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Newcomer
AhmedRaza1
Newcomer
May 12, 2025
Question

can't pay on the website - payment is rejected

  • May 12, 2025
  • 2 replies
  • 1 view

Hi, I am trying to get the zoom phone subscription because I am moving to Zoom from skype. But every time it shows error 5613 and I am still unable to get the subscription. Anyone help please!

    2 replies

    T
    Employee
    Tash_Balaguer
    Employee
    May 13, 2025

    Hi @AhmedRaza1, 

    Thank you for reaching out.

     

    For Billing assistance, please submit your inquiry to us at https://support.zoom.us/hc/en-us/requests/new 

     

    I hope this helps.

     

    R
    Newcomer
    Rainbow1
    Newcomer
    August 13, 2025

    I have the same issue too, can't pay and nable to get the subscription

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