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jenclaire
Newcomer
Aug 24, 2025 5:08 AM UTC
Solved

screen share recording issues

since i got a new lap top when ever i share screen & record, it records black boxes over my slides (like the shaddow of any notification boxes or the box that my face is in. they dont go away. how can i fix this. ive tried the support chat of the auto ai response which says try video rendering changes in settings but nothing seems to make a difference

    junO-
    junO-Answer
    Community Champion | Employee
    Aug 26, 2025 11:12 AM UTC

    Great day!

    Thanks for letting us know about the screen recording issue you’re experiencing with your new laptop. 

    Here are a few things you can try,

    • Update Zoom - Make sure you’re on the latest version, since recent updates have fixed similar issues on Windows laptops.

    • Adjust Video Rendering - Go to Settings > Video > Advanced and test different video rendering options (sometimes switching helps even if it didn’t before).

    • Prepare Your Setup - Before recording, turn off system notifications, close extra apps, and minimize any overlay windows.

    • Do a Quick Test Recording - Try different screen sharing modes to see which works best on your new device.

    If the problem continues, could you share your Zoom version number and laptop details with us? That will help us dig deeper, it might be a hardware-specific compatibility issue.


    Br,
    junO

    View in thread

    3 replies

    junO-
    Community Champion | Employee
    junO-Answer
    Community Champion | Employee
    Aug 26, 2025 11:12 AM UTC

    Great day!

    Thanks for letting us know about the screen recording issue you’re experiencing with your new laptop. 

    Here are a few things you can try,

    • Update Zoom - Make sure you’re on the latest version, since recent updates have fixed similar issues on Windows laptops.

    • Adjust Video Rendering - Go to Settings > Video > Advanced and test different video rendering options (sometimes switching helps even if it didn’t before).

    • Prepare Your Setup - Before recording, turn off system notifications, close extra apps, and minimize any overlay windows.

    • Do a Quick Test Recording - Try different screen sharing modes to see which works best on your new device.

    If the problem continues, could you share your Zoom version number and laptop details with us? That will help us dig deeper, it might be a hardware-specific compatibility issue.


    Br,
    junO

    Translate
    MGSR
    Community Manager
    MGSR
    Community Manager
    Sep 17, 2025 8:42 PM UTC

    Hi @jenclaire!

    Did you see the previous response from @junO-?
    If it has resolved your inquiry, please press Accept as Solution.

    If you need further assistance, please let us know.

    Have a great day!

    Translate
    MGSR
    Community Manager
    MGSR
    Community Manager
    Sep 25, 2025 6:38 PM UTC

    Hi @jenclaire!

    Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

    If you need further assistance, please let us know.

    Have a fantastic day!

    Translate
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