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When joining a meeting, there is an error code 13215 displayed. We are not sure what the cause. Would you pls help me to solve the issue. (Zoom accout have been paid)

Hola a todos espero que alguien me pueda ayudar, tengo un problema y es el siguiente, al momento que estoy compartiendo un video o un audio en una Reunión, este le suena mal a las demás personas como si tuviera una distorsión, yo la puedo escuchar bien, pero los otros no. Ya reinstale la aplicación en mi pc, hasta formatee mi pc haber si así mejoraba pero nada, espero que alguien me pueda ayudar a encontrar una solución ya que me perjudica esto por mi trabajo.

Zoomアプリサポートチーム御担当者様いつもお世話になっております。現在、当アプリにて特定のユーザーからの連絡先リクエストが承認できない事象が発生しており、ご相談させていただきます。詳細としては、受信した連絡先リクエストのうち、特定の1名の方からのリクエストについて、「承認」ボタンをタップしても反応がなく、承認できない状態です。他のユーザー様からのリクエストは問題なく承認できております。この特定のユーザー様については、過去に一度ブロックしておりましたが、現在はアプリ内の設定よりブロックを解除済みです。しかし、ブロック解除後も状況は改善されず、リクエストの承認ができない状態が続いております。これまでに、以下の対応を試みましたが、改善が見られませんでした。アプリの再起動スマートフォンの再起動通信環境の確認アプリのキャッシュクリア連絡先リクエストの詳細画面からの承認操作お手数をおかけいたしますが、本件についてご確認いただき、解決策をご教示いただけますようお願い申し上げます。何卒よろしくお願い申し上げます。

I used the Zoom Outlook Plugin to schedule a meeting. Before the meeting took place, I moved the meeting time till later that day. Once I hit the Send Update button, this message popped up "The event description will be replaced with the Zoom default invitation" (see attached screenshot). So, now the meeting no longer has the agenda text (event description) that I had originally included (so that attendees would know what the meeting was about).   Any ideas on why this happens and more importantly how to prevent it in the future?   FYI, this happened to me with a previous rescheduled meeting too and I've been searching around for this Plugin message without success.

Zoom 6.6.0 and earlier 6.x versions suddenly stopped playing back stereo audio on Linux. I have original sound for musicians enabled and stereo audio selected. It does not matter if high fidelity mode or echo cancellation are enabled. Other people in the meeting get stereo audio from me, but I am only getting mono back. The other side has stereo audio enabled and other meeting participants can hear them in stereo quality.The Linux audio system seems to work fine: When connect a DAW like Reaper instead of Zoom to the same audio ports, stereo audio is recorded and sent back.I am using Ubuntu Studio 24.04 with the default Pipewire sound system.

Hello Zoom community, I’m experiencing an issue with calendar synchronization between Zoom and Google Calendar. When scheduling or syncing meetings, the times shown in Zoom are consistently one hour ahead of what appears in Google Calendar.This glitch is causing scheduling problems and confusion with important meetings. There may be a time zone or sync error in the Zoom Calendar integration.  The time zone is correct in Zoom, but in Google Calendar, it seems to be the incorrect one, so is very messy to check with each attendee if they use Google or any other platform to confirm the time.  Could you please look into this and advise on a fix or workaround?Thank you!

since i got a new lap top when ever i share screen & record, it records black boxes over my slides (like the shaddow of any notification boxes or the box that my face is in. they dont go away. how can i fix this. ive tried the support chat of the auto ai response which says try video rendering changes in settings but nothing seems to make a difference

I have a Zoom meeting with a panel of three to four speakers and two people doing signing. The people signing will be changing every 15 minutes. My plan is to spotlight all of the panelists and the person who is actively signing. I planned on using "Replace Spotlight" when they pass off every 15 minutes. I cannot see how I can designate who the new person is replacing when I hit "Replace Spotlight"; it removes all Spotlights and just makes the new signer as having the Spotlight.  Looking for a solution. Hope this makes sense.

This issue is plaguing my firm.  We are unable to "star" some whiteboards that that we have been sent in a URL.  I believe my access is granted through the "General Access" as follows "Only users in account [Our company]" Can Edit.  If my name doesn't explicitly appear in the Share list, the Star option does not exist for that whiteboard. Is there a global configuration item I need to get changed?

Dear Zoom Support, I am a licensed paid Zoom host, and I am experiencing a serious issue with annotation tools on the Android app. I no longer have access to the Text (T) tool or the full set of 12 colours when annotating while sharing my screen. My annotation options are now limited to Pencil, Spotlight, Pen, Highlighter, Line, Rectangle, Oval, Undo, Redo, Clear, and only 5 colours (yellow, green, red, blue, black). This happens on both my Samsung Galaxy Tab A9 and Samsung Galaxy A73 phone. I have already tried uninstalling and reinstalling Zoom, but the issue remains. Strangely, my students still have access to the Text tool and more colours on their devices, while I do not, even though I am the paying licensed host.  This problem makes it very difficult to run my classes, as I rely on annotating shared documents (not the whiteboard).

If I have a scheduled webinar with a series of 8 occurrences is there a way of changing the set up so each occurrence has a different title?

I recently ran a series of webinars over multiple days and because we had many attendees, I set it up as a recurring event to ensure the webinar link stayed the same for all sessions. Each session had multiple panelists at different times, but I could not invite people to be a panelist for just one session. This led to a few awkward moments because panelists didn't just have one email with their panel time, they had an emai with the full list of sessions and could join at any time. Some of them clicked in to "test" the link while another presentation was happening. Is there a way, in the future, to reuse the same webinar link but to add panelists only to their particular session at their session time? Is this something Zoom Sessions or Events can handle? It seems like an overkill solution.

Hello,I want to set up a recurring meeting with no fixed time, as I have done multiple times before. But the option seems to have disappeared, I can only choose recurring daily, weekly or monthly. I contacted support, but got no reply. Does someone in this forum have a tip for me how to fix this?

Hi using AI companion for the first time and have issues/questions. I had a meeting and turned on the AI companion. It was working but I wasn't going to ask it questions (such as action items and lists that were made during the meeting) until after the meeting was over. So when the meeting ended I clicked end and then I thought oh wait what about the companion did I just lose everything? I received an email with a meeting summary which was great. But I still had questions and wanted to refer to a transcript. So I logged into Zoom in my browser and found a section called "AI Companion". I clicked it, and on the particular meeting I was interested in, and it brought me to the meeting summary. No other options such as transcript, or the ability to ask the AI companion questions. Am I missing something, or is there no way for me to access this now that the meeting is over? Thanks in advance fo

We’re hosting a large Zoom conference that requires registration. Every time someone registers, Zoom sends out the confirmation email with their unique join link and the Meeting ID/Passcode.The issue is that for this event, the Meeting ID/Passcode won’t work. Attendees must use their unique join link. Some people see both in the email and get confused, then end up locked out.I’ve been digging around in settings but it looks like Zoom always includes the Meeting ID and Passcode by default. Is there any way to turn this off, or at least stop Zoom from sending their confirmation email so we can handle our own through Zapier?Has anyone here managed to override this or found a good workaround?Can I turn off the emails from Zoom since we already have separate emails sent out with their unique Zoom links?

I was designated as a Panelist on a recent Zoom meeting where I was to share my PowerPoint with the audience.The Host and I did a “sound check” before the start. I was able to click on “share sound” and my PowerPoint. The Host confirmed that she could see and hear my presentation, as well as the sound of the embedded videos.Then the Host asked me to stop sharing so she could verify if her PowerPoint was working. After she did this, I went back to my presentation and found that I could no longer share my sound. I could see the option to share, but I couldn’t click on “share sound”. Also, the choices for screen sharing had decreased.I was able to share my screen, but could no longer share my audio. What would be the solution to this problem for future reference?I’m using macOS 15.6.1 (24G90)Thank You!

I received an invite and the email says I have to "view invitation in 10 days". Just wanted to confirm, is this link malicious? https://zooommeetiing.com.es/

We are currently working on a project in our team where we need to transfer video recordings from Zoom Cloud to our own servers. Our plan is to use the Zoom API to download and then delete these recordings. While testing, we found that the API endpoints which return download links for recordings respond with an error about missing scopes (e.g. [cloud_recording:read:list_recording_files, cloud_recording:read:list_recording_files:admin]). However, when we open our app in the Zoom Marketplace, we cannot find these required Cloud Recording scopes in the Scopes section. Our current app is of type Meeting SDK, and from Zoom documentation and community discussions, it seems that Meeting SDK apps do not support Cloud Recording scopes. Instead, the app type must be Server-to-Server OAuth in order to use these scopes. Could you please confirm if this is the reason why we cannot add the Cloud Recording scopes? And if so, is the correct approach to create a new Server-to-Server OAuth app for ac

Hey everyone, I’m trying to capture Zoom’s post-quantum TLS traffic with Wireshark, but so far I haven’t had success. Setup:Windows computer hosting the meeting (E2EE enabled).Another Windows device acting as an access point (via hotspot).Pixel 8 running the latest Android version, connected to that access point.Wireshark is capturing traffic on the access point’s interface. What I tried:Started a meeting on the Windows host.Joined the same meeting with the Pixel 8 through the access point.Captured all traffic and checked the TLS ClientHello/ServerHello messages.Result:All Zoom TLS traffic appears to be non-PQC.However, the in-meeting green shield does show “Post-Quantum End-to-End Encryption.”

The zoom microphone does not work on my laptop. The zoom speakers do work.I have carried out trouble shooting and in my laptop settings it gives zoom permission to use it. I have tried all the trouble shootings, none solved this issue.My laptop microphone has been tested and it works. There is no reason why after checking everything is correct why there is no sound from the microphone. When I test it it is silent.Any suggestions?

I have an older laptop with Windows 10 (which for some reason can't be upgraded to Windows 11).  I take voice lessons via Zoom and lately my teacher can't hear my high notes.  I tested them under my Zoom settings and sure enough, nothing after certain pitches, so it's definitely a clipping problem.  First, what can I do?  And secondly, if it is solveable, could I get specific steps to solve the problem?  Thanks in advance!

In the Panelist Invitaton list, I always use the copy button and send my panelists their links.  Today, i am unable to open that, and it tells me to refresh my page. I have cleared cache and tried on multiple computers.

We usually have 5-15 upcoming webinars in our Zoom account and we want to monitor the number of attendees in the weeks before the event to increase marketing, if needed. Right now, I can only see the number of attendees in one of these ways: if I click into one of the webinars to edit it: takes a lot of clicks for 15 webinarsif I go to reports: as the maximum report range is only 1 month, I need to change the report range several times in order to cover all my upcoming webinars Is there a user-friendly way to see the the numbers for all upcoming webinars on one dashboard for each single webinar? Such as adding another column to the list of upcoming webinars at web.zoom.us/webinar/list#/upcoming?

Tengo instalado en mi MAC la app ZOOM versión 5.11.6. Al entrar con mi usuario y contraseña me piden actualizar a versión 5.15.12 o superior. Pulso botón INSTALAR y me sale mensaje "no es posible", código error 10004. Lo intento otra vez y me sale el mismo mensaje

Hi, I have a 3 month old ASUS 15 OLED X1505ZA laptop. Good Spec. No problems with speakers when using Youtube. But the laptop speakers or any other speakers simply won't work with Zoom. Doing Test Speaker doesn't work, it maybe plays for 0.5 second before cutting out or may play but incredibly quiet. I have checked volume levels. I even went to see if some new drivers would work for audio components, makes no difference.I work in tech so am not computer illiterate, but I am baffled by this.Any ideas? Thanks.I've tried the following suggestions but with no luck.Update drivers: Go to Device Manager → Sound, video and game controllers → Right-click your audio device → Update driver.Check Zoom audio settings: In Zoom, go to Settings → Audio → Speaker/Microphone, and test each device. Disable “Automatically adjust microphone volume.”Set default audio device: Right-click the speaker icon → Sound settings → Output/Input, and set your main dev