Products

When I am using Zoom and my physical environment is noisy, my Zoom audio gets super distorted, and I can no longer understand what the person speaking to me is saying. The AI chatbot was not helpful, and I can't find a clear, direct answer to my problem through searching. I use a MacBook Air and A2031 AirPods (2021). I have tried checking settings on both my AirPods and on Zoom, and I have tried "Test Speaker." The problem is that when I am on a call, the volume levels of my physical environment seem to suppress/distort the sound on my receiving end, to the point I can't understand words being spoken to me. Does anyone have any suggestions of how can I fix this issue?

I am a single user using zoom full time during my business day. There is no need whatsoever for 99% of my calls to ever be recorded and the prerecorded message by zoom about recording is too long, too impersonal, and scares off potential callers. I've spent hours attempting to reset the recording options to no avail and it still is apparently recording and even if it isn't recording it's playing that stupid message every time I dial. How do I put an end to that or as a minimum record my own message referencing recording?

This is on Zoom 6.4.12 on a Windows 11 pc.  I was waiting for a meeting to start in the waiting room, with both audio and video turned off.  I stepped away from the computer, and the screensaver turned on.  I had to unlock the computer to get back on, and when I did, even though the video icon had a red line going through it indicating it is turned off, my camera was on.  I had to toggle the video on and back off to turn it back off.  Has anyone else experienced this?  If so, is there a solution?

Hello!  Here's what I'm trying to do.  I want to connect to a Zoom meeting on an iPhone and use an external microphone for the audio.  I have tested the external microphone and it works when recording a video, but once I switch over to Zoom, the audio goes through the phone and bypasses the microphone.  I'm GUESSING that is because the microphone is input only and not output, but I'm wondering if anyone has successfully used an external wireless mic for speaking to a Zoom meeting. Thank you!

Hello everyone,after an upgrade to Zoom Room 6.5.5 (7566) we are no longer able to join the meeting via the calendar integration.I have another appliance on Version 6.4.5 (6950) which works perfectly fine. Calendar permissions are identical and I could replicate this behavior with another device.Does anyone know what changed with version 6.5.5? Thanks!

Hi everyone, this is my first post here. My name is Sarah and I am from the Netherlands. Since I have a new laptop, there's something strange going on. When I am listening to Spotify on my laptop, it sounds great. But the minute I open a Zoom-meeting, even before sharing sound, the music sounds very troubled. Like it's under water or something. The minute I end the Zoom-meeting, it sounds normal. So there must be a link between zoom and spotify - that wasn't there before. Can somebody help me with this problem? Thank you so much! 

previously, we are able to invite our team and i get an EMAIL  with all the information to join and phone details needed. Today, when i make a meeting, i get an email but there is a link in the bottom "join instruction" that needed to be click instead of seeing this in the first window email. So, some user have confusion why they need to click the link, and some user have an issue that they dont know how to join the meeting because they didnt click the link.Can you tell me how do I revert this back? or this is a new feature?P.S I cannot add image so i cannot elaborate properly.

When I start a meeting as host, I've been intermittently getting a "screen sharing has been disabled" message. I'm intermittently unable to share in other people's meetings, as well. I've checked all of my settings to ensure that there isn't anything weird. Regardless, I wouldn't disable my own ability to screen share even if it was available. Please note, this is NOT an issue with other participants. This is an issue where I, the HOST, cannot share in MY OWN meetings. I don't need instructions on how to check  sharing settings.

It looks as though there's been an update to Zoom. When I used to schedule a meeting in the Zoom desktop app, it would automatically add it to my iCal calendar, I'd grab the link, and send it to attendees. Now it doesn't do that - it tried to open Outlook instead which I don't use, and iCal doesn't look as though it's an option when I log into the web portal to change the settings. Can anyone suggest a workaround, because right now, I don't even know how to grab the link to send attendees, as the app only gives me the meeting ID. 

Today, I received an email notification that I had an item in Docs. Upon checking, there are 2 items Shared With Me, but I am not expecting anything. One of these is encrypted and one is not. I have not downloaded them. I do not feel they are safe. The 'senders' are very generic: Accounts Payable and Account-Payable, but when I view the Docs, I can see Anonymous users also present. What are these Docs?

Hey there! I am trying to work on a solution where (using Zoom workflows) send an email to a shared mailbox by reacting to a message someone posts in a channel. Ultimately, if someone posts something requiring IT support, I would like to react with a specific emoji (which wouldn't be used by others) to send an email through Outlook to a shared mailbox with the IT team. I got through the workflow, but I see that the only email sending capability is with GMAIL. Is there any prospect of leveraging Outlook? Or can I do this if I integrated my Outlook with Zoom mail?

Hi,  When using the share screen function, in the Application windows section, all my open web pages are nested together as one option. Can I change this so I can select an individual web page to share directly without first sharing them all?

Several weeks ago I checked the box to create audio transcript for my meeting recordings and it's been working great until today when my meeting/recording did not transcribe.  I have the video and audio files but no transcript files.  I looked in settings and found that the check-box was not checked and the ability to check it was locked by admin.  How did this box become unchecked and why do I no longer have the ability to check it?  Is there a way to get my transcript (from the existing recording)  if the create audio transcript function is enabled?  Thank you!

Anyone else finding the support centre not responding?  I've submitted two requests and no answer.Since Zoom changed to Zoom Workplace i it takes about 20 mins for a meeting to open and then says video not working.  I have tried 'clean up zoom' and reinstalling - still same problem.  Frustrating when you pay a premium for Pro and support can't even acknowledge you! 

Hello,I am receiving an unusual error when making a GET request to the /users/{userId}/meetings Zoom v2 API endpoint. I am trying to simply list a user's meetings, but the API is returning an error that is typically associated with creating or scheduling meetings.Error : code: 3161 message: "Your user account is not allowed meeting hosting and scheduling capabilities." The same request to other users are being successful, but for one user this error occurs. Given that this is a GET request, I believe this may be an unexpected error. I am looking for guidance on what could be causing a "hosting and scheduling" error on a read-only endpoint.

I was wondering if the ability to customize the zoom notification sound is something that has been implemented yet, as I saw this question asked back in 2022 but it's 3 years later. Has it ever become a thing?

The virtual background on zoom has an embedded picture in category of none and blur.  I have no idea how the objects were embedded. I have spent hours looking for a solution. Can anyone assist how to remove embedded picture in category of none and blur?

Is this possible? I like everything backed up, so would prefer recording my meeting to computer AND cloud. 

Is there a fix to print a clean-looking Zoom document with a header that includes a data table? I've printed and distributed a PDF with a data table from Zoom Docs on Chrome for the past four months.  Recently (last week), the data table has been pushing itself 1 page down from where the header of the document is. No matter what I try, using different web engines, computers, deleting cookies, or changing print settings (page size, borders, scale, etc.), nothing seems to work. To add to this, the new PDF export also doesn't support data tables. If anyone has a workaround for printing a PDF with a data table, I'm all ears. All I know is that it was working two weeks ago, and now it's not. 

One of my users cannot answer calls from the lock screen on his Samsung S23. If the phone is unlocked he can answer calls just fine but when the screen is locked there's just a progress circle animation that says please wait. We tested this on a Google Pixel and there was no issue answering from the lock screen. Any insight on what may be causing his problem?

Hi Everyone,I can only view my upcoming meetings until the end of April 2025.I'd like to be able to view beyond what seems to be just 90 days. I have a schedule that is planned out through July and need to be able to look at, change and confirm details (manually approve participants) for meetings beyond the 90 days, this is very limiting.There must be a way to set the view to a longer time range. Input appreciated!

Hello, I'm working with Zoom Virtual Agent and wanted to clarify two things: User-Specific Knowledge:Is it possible to assign or tie specific knowledge to an individual end user, so that when they ask questions during a session, the bot references only (or prioritizes) that knowledge?Our intended workflow is:We receive the event that a chat has started.We look up relevant data for that user in our database.We want to pass that data to the bot as knowledge, so it can use it in responses during the same session.Dynamic Knowledge via API (Mid-Session):If we add new knowledge via the Knowledge API during an active chat session, is the virtual agent able to immediately access and use that information in the same ongoing conversation?

Hi, I am trying to get the zoom phone subscription because I am moving to Zoom from skype. But every time it shows error 5613 and I am still unable to get the subscription. Anyone help please!

Greetings Zoom Community! 👋Hosting a virtual event? Boosting engagement is the key to creating memorable and impactful experiences. Let's explore some creative ways to keep your audience hooked and energized throughout:Interactive Icebreakers: Kick off your event with a fun icebreaker to get everyone comfortable. Maybe a quick virtual scavenger hunt or a two-truths-and-a-lie game?Themed Virtual Backgrounds: Encourage participants to use themed virtual backgrounds related to the event. It adds a playful touch and sparks conversations.Live Q&A Sessions: Keep the audience involved by incorporating live Q&A sessions. Zoom's chat and Q&A features allow for real-time interaction and engagement.Polls and Surveys: Break up your event with polls and surveys. It not only provides valuable insights but also keeps the audience actively par

We occasionally run into an issue where an upcoming Zoom meeting has to be cancelled and a new one created simply because you do not allow the addition of co-hosts when scheduling a meeting (occasionally the original host cannot attend). We thought we had found an answer to this with the Alternative Host option, as they could start a meaning in the host's absence.  However, we were cut off at the knees with this when it turns out that the Alternative host is required to be a user in the same account.  This cannot work for us.  We need to be able to assign an alternative host that is a licensed user that is not in the meeting creator's account.The reasons for this are simple:We are a nonprofit group and several of us that are licensed users supply online Zoom meetings when needed.None of us are willing to share our accounts with someone else, as other members of the NGO