Community Resources

Is there a discount code for non profit organizations for an annual membership

Hi, I purchased zoom phone services couple of days ago. I received email that my account got suspended. They have already charged me the money. I didn’t did any suspicious activity. I tested IVR assigned and unassigned phone couple of time just for the testing. I already sent the appeal. what should I do? 

I have not used the service for several months and believed my subscription was canceled; however, I am still being charged.I have now submitted a cancellation request, so I kindly ask you to review this and stop any further charges.

HiHow to remove my credit card info?

あまり使わないので無料プランに戻したかったので、有効期限の最終日（7月31日）に自動更新を停止、という処理をしました。現在はプロサービス有効日2023.731、自動更新停止されました。次回の請求日2024.731となっています。また保留中のプラン、サービス有効日2024・731となっています。請求については未払い請求なし、請求日2023.7.31、回収済みとなっています。金額は年払いでホワイトボードの分も入っています。いつ申し込んだのかわかりませんが、（こちらも自動更新は停止にしています）。自分の現在のプランは、無料プランなのかなと思ってみたのですが、自分の現在のプランはビジネスプロの表示です。これはまた一年継続しているということでしょうか？2024．731まで。プロの契約でしょうか。もし一年契約を月契約にして残りの月の分は月割りで返金されたりするのでしょうか。ホワイトボードについても使ったこともなくどうしてセットされたか。。どう解除するかわかりません。質問が多くてすいませんが、分かる箇所だけでもお答えいただけたら幸いです。

I could write a book on my horrendous Zoom experiences. Agents can’t follow basic conversations, they never solve any issues, they always have attitudes, and they have no consideration for customers time! Yesterday I was hung up on while in a meeting mid conversation by an agent named John, someone by that name today refused to transfer me to a supervisor despite me asking five times. Then I contacted chat again and they transferred me to the wrong department and got the wrong department inside the meeting. That manager said someone from tech support would call me and help me, but they called three times before I could hear someone on the other line. I was also on chat. I was speaking with a manager and he PURPOSELY disconnected the call. The agent on the phone did too. Apparently, this is a thing here. They have hung up on me more than 8 times in the last 7 months for no reason at all other than they just don’t want to help. Agents aren’t properly trained, then all they do is create t

I had intended to use the monthly payment plan but no longer need it, so I canceled it. Please process the cancellation of the card payment.

Zoom is a lier. They write about cooling-off period in their terms, but every time I ask them about this. They never answer me about this. They always close my ticket without helping me. If they don't have an intention to have cooling-off period, Why do they write12.9 in their term?-Does anyone have experience in fighting with zoom in the court?-They set me as a low priority customer and I want to fight for my stolen money. 12.9 Withdrawal; Cooling-Off Period. If under applicable Law you have a time period to terminate your Services based on a right of withdrawal, or a cooling-off period, you may request to terminate the affected Services in accordance with applicable Law and, if applicable, receive a pro rata refund of any prepaid and unused Charges. If the Services begin before any withdrawal or cooling-off period, or you fail to terminate your Services during the right of withdrawal or cooling-off period, then you acknowledge that you lose any termination rights under this Section 1

Hello,I am writing to request a full refund for a recent automatic renewal charge.Account Details: Account Name: NDAC (Kwangwoon University) Invoice Number: INV350973830 Transaction Date: April 22, 2026 Amount: $339.80 This renewal was unintentional, and I have not used the service since the renewal date. I would like to cancel the subscription and receive a full refund to my original payment method.Please process this request as soon as possible and let me know if you need any further information.Thank you,

자동결제로 인해서, 더이상 줌을 이용하지 않을 것인데 결제되었습니다. 곧 결제일이라는 것에 대한 알람 기능이라도 있었다면 문제를 예방할 수 있었을 것입니다. 

안녕하세요, Zoom 고객센터 담당자님. 최근 결제된 요금에 대해 환불을 요청드립니다.해당 결제는 2026년 1월 3일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

Contratei o plano mensal, porém em seguida mudei para o Plano anual. Além de cobrar os dois planos no meu cartão de crédito, ele não atualizou a licença para o plano anual e estou impedido de agendar Webinar para os próximos meses. Tenho urgência e não consigo contato com ninguém do zoom que não seja “virtual”. 

학교 업무용으로 1개월만 구독 결제를 했는데, 매월 결제 되는지 몰랐습니다.11월 21일 결제된 요금을 환불요청합니다. 11월 21일 이후 사용내역이 없습니다.학교 예산으로 사용되었기에 빠른 환불 부탁드립니다. 

2 days back I receive the zoom email about the refund of my all the subscriptions but I don't do anything about the refund I don't know why it's going from today my all the subscriptions are going I'm not able to use anything.  even I use the zoom dialer I don't have any excess of my Dailer 

4/21일 자동결제처리가 되었는데. 이제 서비스가 필요없어서. 환불요청드려요

Hello, My subscription was automatically renewed yesterday (€159). I canceled it immediately after noticing, as I no longer use Zoom. This renewal was unintentional, and I am requesting a refund as I acted promptly within 24 hours. I would really appreciate your support in resolving this. Thank you in advance.

Hello, Zoom customer center manager.I am using an account, and I would like to request a refund for my recent Zoom subscription pro pricing plan.The payment was unintentionally updated automatically.I would like to request a refund considering that it has been terminated from the current account and has not been used yet.If you need any additional information, please feel free to let me know

I now get pop-ups from Zoom every time I receive an email in my gmail account (use gmail to login to zoom), that only started in the last 24 hours.  It is just like email notification in outlook.   How do I turn off that setting so pop-up incoming email notifications stop?

연간 자동 결제 메일을 확인하지 못했고, 카드결제가 완료 되었습니다. 환불을 부탁드립니다. 

2026년 4월 20일 무료 체험 이 후 의도하지않게 자동 결제된 것을 확인하였습니다. 저는 서비스 불만족으로 인해 해당 서비스의 유료 사용 의사가 전혀 없으며,결제 이 후 현재까지 서비스 또한 전혀 사용하지 않았습니다. 즉시 취소 및 호나불 요청을 드리는 점 참고 부탁드립니다. 전액 환불 처리를 요청드리오니 확인 해 주세요. 감사합니다.

I recently noticed that my Zoom subscription was automatically renewed on April 17, 2026, and I was charged without my intention. I would like to request a full refund for this charge.I have not used the service at all since the renewal date, and I did not intend to continue the subscription. I kindly ask for your understanding and request that the full amount be refunded.

Quiero eliminar mi cuenta y no me deja.

Good day Have been trying to pay the account, but without any success

Hello,I am a user from Korea, contacting you regarding my use of Zoom.During the payment process, I mistakenly selected 2 participants instead of 1, and the payment was completed accordingly.Additionally, the subscription was processed as an annual plan, resulting in a significantly large charge.I would like to cancel this payment and proceed with a new payment for 1 participant only.I have already sent an email regarding this issue, but I have not yet received any response, so I am reaching out again through this channel.Currently, the refund and correction process feels quite inconvenient and unclear, which is causing significant frustration.Given the large annual payment amount, this situation is even more concerning.I kindly request your assistance with the following:Refund of the payment made for 2 participants (annual plan) Guidance on proceeding with a new payment for 1 participant A prompt response to this requestAs a user based in Korea who intends to continue using your servi

hi, my subscription was automatically renewed early in the morning. I would like to cancel the suscription and get full refund.Pls process it as soon as possible.