Meetings

There’s a weekly meeting that I’ve attended for years. Never had a problem with seeing and saving the live transcript until a few weeks ago. Now, when I click on Transcript nothing happens. No error codes, nothing happening to the display. Zoom’s VA is dumber than mud and after literally hours trying to troubleshoot with it, I’m done wasting my time there. Others in the meeting can still see/save the live transcript just fine.I have a basic, free account. I’m using the zoom app on a Windows laptop. Windows is up to date, zoom is up to date, everything is up to date.Please help!

There is no video under settings showing on my account. I am unable to change to preview my video before starting.

Hi Zoom Community,Wondering if anyone else is running into this glitch.Today (06.09.25), I noticed that my chat options changed unexpectedly during a Zoom session. Behind the scenes, all of my meeting settings allow participants to chat publicly and privately (host only, everyone, and individual participants). However, as soon as someone else joined my meeting, the private chat options disappeared. The only option available was to chat with everyone.I double-checked my Zoom settings—everything is enabled to allow full chat functionality. To troubleshoot, I set up a test session and had someone join. As soon as they entered the room, the same thing happened: chat instantly defaulted to “Everyone” only, and all private chat options were removed.Private messaging is a key part of how I facilitate training sessions, so this is a major disruption.Is anyone else experiencing this issue? Would love to know i

There are two of us in two different countries who need full access to our Zoom meetings Pro account. But when we get a security request for a code, we are unable to comply due to security code being sent by email when we have a different email or no email client on the Zoom computer. What is the solution to this problem?

I find the live transcipt feature very useful during our calls. I don't usually make an audio recording of calls. But when the conversation is finished, I usually have to wait until everybody has signed out and then shuffle about to find the transcript,  then open it, then view it in folder and then save it in a relevant directory on my computer.  If I exit the call myself as the host, there does not seem to be way to find the transcript.  My method seems clumsy and wasteful. Is there a better/faster way to do this and can I do it after the call is completed.  TIA GB

Since the last update, I can no longer see any of my recurring, anytime meetings under the meeting tab. Does anyone know how I can access them in the desktop client or is this another thing that I must do from the browser?

Breakout rooms - next session gives 3 options:Assign automaticallyAssign manuallyLet participants choose roomI want a 4th option:Copy breakout room in progress Reason: I have a meeting with 2 people in each room.I want to keep the first person in the same room, and move the second person to the next room.I don’t want to manually, have to add the first person to each room. New option: Copy breakout room in progress  

I'm trying use Facebook Live or Zoom Live and I do not have option on my Zoom. Why?

Lately, whenever I start Zoom on a Windows 11 machine, it immediately opens my web browser to a Zoom shopping cart page, with Zoom Workplace Pro already in the shopping cart.  I have no interest in that product, nor in any product that is continually shoved down my throat.  I understand if you want to ASK me ONCE if I’d like to upgrade.  But to repeatedly open a shopping cart with a product already loaded into it without the user’s request or permission is really obnoxious.  How can I keep this from happening?

The Auto-Generated Closed captions are a very useful tool on meetings, and I know that we have the ability to save the transcripts. I would like to see an option to automatically save the transcript of meetings, differentiated based on whether I am a participant or host. Or at least a prompt. As it currently stands if I forget to save the transcript before I leave a meeting there is no way to recover it.  Tyler

Similar to this topic, I would like to have dark mode on Linux. As a Linux user, I feel that the topic didn’t fully address the kind of assistance both the original poster, users, and I were hoping for. The current setup still leans heavily on light mode, which can be pretty harsh on the eyes, especially during long sessions or late-night workflows. While there are three options to tweak the top bar and meeting background, they don’t touch the Zoom background itself, which stays glaringly white. That sudden brightness spike is jarring, basically being flashbanged at 3 in the morning. So, a proper dark mode that darkens everything, not just fragments, would be a huge improvement. Including this in the theme selection or rolli

This is something I never noticed myself as I always keep the right-side chat panel open during meetings.  But apparently, as of the April 2022 release of Zoom, there is a Chat Preview popup which appears for in-meeting chat if you do not have the chat panel/popup open.  It hovers over the Chat button briefly every time someone chats:  A user of mine was asking if it was possible to permanently disable this popup, as it is a bit annoying (something I agree with).  If one hits ^ next to the chat button, there is an option to disable this chat preview.  However, unchecking this option only lasts for the duration of your meeting.  If you leave the meeting and join another meeting, the Show Chat Previews option goes back to being turned on by default. 

Zoom crashes immediately when I open it after updating my Mac to macOS Tahoe 26.0.1. So sad. I have tried several versions of Zoom, but all the ways I tried cannot work,  is there any solution?

I have four displays, with virtual screens on one of them. The latter can be assigned by dragging the menu bar to it in the System Settings app, Display, “Arrange...” button.If the Zoom Workplace window is on that screen, when I select “About Zoom Workplace” from the menu bar, the About window pops up on to of the  Workplace window. The Workplace window is greyed out until the close button is clicked on the pop-up window, or the Esc button is pressed on the keyboard.If it is on any other screen, the About window is off-screen to the right; i.e. invisible. This can be seen by pressing the Exposé button on the keyboard (F3 on recent MacBooks).I’ve reproduced this on Version: 7.0.0 (77593), but it was present on my previous version as well (of which I couldn’t figure out which version it was because of this problem; until I recently figured out that it behaves correctly on one of the displays.)

Hi, I've recorded a meeting where we activated live transcription. It worked fine But now, when I'm going over the recording, I can see both image and sound, but not the transcription Is possible to include it in the recording? Thanks in advance

how to play music on zoom call ?

My Zoom meeting did not record on my computer.  I was not aware I had to download the Zoom Workplace app to do this. I've been hosting meetings from my browser for YEARS, and my settings were set to "Automatically  record  meeting  on  the  local  computer" (which did NOT do anything at all!)Since the process has changed, there needs to be a WARNING MESSAGE that appears before we choose "Join From Browser"!!  The lack of this warning has caused me to lose recordings of two very important meetings!  It needs to say "Automatic local recording won’t run if you host from the browser.  Local recording requires hosting from the Zoom Workplace desktop app." I have submitted this feedback to Zoom, and I wanted to warn everyone here so you don’t lost important recordings like I did! 

Version 6.7.8.  Last Wednesday, all was fine.  Today, less than a week later, I find myself unable to move participant thumbnails around at all anymore.  I’ve always put the speaker directly beneath my laptop camera so I appear to be looking at the speaker, instead of off to the side like I’m paying attention to something else.  A small thing, but I find it offputting so I don’t do it to my meeting participants.   I’ve been using this feature since I started using Zoom during the pandemic, and until today it’s worked fine.  Only options I can see are ‘canned’ sorting arrangements, no provision for turning arrangements off and leaving me to manually arrange participant windows.  How do I get this feature back to working again?

Hello.   Currently I have AI companion which I use to record and transcribe calls and feed into my AI machine to help create next steps, project plans and follow up emails.  The challenge I have is when I do not set the call up using my Zoom account or I am on TEAMS or Google Meet, I cannot get the benefits of using AI Companion.  I am thinking I need to look into another product such as OTTER, but before i do I wanted to know if any of you know if it is possible to invite the AI companion to meetings you are having outside of your zoom account and in Google Meet and Teams. I appreciate any feedback anyone can provide.

I was so happy and impressed with the Meeting Summary notes that Zoom's AI Companion shared after the calls this past year. However, something absolutely changed since 04/20/2025. Now, my meetings notes are much shorter and only receive 1-3 summarized paragraphs instead of the usual 7-10 that I was receiving before. Is there anything I can do to solve this issue?

Hello, Since my last update, my background has been blurred on my MacBook Air (Ventura 13.6.9). I am using Zoom workplace version 6.3.5, but I have had this issue on the previous Zoom update as well. No virtual backgrounds are enabled or any other effects. I do not have this issue with Zoom work place on my i phone or my i pad. I have read the threads about the Face Time camera settings being the issue, but it works fine on my phone and I pad, so I assume this isn't the issue....

This issue has me banging my head against a wall. I have cox internet in AZ with the service 1 gig up/down (with speedtests showing 920’ish both ways). I have unifi equipment and all affected devices are hard wired. The issue occurs on my wife’s and I laptop. When we join a zoom meeting everything is fine. But once we share screen, we get internet connection is unstable and from the other users in the meeting they report our voices are robotic or don’t transmit at all. they also report the stream lags extremely bad or freezes. This issue does not happen when using teams or any other meeting software. All other devices/services work perfectly fine in my environment.  To troubleshoot I have plugged my laptop directly into the modem, bypassing my router, and the issue still occurs. I had a cox technician here this morning and he basically shrugged his shoulders. I know something is being blocked upstream and I need to be able to go to cox with this evidence. Has anyone he

After updating to iPadOS 26.5 (stable release), joining any Zoom meeting on my iPad results in the iOS CallKit audio screen taking over the entire display. The header reads “Zoom Audio (or video) – [timer]” with a phone icon, and the screen shows only Speaker, Video, Mute, More, End, and Keypad buttons — the native iOS phone call UI, not Zoom’s meeting interface. See screenshots.Audio works in both directions, but:    •    My video is not transmitted    •    I cannot see other participants    •    The Zoom meeting toolbar is completely inaccessible    •    The screen cannot be dismissed, minimized, or swiped away    •    The iPad is essenti

The meetings links imported (using ID) from another site/meeting are no longer accessible in the new site, hence, participants can’t access previous meeting recordings. How can I reinstate the links? They are still available in the original site.

I scheduled a recurring meeting and sent invite to 20 people with the wrong meeting ID. Is there any way to change the meeting ID and resend email without deleting the incorrect meeting ID?Thank you in advance for your help.