Error Code 13215

Forum|Forum|2 years ago
October 10, 2023
5 replies
18 views

When joining a meeting, there is an error code 13215 displayed. We are not sure what the cause. Would you pls help me to solve the issue. (Zoom accout have been paid)

Other

evanratt

Employee

If you experience Zoom error code 13215 when joining a Zoom meeting, you are unable to join meetings hosted by this user at this time.

Consider submitting a support ticket if you would like additional help!

K

Ken-Z

Newcomer

Does the error code come when people from China try to join the meeting?

M

Muck

Newcomer

Yes with paid Pro acct, 0-9 users

K

Ken-Z

Newcomer

It is a restriction specifically targeted at participants from China by ZOOM. They must upgrade to a paid subscription in order to join the meeting, while participants from other regions do not need to.

C

cnmurban5

Newcomer

I was not able to connect with my student. I purchased Zoom. I was then able to meet when she went to her mom's work. Then the next time we met, it gave this error code, a nd she was at her moms work again.

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LL-N

Newcomer

Having the same issue. Purchased 1-year subscription but users in China can't join meeting. Requesting a refund.