Products

I just updated Zoom to version 6.4.10 for Windows and I can no longer find my recurring meetings with no fixed time. There used to be a tiny small drop down menu on the Home page, but now the page looks almost the same, but that menu is gone. Where did it go? I can look at past meetings to get the address and join the meetings manually, but that can't be the only way, right?

When I start the Zoom Meeting app on Windows 10, it prompts me to log in, and when I do, it says "It looks like we are unable to connect. Please check your network connection and try again." This started to occur about a week ago. Unlike a previous report on this forum, uninstalling and reinstalling the latest version of the app (now at 6.5.11) does not help. The same error occurs. In the meantime, I can successfully log in to zoom.us and start Zoom meetings from someone else's Zoom link. Has anyone else experienced this recently? Known problem? Any solution? Thanks.

We have two new Lenovo T14s.  We have been heavy soom users for 2 years.  But with the new computers, our mic quality is bad (others on Zooms complain they cant hear us).  However, the new computers work just fine with Teams, WebEx, Google Meets, so it does not seems to be a microphone problem.  Our old computers still work fine, so it seems that it is not a network problem.  Would could be wrong?  Anyone else having this problem?  

It's August 12, 2025 and we've noticed that recently the dial in numbers are missing in Zoom Meeting Invites scheduled via web or Outlook Add In. The only place we see the dial in numbers is if you click a link at bottom of invite text that says "Join Instructions". Has anyone else noticed this problem? We want the "Dial by your location" section to show in the body of the invite with our selected dial in numbers. We've verified under Account Management > Accounting Settings > Audio Conferencing we have our regular toll and toll free numbers selected and the feature is enabled. 

When going to meetings, there is now a search date query underneath upcoming. How do I remove it? If I can't remove it, how do I set a default date range to a year out? I have meetings scheduled several months out. I want to see all of them when I click upcoming meetings.

QSC Core 110f running 1080p video and audio to Zoom Room PC. Sometimes we get robotic or modulated sounding audio to the far end. Working the issue with QSC but the issue is intermittent so it is tricky. I also have been getting reports of the audio to far end completely cutting out and needing to reseat the USB to resolve the issue. I was troubleshooting today and saw the issue first hand. It was odd... I could see in the windows sound devices that audio was coming into the PC but on the neat zoom panel I could not see any audio coming in even though the correct device was shown and selected. Having a heck of a time getting these issues isolated and resolved. Any assistance would be amazing! PC is a Dell Optiplex 5080 running Win11 Ver 21H2. I have verified all USB hub device firmware is up to date.

I'm out of town and need to be better dressed that what I brought with me for a meeting. Is there an effect or a third-party add-in that can be used to "add" a virtual coat and tie so that I look more professional? Thank you! Brett 

Hi allOur company is considering to use the new AI companion features and we understand some of those features require some sort of automated audio recording (smart recording) to work. We also understand from the support pages that the content of those recordings are not used to train the AI model.But the question is, if we enable and use those smart recording features, is it clear to the other participants (out customers, suppliers etc) in the meetings that their audio or content is recorded for those AI features and does Zoom collect consent from them for each recording? If our customers do not want this feature to be used, can they setup Zoom in a way that we are not able to record?  

I have a person I have extended an invitation to attend a recurring meeting who does not wish to join us. How do I remove that person from the recurring invitation?

Hello. I want to put my company logo on outlook invitations like this.Thank you

Hello,I registered my LLC two months ago today and submitted my 10DLC brand the same day and it's still pending. How do I get this looked at/who do I have to talk to? Thanks!

Ready to take you and your organization's Zoom usage to the next level? Below is a list of upcoming events in August tailored to you:   📆 August 6 - Zoom Workplace Open Office - Learn more about Workplace and ask all of your questions!

On the newest version of Zoom for iOS from April 25th, 2024, while sharing a URL or a PDF file through Safari or Google Drive, the video in the corner of the screen of my participants or my own video for that matter is no longer visible.   Up until now, on all versions of Zoom for iOS from since I started using Zoom in 2020, by default my participants' video would be visible on the bottom right corner of the screen. I'm not sure if this is a bug or is fixable.  It is quite inconvenient. 

Zoom keeps freezing and crashing during meetings - I'm a therapist and conduct my online sessions on the app. I also give lectures on it. Today I had a 2-hour lecture and got disconnected 7 times. I need to fix it urgently. What could be wrong? Internet connection is strong.

Hello, I have Zoom for my Mac M2 Air. A while back, I thought it would be cool to have a virtual background of an X-Wing from Star Wars. This was all fine and dandy until I realized that the Zoom app on my Mac recognizes that virtual background as if there is no virtual background. I am confused and angry about this issue because I have uninstalled the app at least 5 different times, logged in with different emails, and even cleared out the cache files and restarted my machine. The X Wing background still shows up. What am I doing wrong? I have tried to speak to a human being with the customer support number, only to be told that I am not a premium member, so I cannot talk to a human or even send a trouble shoot request. I don't want to spend $17 just to fix a hopefully simple solution. Can anyone help me?  Thank you

Good morning people  I have two regularly scheduled meetings in Zoom with attendance of over 100 folks.  I want to keep the same meetings but I don't need the two links/ID's anymore.   I am afraid that if I cancel the one meeting, even with good communication, a significant amount  of folks will slip through the cracks and miss a meeting.  No one can miss a meeting.  Is there a way to keep a link open for, say 14 days, and just have the meeting A rerouted to Meeting B?

My Zoom subscription has expired, and there are still some recordings that have not been downloaded. Can they still be downloaded and do I have to subscribe to Zoom again to be able to download them? 

Hi everyone,I attended a 3.5-hour meeting today. Although I wasn't the host, I received permission to record it locally. I have the Zoom folder, but both the MP4 and audio files are only 1 second long. The recording also isn't appearing under "Recordings" in my Zoom account.Does anyone know how to resolve this? The virtual agent was unhelpful.Thanks in advance

I can't locate start/stop times of previous meetings that I've hosted.  I know this exists - but I cannot find where this information is located.  Online instructions are very confusing and/or wrong.  Other solutions from previous years are also inaccurate.   Zoom is a bit too much like Teams.  10,000 buttons to choose from - all scattered in un-obvious places.   

I am unable to play the recorded meetings. It gives me the screen where it says the host shared the recording with me but will not let me play it

I am on the Zoom Phone Pro Global Select Unlimited plan (with an assigned international number for South Africa). Does anyone know if this allows me to make unlimited calls to SA ? Or will the cost of calls be on top of the monthly plan costs ? Alternatively, what is the most cost effective plan to call SA ?Any help greatly appreciated. Thanks

THERE IS NO BOARD OPTION FOR "DESIGN" There is an annoying and distracting red dot next to my "HOME" button on the left of my page. WHY???I open the home page, thinking it's trying to alert me to that page, but nothing of importance shows there. SO, this annoying red dog keeps distracting me from actually working.  HOW CAN ONE CONTACT AN ACTUAL HUMAN AT ZOOM TO ADDRESS THIS???

Hi, I use Outlook Classic with the Zoom Plugin. When I create a meeting it shchedules it with Zoom and inludes a link properly. The only problem I have is if I move the reponses to the invite (declined or accepted) then the meeting is cancelled. The Folder I move it to is in the Inbox folder, it's just a place where I put my read mails that need no futrher actions. Example: "Inbox > Sort"  I use a Quick Steps action to move mail this way and all it does it mark it read and move it to my folder.  I understand if moving it to another calendar, this would cause it to be delted but moving the accepted invites between folders should not delete the meeting right?  I have a Zoom Workplace License that is managed by IT but no one else I work with has this problem and they all move mail from the inbox to another folder to keep the inbox clear.  Any advice is greatly appreciated!   

Can I create more than 12 pages in whiteboard?

Is that true that ZOOM doesn't record if I join the meeting from iPad?Even I've heard "recording is progress" ?