.5.8 on Ubuntu 24.04 with a Dell Latitude laptop. My integrated webcam appears rotated (sideways) only in Zoom meetings, but works with correct orientation in other apps like Cheese or Google Meets. It appears that on Linux, zoom does not have a video rotate option? Is this bug already acknowledged by zoom? Are there any workarounds, while they fix it?

Is there a possibility to automatically log you out of the queue when going on DND (Do Not Disturb)?

I've been using Zoom for a long time, but recently, I've been having trouble with my recordings. Previously, when I spotlighted more than one person on Zoom, the recording would display them as they appeared during the meeting. However, now, whenever I spotlight two or more people, the recording only shows one person at a time, as if it's in speaker mode. Any tips to solve this problem?

when I share the screen and activate the audio sharing function for the computer, the audio automatically stops playing. The youtube videos for example are still playing but without sound. i need urgent help

hi all this is rick west not a newbie but i am stumped.   my users cannot enter my waiting room.i can communicate if they sent me a link but my room says i have yet to join