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J
Newcomer
jsmith4
Newcomer
February 20, 2025
Question

Zoom installer causing machines to reboot

  • February 20, 2025
  • 4 replies
  • 5 views

After spending hours trying to contact tech support I am trying here.

 

ZoomInstallerVDI.msi is causing machines to reboot during installation despite being called wit hthe '/quiet /qn /norestart' switches.

 

"The process msiexec.exe has initiated the restart of computer WSAMZN-76FDEC on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found Reason Code: 0x80030002 Shutdown Type: restart Comment: The Windows Installer initiated a system restart to complete or continue the configuration of 'Zoom VDI Workplace (64-bit)'."

4 replies

R
Employee
RogerX
Employee
February 26, 2025

Hi jsmith4,

Thanks for your post.

ZoomInstallerVDI.msi is Zoom product using for Virtual Desktop (VM) environment.

May I know which type of VM are you using? (Like Citrix, VMware, Window remote desktop, AWS or HP Anyware?)

May I know what is your ZoomInstallerVDI.msi version?

 

Thanks,

Roger

J
Newcomer
jsmith4Author
Newcomer
February 26, 2025

The hosts this has been observed on are aws hosts.
the version of the installer we're currently deploying is 6.1.10(25260)

R
Employee
RogerX
Employee
February 26, 2025

Thanks for your information. For AWS, it is a known issue we already found. We applied the fix in 6.3.10, which will be released in March.

Please let us know if you have any questions.

 

 

Thanks,

Roger

J
Newcomer
jsmith4Author
Newcomer
March 11, 2025

It's now well into March, can you please confirm the date this fix will be released and the version number of the fixed release.

R
Employee
RogerX
Employee
March 11, 2025

We plan to release it at the end of March, release version is 6.3.10

J
Newcomer
jsmith4Author
Newcomer
March 31, 2025

its now the last day of march. i see 6.3.10 is listed on KB0069934 as an upcoming release for March 26 with fix/feature Removed reboot requirement when using the MSI installer 

however on March 26 Version 6.2.13 released instead?

J
Newcomer
jikki98
Newcomer
August 8, 2025

That sounds frustrating installers triggering reboots can disrupt entire workflows. It’s why stability matters so much, especially for systems supporting essential services. Programs like 8171 Ehsaas Program 25000 BISP rely heavily on digital tools

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