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Newcomer
May 6, 2026
Solved

プランの解約と返金について

有料プランの解約を忘れてしまいました。

キャンセルし、返金していただきたいのですが、可能でしょうか?

引き落としされた日は4月29日です。

キャンセルすると何か問題があるかもしれないと思い、していませんが

もしすぐに解約した方がよければ、すぐに解約の手続きを行います。

お手数をおかけし申し訳ございません。

何卒よろしくお願いします。

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    Don.zAnswer
    Community Manager
    May 6, 2026

    Hello ​@Rio Tamura 
     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

     

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    1 reply

    Don.zAnswer
    Community Manager
    May 6, 2026

    Hello ​@Rio Tamura 
     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

     

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

     

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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