problem with audio when I share the screen

I'm sorry for the delayed response. You may try these troubleshooting steps:

1. Use the correct screen sharing method

Click Share Screen

Select the window or screen you want to share

Make sure to check the box "Share sound" at the bottom left before clicking Share

Avoid sharing a browser tab with sound unless you select "Chrome Tab" share if available (Zoom can be picky with tab audio sometimes)

2. Check your audio devices and settings

In Zoom, go to Settings > Audio

Under Speaker, pick your default audio device (e.g., your headphones or speakers)

Try toggling “Automatically adjust microphone volume” off/on to see if it helps

Also, test your speaker using the Test Speaker button

3. Disable “Allow applications to take exclusive control” on your sound device (Windows)

This often solves weird audio-cut problems:

Right-click the speaker icon in the system tray → Sounds

Go to the Playback tab → select your active device → Properties

Go to the Advanced tab → uncheck Allow applications to take exclusive control of this device

Click OK and restart Zoom

4. Try using "Share computer sound" with "Optimize for video clip."

When sharing screen, in the lower left, besides Share Sound, also check Optimize for video clip

This setting helps smooth playback of videos and audio.

5. If you’re using Bluetooth headphones or external devices

Sometimes Bluetooth devices have issues with audio sharing:

Try switching to wired headphones or built-in speakers and test again

Alternatively, try disconnecting and reconnecting the audio device